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I think my computer is infected


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#1 texmex

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Posted 22 April 2009 - 11:09 AM

For the last two days none of the common virus programs will run on my computer. McAfee enterprise got disabled and after I uninstalled it the new version cannot be loaded. Except for Malwarebytes and Hijackthis, no other anti-virus program will run. Malwarebytes log shows no infections and hence I am confused if there is an infection or something else wrong with the PC. I can post hijackthis and Malwarebytes logs if they are helpful. Thanks

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#2 SyMoX

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Posted 22 April 2009 - 11:13 AM

Download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.

* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then

click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily.
* Immediately Reboot the computer..

Then Download

Trend Micro HijackThis 2.0.2
Install it and click on 'Run a scan and save the logfile'.

Provide the logfile of MBAM and Hijackthis Here..


#3 xblindx

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Posted 22 April 2009 - 03:09 PM

DO NOT post a Hijackthis log in this forum.

#4 texmex

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Posted 23 April 2009 - 09:24 AM

So what should I do? I ran Hijackthis and Malwarebytes. MB does not show any infection but I don't know how to read the Hijackthis log? Should I post in the other forum?

#5 Stofzuiger

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Posted 23 April 2009 - 09:29 AM

eh, next to the problem in ur first post, what other problems do you have?

@ SyMoX why u tell him to do that in the first place? He said he already done that, without any outcomes that might get in usefull

Every one goes fun fun fun


Who is this doin' this synthetic type of alpha beta psychedelic bleepin'? ~Chemical Brothers - Elektrobank


#6 texmex

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Posted 23 April 2009 - 09:45 AM

I cannot reinstall McAfee or change anything using msconfig. It seems something/ some virus has taken the administrative rights to the computer. Thanks for your quick response.

#7 xblindx

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Posted 23 April 2009 - 04:06 PM

Lets try this scan
Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


#8 texmex

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Posted 24 April 2009 - 10:06 AM

Thanks for your help. I did as you suggested. No viruses found after running superantispyware. Log is attached.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/24/2009 at 10:59 AM

Application Version : 4.26.1000

Core Rules Database Version : 3861
Trace Rules Database Version: 1813

Scan type : Complete Scan
Total Scan Time : 02:03:10

Memory items scanned : 246
Memory threats detected : 0
Registry items scanned : 6618
Registry threats detected : 0
File items scanned : 71529
File threats detected : 0

Does this mean I have other non-virus related issues with my machine?

Thanks again for all your help.

#9 DaChew

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Posted 24 April 2009 - 10:13 AM

I would like to see an updated MBAM log please

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#10 texmex

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Posted 24 April 2009 - 11:53 AM

Thanks again for your quick response. Here is what I have from Malwarebytes. Again no viruses identified.

Malwarebytes' Anti-Malware 1.36
Database version: 2036
Windows 5.1.2600 Service Pack 2

4/24/2009 12:52:15 PM
mbam-log-2009-04-24 (12-52-15).txt

Scan type: Quick Scan
Objects scanned: 86678
Time elapsed: 3 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 DaChew

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Posted 24 April 2009 - 04:26 PM

Boot into safe mode(F8) and run the McAfee uninstaller

http://www.pchell.com/virus/uninstallmcafee.shtml

after returning to normal mode

Please download and run Processexplorer


http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply

This might be a very nasty infection?

http://rootrepeal.googlepages.com/

http://rootrepeal.googlepages.com/RootRepeal.zip

Just use the file tab at the bottom, scan and paste the report into a reply here please
Chewy

No. Try not. Do... or do not. There is no try.

#12 texmex

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Posted 27 April 2009 - 08:26 AM

thanks again for all your help. I tried the McAfee uninstall but not very thing could be uninstalled. The site indicates to manually delete McAfee using the registry. I didn't think I would have the wherewithal to accomplish that successful.

The Procexp and rootrepeal logs are attahed:

Process PID CPU Description Company Name
System Idle Process 0 95.38
Interrupts n/a 1.54 Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 640 Windows NT Session Manager Microsoft Corporation
csrss.exe 692 Client Server Runtime Process Microsoft Corporation
winlogon.exe 724 Windows NT Logon Application Microsoft Corporation
services.exe 768 Services and Controller app Microsoft Corporation
InCDsrv.exe 960 incdsrv Nero AG
ati2evxx.exe 1024 ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 1040 Generic Host Process for Win32 Services Microsoft Corporation
wmiprvse.exe 1052 WMI Microsoft Corporation
svchost.exe 1124 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1220 Generic Host Process for Win32 Services Microsoft Corporation
wscntfy.exe 2308 Windows Security Center Notification App Microsoft Corporation
wuauclt.exe 624 Windows Update Automatic Updates Microsoft Corporation
wuauclt.exe 3300 Windows Update Automatic Updates Microsoft Corporation
svchost.exe 1304 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1448 Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 1580 Spooler SubSystem App Microsoft Corporation
svchost.exe 1720 Generic Host Process for Win32 Services Microsoft Corporation
bgsvcgen.exe 1768 B's Recorder GOLD Service Library B.H.A Corporation
dlsdbnt.exe 1812 Status Database Dell Inc.
Iap.exe 1900 Iap Module Dell Inc
jqs.exe 1976 Java™ Quick Starter Service Sun Microsystems, Inc.
mbamservice.exe 2020 Malwarebytes' Anti-Malware Malwarebytes Corporation
MDM.EXE 156 Machine Debug Manager Microsoft Corporation
RichVideo.exe 240 RichVideo Module
dlpwdnt.exe 404 Printer Status Watcher Dell Inc.
alg.exe 1360 Application Layer Gateway Service Microsoft Corporation
FNPLicensingService.exe 3920 Activation Licensing Service Macrovision Europe Ltd.
lsass.exe 780 LSA Shell (Export Version) Microsoft Corporation
GoogleUpdate.exe 1908 Google Installer Google Inc.
explorer.exe 2584 Windows Explorer Microsoft Corporation
GoogleDesktop.exe 2704 Google Desktop Google
GoogleDesktop.exe 3408 Google Desktop Google
nwtray.exe 2720 Novell System Tray Icon Novell, Inc.
InCD.exe 2752 InCD Nero AG
Acrotray.exe 2760 AcroTray Adobe Systems Inc.
mbamgui.exe 2820 Malwarebytes' Anti-Malware Malwarebytes Corporation
wwDisp.exe 2840 Window Washer hard disk cleaning utility Webroot Software
ctfmon.exe 2848 CTF Loader Microsoft Corporation
Dropbox.exe 2896 Dropbox
iRotate.exe 2912 iRotate EnTech Taiwan
firefox.exe 1696 1.54 Firefox Mozilla Corporation
procexp.exe 3596 1.54 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

And the Roorepeal log is here:

ROOTREPEAL © AD, 2007-2008
==================================================
Scan Time: 2009/04/27 09:14
Program Version: Version 1.2.3.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA846A000 Size: 98304 File Visible: No
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xBA5F0000 Size: 8192 File Visible: No
Status: -

Name: nwfilter.sys
Image Path: nwfilter.sys
Address: 0xBA4BC000 Size: 15808 File Visible: No
Status: -

Name: PROCEXP113.SYS
Image Path: C:\WINDOWS\system32\Drivers\PROCEXP113.SYS
Address: 0xBA5B0000 Size: 7872 File Visible: No
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA5E72000 Size: 45056 File Visible: No
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\WINDOWS\Prefetch\VERCLSID.EXE-28F52AD2.pf
Status: Size mismatch (API: 17176, Raw: 16962)

Path: C:\Documents and Settings\rmetha\Local Settings\Temp\etilqs_afG7PT4UuFN2uanDitzG
Status: Allocation size mismatch (API: 32768, Raw: 0)

SSDT
-------------------
#: 050 Function Name: NtCreateSection
Status: Hooked by "C:\WINDOWS\system32\drivers\mbam.sys" at address 0xa5ffafe0

#13 DaChew

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Posted 27 April 2009 - 08:45 AM

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Let's run an online virus scan called Kaspersky or KAV for short

http://www.kaspersky.com/virusscanner

using Internet Explorer.

Please disable your resident Antivirus before performing the scan and re-enable it afterward.

Choose the online scanner option

1. At the main page. Press on "Accept". After reading the contents.
2. At the next window Select Update. Allow the Database to update.
Note: If prompted to run or update your Java, then follow the prompts to do so. Kaspersky requires Java to run.
3. Once the Database has finished, under the Scan icon Select My Computer to start the scan. The scan may take a few minutes to complete.
4. Select Scan Report.
5. If any threats were found they will appear in the report
6. Select "Save error report as"
Then in the file name just type in kaspersky
Under "save as type" select text .txt
Save it to your Desktop.

Please post the KAV scan report in your next reply.

Edited by DaChew, 27 April 2009 - 08:47 AM.

Chewy

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#14 texmex

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Posted 27 April 2009 - 10:07 AM

Thanks again for your quick response.

Ran ATF Cleaner as suggested.

Downloaded Dr Web Cureit. Tried to run in safe mode but did not run. Error was "Cannot load Engine".

From IE tried to run KAV again nothing happens after I press the "Scan Now" button.

I am stumped!

Raj




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