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i need help please....


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2 replies to this topic

#1 mhenry4599

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Posted 21 April 2009 - 02:41 PM

i have acquired a virus that seems to be a pretty good one. My avg anti-virus says that it detected a heur virus. i ran windows defender and Ad aware and nothing was found and my anti virus says i have infected file C:\Windows\System32\gxvxcrvidxwffgpfrktxcwinumeyiduckvcda.dll it says virus found Win32/Heur i have an Hp computer amd phenom quad core processor with 3gb ram and 720gb hard drive. i would like to get rid of this virus without reformatting my computer if possible. i would appreciate any help i can get. should i run a hijack this log? if you need any other information from me to help let me know.

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#2 mhenry4599

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Posted 21 April 2009 - 03:00 PM

This virus has also blocked my connection to the internet on the computer. my anti virus cannot update and neither firefox or internet explorer can access the internet. i also receive an error message that says

windows- no disk

Exception processing message 0xc0000013 parameters 0x762592A0 0x000000004 0x762592A0 0x762592A0

it has three choices cancel try again and close and you can hit the buttons around 7 or 8 times and it will go away for about 5-6 seconds then come back and it persists until you want to kick a hole in your own forehead

Edited by mhenry4599, 21 April 2009 - 05:16 PM.


#3 garmanma

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Posted 22 April 2009 - 09:52 PM

Can you get into Safe mode w/networking?
Try downloading mbam to a thumb drive or burn it to a CD


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
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