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system crash


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#1 geno

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Posted 20 June 2005 - 11:05 AM

when I try to log on, I receive the following message. The following file is missing or corrupted type the name of the windows loader e.g.C:\WINDOWS\SYSTEM\VMM32.VXD I'm also sometimes getting the message Windows is bypassing your startup files. My screen is black.I'm unable to do anything except control alt delete which shuts the computer down. Should I wipe it clean and reinstall windows?

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#2 thedon57

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Posted 23 June 2005 - 10:53 AM

HAVE you tried safe mode if in your case you cant get to it and you have the disk then yes do a complete reinstall as what i am reading is one of you main files is either missing or corrupt.

When you do reinstall dont forget to use the systems disk as well, keep me posted how you get on.

WHEN i ran 98 that problem happened to me now i run xp.
Now installed Microsoft Security Essencials on my Tower with Windows Home Premium 32bit and Toshiba Satellite Pro Laptop with Windows Home Premium 64bit

#3 geno

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Posted 23 June 2005 - 01:12 PM

I have a windows me reinstallation disc that came with the computer.what is the systems disk/

#4 geno

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Posted 23 June 2005 - 01:12 PM

I have a windows me reinstallation disc that came with the computer.what is the systems disk/

#5 Rimmer

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Posted 23 June 2005 - 07:35 PM

geno - you may indeed have to reload Windows if the problem is severe but it could just be a file corruption which would require the file being restored and a diagnostic run on your hard drive. How difficult this will be depends on whether you can get into Safe Mode or not. There are two ways to try if you cannot boot normally:
1. Repeatedly tap the F8 key while the PC is booting, OR
2. Hold down the Ctrl key while the PC is booting.
- this should bring you to a startup menu, one option of which is Boot in Safe Mode.

If you are able to boot in Safe Mode then click Start>run and type "sfc" (no quotes) to run the System File Checker. You will need your Windows CD in the CDROM drive as a source to replace all corrupted files. (Note: If sfc reports User.exe has changed or is corrupted DO NOT replace it without further instructions.)

Then:
  • Clean your internet cache and temporary files:
    Internet Options in Control Panel - Temporary Internet Files section, Delete Cookies and Delete Files. Empty the Recycle Bin.

  • Do a scandisk with the 'Thorough' and 'Fix' options checked.
    How to find scandisk - My Computer, Right click the C: drive then Properties>Tools tab, click on Check Now

  • When that's finished do a defrag.
    Start > Programs > Accessories > System Tools > Disk Defragmenter
    They will take some time but at least you will know your hard drive is working correctly and tidied up.

  • Reboot and see if there's any improvement.

Edited by Rimmer, 23 June 2005 - 08:11 PM.


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