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BSOD problems, please help


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#1 starwarsgeek

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Posted 21 April 2009 - 11:57 AM

I've been running Windows XP since I started using this computer with no issues. Yesterday, I ran a Windows Hot Fix that was needed to get Windows Live Gaming to work... and suddenly I started getting the dreaded BSOD. This is the ONLY thing that I changed in my computer before getting this problem. I uninstalled the Windows Live Game software and even rolled back my Windows System Restore to a point 2 days before I installed the WLG and the hot fix, but I'm still getting the BSOD... anyone that can help me figure out why and tell me how to fix it?

Thanks in advance.

My PC is a Dell, about 2 years old, 4GB RAM, 3.0GHz processor, Windows XP Media Center, SP2

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#2 Sunharrow

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Posted 21 April 2009 - 12:52 PM

When it BSODs what error code(s) does it provide? It would look like 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA.

#3 starwarsgeek

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Posted 21 April 2009 - 01:02 PM

Is there a log file that I can check? It seems to do it at random times, and I'm not sure when it will do it again. But next time that it happens I will take note of the error code.

#4 Sunharrow

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Posted 21 April 2009 - 02:14 PM

When your system BSODs Windows will write what is called a minidump file that contains the error code and probable cause of your system crash though the information on probable cause can at times be too general to help.

The minidump files can be found this way: My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files. I am new here at Bleeping Computer so I am not sure if minidump files are permitted to be attached. They do have an attachment button so you may be able to attach at least two of your latest files.

There is a Microsoft Tool called a Debugging Tool specifically designed to read them. If you want I'll attempt to read them.

#5 starwarsgeek

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Posted 21 April 2009 - 02:41 PM

Will not let me attach that file...

#6 starwarsgeek

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Posted 21 April 2009 - 03:07 PM

OK, and then not long after I tried to attach those files, I got the BSOD again. I wrote down the error code:

0x000000F4 (0x00000003, 0x8A646358, 0x8A6464CC, 0x805D117a)

The weird thing that happened was when I rebooted the PC, a window popped up that said Windows had recovered from a serious error, and gave me this information:

BCCode : f4 BCP1 : 00000003 BCP2 : 89F1F550 BCP3 : 89F1F6C4
BCP4 : 805D117A OSVer : 5_1_2600 SP : 2_0 Product : 256_1

That window hasn't popped up before and I don't know what it's from

#7 starwarsgeek

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Posted 21 April 2009 - 05:27 PM

OK, so I seem to have narrowed it down somewhat... my PC seems to run fine until I open the porgram uTorrent, and then I get the BSOD. Once again, this is a program that I have been using for months, years maybe, and never had this problem before. I uninstalled the program, rebooted the computer, and re-downloaded and re-installed the software, but I still get the BSOD. This time when I rebooted the PC after the BSOD it gave me another popup box with more codes in it:

BCCode : f4 BCP1 : 00000003 BCP2 : 8A646358 BCP3 : 8A6464CC
BCP4 : 805D117A OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Didn't know if they were the same, so I copied them again.

Any ideas why this is happening and what I can do to correct it?

Thanks for your time.

#8 starwarsgeek

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Posted 21 April 2009 - 05:35 PM

OK, I read through this thread and downloaded the debugging program, and followed the steps... here is the text from my dump file:


Microsoft Windows Debugger Version 6.11.0001.404 X86
Copyright Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini042109-05.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp.050622-1524
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Tue Apr 21 18:18:02.500 2009 (GMT-4)
System Uptime: 0 days 0:10:54.233
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, 8a49f9e0, 8a49fb54, 805d117a}

unable to get nt!KiCurrentEtwBufferOffset
unable to get nt!KiCurrentEtwBufferBase
Probably caused by : hardware_disk

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 8a49f9e0, Terminating object
Arg3: 8a49fb54, Process image file name
Arg4: 805d117a, Explanatory message (ascii)

Debugging Details:
------------------

unable to get nt!KiCurrentEtwBufferOffset
unable to get nt!KiCurrentEtwBufferBase

PROCESS_OBJECT: 8a49f9e0

IMAGE_NAME: hardware_disk

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAULTING_MODULE: 00000000

PROCESS_NAME: csrss.exe

EXCEPTION_RECORD: a498e9d8 -- (.exr 0xffffffffa498e9d8)
ExceptionAddress: 75b8fc0b
ExceptionCode: c0000006 (In-page I/O error)
ExceptionFlags: 00000000
NumberParameters: 3
Parameter[0]: 00000008
Parameter[1]: 75b8fc0b
Parameter[2]: c000009a
Inpage operation failed at 75b8fc0b, due to I/O error c000009a

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The required data was not placed into memory because of an I/O error status of "0x%08lx".

CUSTOMER_CRASH_COUNT: 5

DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The required data was not placed into memory because of an I/O error status of "0x%08lx".

EXCEPTION_PARAMETER1: 00000008

EXCEPTION_PARAMETER2: 75b8fc0b

EXCEPTION_PARAMETER3: c000009a

IO_ERROR: (NTSTATUS) 0xc000009a - Insufficient system resources exist to complete the API.

EXCEPTION_STR: 0xc0000006_c000009a

FAULTING_IP:
+385952f0183dfdc
75b8fc0b ?? ???

BUGCHECK_STR: 0xF4_IOERR_C000009A

STACK_TEXT:
a498e520 805d0321 000000f4 00000003 8a49f9e0 nt!KeBugCheckEx+0x1b
a498e544 805d1225 805d117a 8a49f9e0 8a49fb54 nt!PspCatchCriticalBreak+0x75
a498e574 8054078c 8a49fc28 c0000006 a498e9b0 nt!NtTerminateProcess+0x7d
a498e574 805005a9 8a49fc28 c0000006 a498e9b0 nt!KiFastCallEntry+0xfc
a498e5f4 804fe5da ffffffff c0000006 a498e9f8 nt!ZwTerminateProcess+0x11
a498e9b0 80501ce7 a498e9d8 00000000 a498ed64 nt!KiDispatchException+0x3a0
a498ed34 80544057 00d38724 00d38744 00000000 nt!KiRaiseException+0x175
a498ed50 8054078c 00d38724 00d38744 00000000 nt!NtRaiseException+0x33
a498ed50 75b8fc0b 00d38724 00d38744 00000000 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
00d38a30 00000000 00000000 00000000 00000000 0x75b8fc0b


STACK_COMMAND: kb

FOLLOWUP_IP:
+385952f0183dfdc
75b8fc0b ?? ???

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware_disk

FAILURE_BUCKET_ID: 0xF4_IOERR_C000009A_IMAGE_hardware_disk

BUCKET_ID: 0xF4_IOERR_C000009A_IMAGE_hardware_disk

Followup: MachineOwner
---------

#9 Sunharrow

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Posted 21 April 2009 - 09:27 PM

Nice work. Here is the thing that is important in your report: Probably caused by : hardware_disk

I strongly suggest backing up everything that is important. Then find the manufacturer of your harddrive, go to their website and download their free HD diagnostic utility. Run the tests. Western Digital will only work with their brand. Seagate's SeaTools work with their's and Maxtor and it works with Hitachi (I speak from personal experience) and I believ other brands as well.

* Get back with the results.

* I would also consider running security scans just in case you might have gotten an infection from uTorrents.

Edited by Sunharrow, 21 April 2009 - 09:29 PM.


#10 starwarsgeek

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Posted 21 April 2009 - 10:08 PM

OK, silly question - how do I find out who makes the HD for this PC? It's a Dell, but I'm sure they get the HD from somewhere else. I tried looking in device manager and through the properties, but I don't see any manufacturer info for my array.

2 other things -

* I ran several adware/malware/virus scans, and they have all come back with zero results
* As long as I don't run uTorrent, I don't crash and get the BSOD

Thanks!

#11 starwarsgeek

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Posted 21 April 2009 - 10:27 PM

OK, I found out that DELL has a built-in pre-boot diagnostic. Ran it, and both drives in my array pass the test...

next step?

#12 Sunharrow

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Posted 21 April 2009 - 10:50 PM

Have you considered uninstalling uTorrent and reinstalling? Also, what was the update that you installed?

#13 starwarsgeek

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Posted 21 April 2009 - 11:17 PM

Have you considered uninstalling uTorrent and reinstalling?


Yeah, tried that. Uninstalled program, reboot, re-install program, BSOD. Reboot, uninstall program, everything fine.

Also, what was the update that you installed?


I had downloaded some kind of Windows Live Gamer software to enable me to play Gears of War online. While I was installing that software, it told me that I needed to download some kind of Windows Hot Fix, which I also downloaded. It was only after I installed those two items that the BSOD started, but only when I run uTorrent.

I have since uninstalled both the Windows Live Gamer software and removed the Hot Fix, plus rolled my system back to 2 days before I installed both of those using the System Restore - yet I'm still getting the BSOD, but only when I use uTorrent.

I know, the easy solution is "So, don't use uTorrent", right? LOL.

Any other suggestions?

#14 starwarsgeek

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Posted 22 April 2009 - 02:45 PM

Anyone?

#15 hamluis

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Posted 23 April 2009 - 04:58 PM

I suggest...following the previous suggestion to download and run...the proper respective hard drive diagnostic.

To find out the manufacturer of your hard drive

a. Open the case and remove the drive temporarily and take a look (you may want to do that anyway, since some hard drive manufacturers have multiple utilities and there may not be be any utility that is used for all drives.

b. Take a look in Device Manager, under Disk Drives. My drives list an abbreviation of the manufacturer and the drive model number. You might want to write that down when you look at the drive.

You might also want to backup whatever you deem valuable on that drive...just as a precaution. Better to be safe than sorry, IMO.

Louis

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

Edited by hamluis, 23 April 2009 - 05:04 PM.





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