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Hidden Malware?/Hijacking?/Don't Know!?!


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2 replies to this topic

#1 Asibe

Asibe

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  • Local time:10:56 PM

Posted 21 April 2009 - 11:13 AM

I have been reading and researching all of the things on this site for weeks now, and have done all of the requested things that I have found suggested. I say this because part of my problem with the computer is it's new slowness... therefore, all of the things suggested have been performed from that place!! Even the stuff like changing the "Let Windows decided what's best for my computer" to "Performance" even though I REALLY don't like the way it makes my stuff look!! Mostly because I have run the Malware AntiMalware program, and it found nothing, but I am still having issues... I have Verizon Security Suite as my AntiVirus/Spyware/Firewall protection. I have changed no settings or anything on my computer, as I am extremely 'tech challenged'! I research how to change something... get it how I want... and have no idea how to change it again!! I was happy with the setup/ease of use that I had on my computer and therefore have changed nothing! Some of the symptoms my computer is now doing are simple things like for my email, my picture no longer appears on the sign in screen, and sometimes not even my email address, which was ALWAYS there before (I do not have it save my password for login), or odd things like an extra Explorer or Mozilla page opening (with nothing on it) when I open that program. My computer has become very slow, and even moving the mouse (but only sometimes it seems?) can cause my CPU peak at 100% (I keep my Task Manager always open so I can watch the little green levels down by my clock) and now all of the sudden I have almost no free Virtual Memory and my computer has told me several times that it's increasing my Page File, even though (I think!!) I have plenty of room in my Page File already!! I know this because like the Task Manager that I always keep by my clock, I also run the Smart Ram from Iobits Advanced System Care3.(Which says Free Physical 234 of 511 MB/ Free Page File 964 of 1538MB/Free Virtual 2009 of 2047MB). Even if my CPU isn't spiked, it will (again, I think?) behave as though it's spiked, like going really slow, leaving behind pictures of one frame on the other when I scoot it over, slow in opening things (or not open it at all!), typing, and it doesn't show up and then all of the sudden it all appears.. It seems like Live Messenger takes up an enormous amount of CPU, which I have also researched and made all proper adjustments for and it sounds like it's just a 'normal' thing for it, but when reading about what it is that should be in my Task Manager (ie "MSNMSGR.EXE, CTFMON.EXE, MSMSGS.EXE) I have both in capitols, and lowercase lettering, sometimes different ones at different times!! And when I look on others' computer who have the same Live Messenger, they'll have only one, or two of these things listed. I read your postings about this, and aparently these can be both legit, and fake, and I have no idea how to tell the difference!! So I just leave them alone and wonder if even though I've run scan after scan and found nothing, that these may be the culprits... I'd like to put here, though, that your post on how to clean the inside of my computer with the air can and stuff was awesome!! My CPU has vastly improved, and I can quit freaking out on the heigths of my System Idle, and all sorts of things!! You guys have no idea how much I appreciate your step-by-step instructions and the wealth of the information your site contains for me! I try to look it up in my book "Complete Windows XP Home Edition" that is at least 8" thick, and still most often end up coming here to find a solution to my issue!! But back to my issues... Like right now, I was sipping my coffee and typing nothing, and the CPU is peaked, and I don't know if it should be doing that? My settings are changed, and it's slow, and I run scans where nothing shows up... HELP!! LOL I did have the Antivirus 360 on here months ago, and followed directions on removing it, and have had NOT a thing pop up or any other signs of it's appearance (blue screens/warnings, etc) but maybe I didn't do it right, anyways? I don't know if you heard on Good Morning America about those bank scammers that warn of your personal info needing to be verified? Well, I got an email saying the same thing (from a bank I dont even do business with!!) and when my mouse passed over the "Click here to continue" button to delete it, my little bar below started "Transferring Data" even though I never clicked on it!! I couldn't get it to stop and immediately shut down my browser, and while my computer was having issues before, even stranger things have gone on since then.. So I don't know what's going on!! I tried to report it, but three times I did it wrong after trying to let them know about it and never was successful. I had a Trojan several months ago also (all this was before I got my Antivirus program) and Windows Live Scanner took them out, but maybe not? Other symptoms are that my screen saver only comes on for a bit, and then it goes back to my Desktop rather than going into 'standby' or 'hibernation' or whatever that is where the screen goes black until you wiggle the mouse, so I just turn it off at night. A few times it wouldn't even shut down, so when I did Ctrl/Alt/Delete twice to restart it, I ended up with 48 windows of task manager (my CPU was 100 and my Start wouldn't open), until I finally just turned it off with the button. And it doesn't do these things all of the time!! Just every now and then! In my head, it's a machine and should be consistent in its operations and not be like Stephen Kings Christine car, but that's how it behaves!! Which makes me wonder about this 'Hijacking' stuff... Even my Video watching is 'glitchy' now and not smooth! There's more sypmtoms, but I hope I've said enough (Afraid I'm going to run out of room here!) and I hope I've said all of the needed things.... I don't know what most of this stuff means, but it's from my "System" from Control Panel, but here goes!!
WINDOWS XP HOME EDITION Version 2002 Service Pack 3/Intell Pentium II processor/448MHz/512 MB of RAM and it's a Gateway tower! Here is that report you said to post on your 'Read this" thingy... (Again, thank you for the step-by-step!!!)

DDS (Ver_09-03-16.01) - FAT32x86
Run by Jaymi at 8:07:38.72 on Tue 04/21/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.512.122 [GMT -7:00]

AV: Verizon Internet Security Suite Anti-Virus *On-access scanning enabled* (Updated)
FW: Verizon Internet Security Suite Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
SVCHOST.EXE
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
SVCHOST.EXE
SVCHOST.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
SVCHOST.EXE
C:\WINDOWS\system32\imapi.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\rps.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\locator.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WMP54GSv1_1.exe
C:\Program Files\HiYo\bin\HiYo.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hewlett-Packard\AiO\hp psc 700 series\Bin\hpobrt07.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Jaymi\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uInternet Settings,ProxyOverride = 127.0.0.1
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: PopKill Class: {3c060ea2-e6a9-4e49-a530-d4657b8c449a} - c:\program files\verizon\verizon internet security suite\pkR.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
TB: {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - No File
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [SmartRAM] "c:\program files\iobit\advanced systemcare 3\Sup_SmartRAM.exe" /m
uRun: [HijackThis startup scan] c:\program files\trend micro\hijackthis\HijackThis.exe /startupscan
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
mRun: [SystemTray] SysTray.ExE
mRun: [VerizonServicepoint.exe] "c:\program files\verizon\vsp\VerizonServicepoint.exe" /AUTORUN
mRun: [Hiyo] c:\program files\hiyo\bin\HiYo.exe /RunFromStartup
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpaiod~1.lnk - c:\program files\hewlett-packard\aio\hp psc 700 series\bin\hpobrt07.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9122D757-5A4F-4768-82C5-B4171D8556A7} - hxxp://appdirectory.messenger.msn.com/AppDirectory/P4Apps/PhotoSwap/PhtPkMSN.cab
DPF: {A1F2F2CE-06AF-483C-9F12-D3BAA72477D6} - hxxp://appdirectory.messenger.msn.com/AppDirectory/P4Apps/PhotoSwap/DigWXMSN.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jaymi\applic~1\mozilla\firefox\profiles\8l2tnaw4.default\

============= SERVICES / DRIVERS ===============

R0 KL1;KL1;c:\windows\system32\drivers\kl1.sys [2009-3-17 112144]
R1 KLIF;KLIF;c:\windows\system32\drivers\klif.sys [2009-3-17 196368]
R3 Radialpoint Security Services;Verizon Internet Security Suite;c:\program files\verizon\verizon internet security suite\RpsSecurityAwareR.exe [2008-10-24 96496]
R3 USR1801;U.S. Robotics Faxmodem Driver 1801;c:\windows\system32\drivers\USR1801.SYS [2005-12-4 794654]
S3 getPlus® Helper;getPlus® Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-4-13 33176]
S3 PID_0920;Logitech QuickCam Express(PID_0920);c:\windows\system32\drivers\lv532av.sys --> c:\windows\system32\drivers\LV532AV.SYS [?]
S3 RTL8187B;NETGEAR WG111v3 54Mbps Wireless USB 2.0 Adapter Vista Driver;c:\windows\system32\drivers\wg111v3.sys --> c:\windows\system32\drivers\wg111v3.sys [?]

=============== Created Last 30 ================

2009-04-20 10:50 280 a------- c:\windows\system32\PDBootState
2009-04-15 08:18 <DIR> --d----- c:\documents and settings\jaymi\Tracing
2009-04-15 08:13 3,426,072 a------- c:\windows\system32\d3dx9_32.dll
2009-04-15 08:09 <DIR> --d----- c:\program files\Microsoft
2009-04-15 08:08 <DIR> --d----- c:\program files\Windows Live SkyDrive
2009-04-15 07:52 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-04-15 07:52 401,408 -------- c:\windows\system32\dllcache\rpcss.dll
2009-04-15 07:52 110,592 -------- c:\windows\system32\dllcache\services.exe
2009-04-15 07:52 473,600 -------- c:\windows\system32\dllcache\fastprox.dll
2009-04-15 07:52 227,840 -------- c:\windows\system32\dllcache\wmiprvse.exe
2009-04-15 07:52 453,120 -------- c:\windows\system32\dllcache\wmiprvsd.dll
2009-04-15 07:50 <DIR> --d----- c:\program files\common files\Windows Live
2009-04-15 07:49 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-04-15 07:48 215,552 -------- c:\windows\system32\dllcache\wordpad.exe
2009-04-15 07:34 195,096 a------- c:\windows\system32\lvci11901262.dll
2009-04-15 07:34 2,686,104 a------- c:\windows\system32\drivers\LV302V32.SYS
2009-04-12 10:33 <DIR> --d----- c:\program files\IObit
2009-04-11 19:31 22,139 a----r-- c:\windows\system32\hpocoi08.dll
2009-04-11 19:30 12,928 a------- c:\windows\system32\drivers\Dot4Prt.sys
2009-04-11 19:30 12,928 a------- c:\windows\system32\dllcache\dot4prt.sys
2009-04-11 19:30 324,608 a------- c:\windows\system32\hpojwia.dll
2009-04-11 19:30 324,608 a------- c:\windows\system32\dllcache\hpojwia.dll
2009-04-11 19:30 18,411 a------- c:\windows\system32\hpo5500a.aio
2009-04-11 19:30 18,411 a------- c:\windows\system32\hpo5400a.aio
2009-04-11 19:30 18,411 a------- c:\windows\system32\hpo5300a.aio
2009-04-11 19:30 8,704 a------- c:\windows\system32\drivers\Dot4scan.sys
2009-04-11 19:30 8,704 a------- c:\windows\system32\dllcache\dot4scan.sys
2009-04-11 19:29 23,808 a------- c:\windows\system32\drivers\Dot4usb.sys
2009-04-11 19:29 23,808 a------- c:\windows\system32\dllcache\dot4usb.sys
2009-04-11 19:29 206,976 a------- c:\windows\system32\drivers\Dot4.sys
2009-04-11 19:29 206,976 a------- c:\windows\system32\dllcache\dot4.sys
2009-04-11 18:59 38,912 a----r-- c:\windows\system32\hh.exe
2009-04-11 18:53 20 a------- c:\windows\Hposcv07.INI
2009-04-11 18:45 <DIR> --d----- c:\windows\AiOTemp
2009-04-11 16:20 <DIR> --d----- c:\program files\common files\HP
2009-04-11 16:20 <DIR> --d----- c:\program files\HP
2009-04-11 16:17 212,480 a------- c:\windows\PCDLIB32.DLL
2009-04-11 15:19 195,096 a----r-- c:\windows\system32\lvci11801048.dll
2009-04-11 15:19 432,664 a------- c:\windows\system32\LVUI2RC.dll
2009-04-11 15:19 81,110 a------- c:\windows\system32\lvcoinst.ini
2009-04-11 15:19 41,752 a------- c:\windows\system32\drivers\LVUSBSta.sys
2009-04-11 15:19 494,104 a------- c:\windows\system32\LVUI2.dll
2009-04-11 15:19 416,280 a------- c:\windows\system32\lvcodec2.dll
2009-04-04 19:16 <DIR> --d----- c:\docume~1\alluse~1\applic~1\IncrediMail
2009-04-04 19:15 <DIR> --d----- c:\program files\IncrediMail
2009-04-02 04:30 <DIR> --d----- c:\docume~1\jaymi\applic~1\IObit
2009-04-02 04:27 <DIR> --d----- c:\docume~1\jaymi\applic~1\Malwarebytes
2009-04-02 04:27 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-02 04:27 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-02 04:27 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-04-02 04:27 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-28 10:36 <DIR> --d----- c:\docume~1\jaymi\applic~1\HiYo
2009-03-28 10:34 <DIR> --d----- c:\docume~1\alluse~1\applic~1\HiYo
2009-03-28 10:32 <DIR> --d----- c:\program files\HiYo

==================== Find3M ====================

2009-04-17 03:08 32 a--sh--- c:\windows\system32\drivers\fidbox2.idx
2009-04-17 03:08 32 a--sh--- c:\windows\system32\drivers\fidbox2.dat
2009-04-17 03:08 32 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-04-17 03:08 32 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-04-13 16:17 1,744 a------- c:\windows\system32\d3d9caps.dat
2009-04-08 15:23 1,632 a------- c:\windows\system32\d3d8caps.dat
2009-03-21 13:08 339,968 a------- c:\windows\system32\pythoncom25.dll
2009-03-21 13:08 114,688 a------- c:\windows\system32\pywintypes25.dll
2009-03-21 13:08 348,160 a------- c:\windows\system32\msvcr71.dll
2009-03-21 13:08 2,117,632 a------- c:\windows\system32\python25.dll
2009-03-21 07:06 989,696 a------- c:\windows\system32\dllcache\kernel32.dll
2009-03-17 11:58 61,224 a------- c:\windows\java\GoToAssistDownloadHelper.exe
2009-03-06 07:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-05 11:47 82,944 a------- c:\documents and settings\jaymi\LexmarkDiag.exe
2009-03-02 17:18 826,368 a------- c:\windows\system32\wininet.dll
2009-03-02 17:18 826,368 a------- c:\windows\system32\dllcache\wininet.dll
2009-02-27 21:54 636,072 a------- c:\windows\system32\dllcache\iexplore.exe
2009-02-20 13:44 76,487 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-02-20 03:20 70,656 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-02-20 03:20 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-02-19 22:14 161,792 a------- c:\windows\system32\dllcache\ieakui.dll
2009-02-09 05:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 05:10 729,088 a------- c:\windows\system32\dllcache\lsasrv.dll
2009-02-09 05:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 05:10 714,752 a------- c:\windows\system32\dllcache\ntdll.dll
2009-02-09 05:10 617,472 a------- c:\windows\system32\dllcache\advapi32.dll
2009-02-09 05:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 05:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 04:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 04:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-02-07 19:02 2,066,048 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-07 19:02 2,066,048 -------- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-02-06 18:52 49,504 a------- c:\windows\system32\sirenacm.dll
2009-02-06 04:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 04:08 2,189,056 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 04:08 2,189,056 a------- c:\windows\system32\dllcache\ntoskrnl.exe
2009-02-06 04:06 2,145,280 a------- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-02-06 03:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-06 03:39 35,328 a------- c:\windows\system32\dllcache\sc.exe
2009-02-06 03:32 2,023,936 -------- c:\windows\system32\dllcache\ntkrpamp.exe
2009-02-03 12:59 56,832 a------- c:\windows\system32\secur32.dll
2009-02-03 12:59 56,832 -------- c:\windows\system32\dllcache\secur32.dll
2005-12-04 00:25 266 ---sh--- c:\program files\desktop.ini
2005-12-04 00:25 11,079 ----h--- c:\program files\folder.htt
2004-08-04 12:00 94,784 ---sh--- c:\windows\twain.dll
2008-04-13 16:12 50,688 ---sh--- c:\windows\twain_32.dll
2008-04-13 16:12 551,936 ---sh--- c:\windows\system32\oleaut32.dll
2008-04-13 16:12 343,040 ---sh--- c:\windows\system32\msvcrt.dll
2008-04-13 16:12 84,992 ---sh--- c:\windows\system32\olepro32.dll
2008-04-13 16:12 11,776 ---sh--- c:\windows\system32\regsvr32.exe
2008-04-13 16:12 413,696 ---sh--- c:\windows\system32\msvcp60.dll
2008-04-13 16:12 57,344 ---sh--- c:\windows\system32\msvcirt.dll
2008-04-13 16:11 1,028,096 ---sh--- c:\windows\system32\mfc42.dll

============= FINISH: 8:09:41.23 ===============
UH OH!! There is no "Upload" on this like your instructions said!! Duh.. Nevermind... Scrolled down... Ok.. here goes! Crap... let me go read the instructions again.. It says successful, but I don't see it..... OH! Well, I guess it's here somewhere where you all can access it, so I will simply push the "Post New Topic" button (once I find it!) And I hope I've given you all that you need to know, but I doubt it!! LOL If not, please let me know what else it is that you need to know (and where to find it in my computer?) and I will get it to you. Thank you for your help in this, and hopefully I will get this resolved. The computer isn't un-usable, but it sure isn't as nice as it once was to use!! And sometimes, it is so slow, that it may as well be un-usable. Thank you for your time and help in this matter! I'm going to go find that "Post" button. :thumbup2:

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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


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Posted 04 May 2009 - 11:12 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 10 May 2009 - 02:17 AM

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K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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