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Most programs do not start / launch. Few do.


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#1 maxman00

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Posted 21 April 2009 - 10:55 AM

Windows XP operating system. Most applications will not start. I double click and the hour glass appears then goes away. Programs such as hi-jack this, malwarebytes anti malware do not launch. MS Internet Explorer does not launch. However, Mozilla Firefox does and so does Goggle Earth and Quake 3. Control panel add/remove programs opens, but it will not allow me to remove any programs. No errors, just applications do not launch. I changed setting to show all files and process but nothing too strange appears in the task manager. I've booted to safe mode, but could not find anything that would work. I've looked in the widows/system directory for funky files. I can download anything, including movies, picures, but they will not launch. Also downloaded AGVfree 8.5 successfully, but it will not launch. Just get the hour glass that goes away. No errors, no nothing. MS config is set to normal boot.

I worked through steps from MajorGeeks.com. Here is what they suggested and what my response is.
Following the steps of your Malware Removal Guide:
STEP 1 House Cleaning:
* Do not use multiple Antivirus applications or software firewalls: AGV only, no firewall.
* Uninstall Malware via Add/Remove Programs: Although I do not see anything that sticks out, the system will not let me remove any programs.
* MSconfig must be set for Normal Startup Mode: Done
* Empty Quarantine files: Done (AGV)
* Empty Recycle Bin: Done
* Download and Install CCleaner: Already have ccleaner on system. The application will not launch.
STEP 2 Enable Viewing of hidden files, system files, etc.
* Complete.
Windows XP Cleaning Procedure
1. Download Tools
* Super AntiSpyware - OK
* Malwarebytes Anti-Malware - OK, already on system
* combofix.exe - OK, Downloaded to desktop
* MGTools - OK, downloaded to root (C:\).

Step 2
Installing Tools
SUPERAntiSpyware - Will not launch
Malwarebytes - Will not launch

I stopped here.

Please help.

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#2 Budapest

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Posted 21 April 2009 - 05:05 PM

Try running this scan:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 maxman00

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Posted 22 April 2009 - 06:03 PM

I down loaded the file and put to my desktop. Rebooted in safe mode without networking. Signed in as administrator. The icon was not on the desktop. So I rebooted in safe mode with networking, signed in as administrator, and download Drweb to the desktop again. I then rebooted in safe mode without networking. Signed in as administrator and double clicked on the "launch" icon put there by dr-web. The security warning appeared, i answered "run". The hour glass appear for a split second, and nothing.

Hence, I still have the problem "Most programs do not start / launch. Few do."

#4 Budapest

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Posted 22 April 2009 - 08:16 PM

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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