This is my first post here.
My stepdaughter has been given a HP Pavilion 414-uk, Windows XP Home. It has had extra ram memory added but she does not now how much. Original harddrive 40gb and ram 256. That is about all I can tell you, except she has no discs at all, no recovery etc.
Everything has been running fine until! Her young son was playing on internet games (he has used them before). She left the computer on after he had finished and later in the evening after she had been on the internet to collect her web emails, she closed down and then shutdown in the usual way. However at this point the computer froze. But! instead of switching off at the power button she shut of the power from the wall .... I know shouldn't be done.
When she switched on the next day it went through the post process but up came the message roughly apologise for inconvenience but windows not successfully shutdown, a recent xxxx"
She now gets the usual list of, safe mode, safe mode command prompt, last known good configuration, safe mode network. She has tried to click on all but it just goes into a loop and starts all over again. We have tried the F8 approach - no good. Tried the F10 root which gives 2 options (regret didn't take note) she click on the one she thought was correct (do you want to restore your computer?, something like that) so she did but it then it came up that it would return it to factory state but it would remove all her files! Obviously she doesn't want that to happen.
I know there should be a repair options somewhere but cannot find anything to guide me (I have read and read).
Sorry this is so long but would be grateful for any help as she needs her computer for work at home.