General Malware removal request...

Hello and thanks for reading this...To be honest, I have no idea what I am infected with, but I would greatly appreciate any help offered. What has been happening most is every 5 seconds, the lower Windows Nav bar disappears and then reappears. Thank you so much for your help!


DDS (Ver_09-03-16.01) - NTFSx86
Run by Karen at 23:44:17.97 on Mon 04/20/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.502.79 [GMT -7:00]

AV: Norton Internet Security 2006 *On-access scanning enabled* (Updated)
FW: Norton Internet Security 2006 *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Vongo\VongoService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
c:\program files\common files\installshield\updateservice\isuspm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre1.5.0_06\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
c:\windows\explorer.exe
C:\Documents and Settings\Karen \Desktop\dds.scr
C:\WINDOWS\system32\drwtsn32.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.hotmail.com/
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=presario&pf=laptop
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=presario&pf=laptop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
uURLSearchHooks: H - No File
mWinlogon: Shell=c:\windows\explorer.exe
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: CNavExtBho Class: {a8f38d8d-e480-4d52-b7a2-731bb6995fdd} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: Norton AntiVirus: {c4069e3a-68f1-403e-b40e-20066696354b} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: {07B18EA9-A523-4961-B6BB-170DE4475CCA} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_06\bin\jusched.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [IS CfgWiz] c:\program files\norton internet security\cfgwiz.exe /GUID {F073BDC9-0D67-4ff0-879E-27241C843828} /MODE CfgWiz /CMDLINE "REBOOT"
mRun: [SSC_UserPrompt] "c:\program files\common files\symantec shared\security center\UsrPrmpt.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [<NO NAME>]
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [Reminder] c:\windows\creator\Remind_XP.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Carbonite Backup] c:\program files\carbonite\carbonite backup\CarboniteUI.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
StartupFolder: c:\docume~1\karenp~1\startm~1\programs\startup\vongot~1.lnk - c:\program files\vongo\Tray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
IE: &Search - http://edits.mywebsearch.com/toolbaredits/...?p=ZSYYYYYYNWUS
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1167107759883
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2005-9-17 192112]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\ccProxy.exe [2005-9-17 202352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2005-9-17 169584]
R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-10-10 13088]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton internet security\norton antivirus\navapsvc.exe [2005-10-7 133744]
R2 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\Savrtpel.sys [2005-8-26 53896]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-8-19 1119888]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20060514.008\NAVENG.Sys [2006-8-19 77864]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20060514.008\NavEx15.Sys [2006-8-19 799208]
R3 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\savrt.sys [2005-8-26 334984]
S3 SAVScan;Symantec AVScan;c:\program files\norton internet security\norton antivirus\SAVScan.exe [2005-8-26 198368]

=============== Created Last 30 ================

2009-04-19 01:22 102,664 a------- c:\windows\system32\drivers\tmcomm.sys
2009-04-16 21:10 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-04-16 21:10 60,416 -------- c:\windows\system32\dllcache\colbact.dll
2009-04-16 21:10 35,328 -------- c:\windows\system32\dllcache\sc.exe
2009-04-16 21:10 473,088 -------- c:\windows\system32\dllcache\fastprox.dll
2009-04-16 21:10 401,408 -------- c:\windows\system32\dllcache\rpcss.dll
2009-04-16 21:10 227,840 -------- c:\windows\system32\dllcache\wmiprvse.exe
2009-04-16 21:10 110,592 -------- c:\windows\system32\dllcache\services.exe
2009-04-16 21:09 715,264 -------- c:\windows\system32\dllcache\ntdll.dll
2009-04-16 21:09 617,984 -------- c:\windows\system32\dllcache\advapi32.dll
2009-04-16 21:08 215,552 -------- c:\windows\system32\dllcache\wordpad.exe
2009-04-06 16:31 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-04-06 16:31 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-04-06 16:29 <DIR> -cd----- c:\docume~1\alluse~1\applic~1\{7972B2E5-3E09-4E5E-81B7-FE5819D6772F}
2009-04-06 16:29 <DIR> --d----- c:\program files\Lavasoft
2009-03-30 11:11 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-23 20:31 2,709 a------- c:\windows\system32\asuripdllerr.dat

==================== Find3M ====================

2009-03-23 20:28 2,709 a------- c:\windows\system32\loerrcopo.dat
2009-03-21 07:18 986,112 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-06 07:00 284,160 a------- c:\windows\system32\pdh.dll
2009-03-02 17:18 826,368 a------- c:\windows\system32\wininet.dll
2009-03-02 17:18 826,368 -------- c:\windows\system32\dllcache\wininet.dll
2009-02-27 21:54 636,072 -------- c:\windows\system32\dllcache\iexplore.exe
2009-02-20 03:20 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-02-20 03:20 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-02-19 22:14 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2009-02-10 18:31 453,120 -------- c:\windows\system32\dllcache\wmiprvsd.dll
2009-02-09 03:19 1,846,272 a------- c:\windows\system32\win32k.sys
2009-02-09 03:19 1,846,272 -------- c:\windows\system32\dllcache\win32k.sys
2009-02-09 03:01 728,576 a------- c:\windows\system32\lsasrv.dll
2009-02-09 03:01 617,984 a------- c:\windows\system32\advapi32.dll
2009-02-09 03:01 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 03:01 728,576 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-02-09 03:01 715,264 a------- c:\windows\system32\ntdll.dll
2009-02-06 03:32 2,186,112 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 03:32 2,186,112 -------- c:\windows\system32\dllcache\ntoskrnl.exe
2009-02-06 03:29 2,142,720 -------- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-02-06 03:22 110,592 a------- c:\windows\system32\services.exe
2009-02-06 02:54 35,328 a------- c:\windows\system32\sc.exe
2009-02-06 02:49 2,020,864 -------- c:\windows\system32\dllcache\ntkrpamp.exe
2009-02-06 02:49 2,062,976 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 02:49 2,062,976 -------- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-02-03 13:08 55,808 a------- c:\windows\system32\secur32.dll
2009-02-03 13:08 55,808 -------- c:\windows\system32\dllcache\secur32.dll

============= FINISH: 23:45:17.08 ===============

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.com
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explaination about the tool. No input is needed, the scan is running.
• Notepad will open with the results.
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K