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Virus/Malware not being removed


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#1 snoper

snoper

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Posted 20 April 2009 - 11:40 PM

DDS (Ver_09-03-16.01) - NTFSx86
Run by Kavitha at 21:37:41.95 on Mon 04/20/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1151.495 [GMT -7:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\Kavitha\Desktop\AV\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = iexplore
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: EWPBrowseObject Class: {68f9551e-0411-48e4-9aaf-4bc42a6a46be} - c:\program files\canon\easy-webprint\EWPBrowseLoader.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_07\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: {DB87BFA2-A2E3-451E-8E5A-C89982D87CBF} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - c:\program files\yahoo!\messenger\YahooMessenger.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_07\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: ameritrade.com
Trusted Zone: cricbay.com
Trusted Zone: cricbay.com\www
Trusted Zone: tdameritrade.com
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab
DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} - hxxp://www.creative.com/softwareupdate/su/ocx/15031/CTSUEng.cab
DPF: {0DB074F0-617E-4EE9-912C-2965CF2AA5A4} - hxxp://download.microsoft.com/download/f/0/2/f02b515c-7076-4cee-bc08-fd6fea594578/VirtualEarth3D.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} - hxxp://dl.tvunetworks.com/TVUAx.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo.walgreens.com/WalgreensActivia.cab
DPF: {427273CC-764E-11D3-823D-006097F90453} - hxxp://www.imagestation.com/common/classes/BPImageEditor.cab?ver=1,1,0,32
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1150690241265
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1233813563468
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_07-windows-i586.cab
DPF: {8FEFF364-6A5F-4966-A917-A3AC28411659} - hxxp://download.sopcast.com/download/SOPCORE.CAB
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38933.8940856481
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0015-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553518000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {E9A7F56F-C40F-4928-8C6F-7A72F2A25222} - hxxp://www.imagestation.com/common/classes/SonyISUpload.cab?v=1,0,0,37
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://www.creative.com/softwareupdate/su/ocx/15034/CTPID.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\kavitha\applic~1\mozilla\firefox\profiles\8s8o4d18.default\
FF - plugin: c:\progra~1\yahoo!\common\npyaxmpb.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJPI150_07.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPOJI610.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll

============= SERVICES / DRIVERS ===============

R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-2-4 324232]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-2-4 53896]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2005-4-8 185968]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2005-4-8 161392]
R2 Maxtor Sync Service;Maxtor Service;c:\program files\maxtor\sync\SyncServices.exe [2008-7-21 193888]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2005-4-17 1706176]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2009-4-11 15504]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090419.005\naveng.sys [2009-4-20 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090419.005\navex15.sys [2009-4-20 876144]
S2 MBAMService;MBAMService;"c:\program files\malwarebytes' anti-malware\mbamservice.exe" --> c:\program files\malwarebytes' anti-malware\mbamservice.exe [?]
S2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2005-4-17 124608]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2005-4-8 83568]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2005-8-2 32512]

=============== Created Last 30 ================

2009-04-20 21:35 <DIR> --d----- c:\windows\system32\KB905474
2009-04-15 15:56 401,408 -c------ c:\windows\system32\dllcache\rpcss.dll
2009-04-15 15:56 284,160 -c------ c:\windows\system32\dllcache\pdh.dll
2009-04-15 15:56 110,592 -c------ c:\windows\system32\dllcache\services.exe
2009-04-15 15:56 729,088 -c------ c:\windows\system32\dllcache\lsasrv.dll
2009-04-15 15:56 617,472 -c------ c:\windows\system32\dllcache\advapi32.dll
2009-04-15 15:56 473,600 -c------ c:\windows\system32\dllcache\fastprox.dll
2009-04-15 15:56 453,120 -c------ c:\windows\system32\dllcache\wmiprvsd.dll
2009-04-15 15:56 227,840 -c------ c:\windows\system32\dllcache\wmiprvse.exe
2009-04-15 15:56 714,752 -c------ c:\windows\system32\dllcache\ntdll.dll
2009-04-15 15:55 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-04-15 15:55 215,552 -c------ c:\windows\system32\dllcache\wordpad.exe
2009-04-11 08:42 <DIR> --d----- c:\docume~1\kavitha\applic~1\Malwarebytes
2009-04-11 08:42 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-11 08:42 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-11 08:42 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-04-01 13:15 54,156 a---h--- c:\windows\QTFont.qfn
2009-04-01 13:15 1,409 a------- c:\windows\QTFont.for
2009-03-30 05:41 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Downloaded Installations
2009-03-30 05:36 <DIR> --d----- c:\program files\CleanUp!
2009-03-28 18:30 <DIR> --d----- C:\READY
2009-03-28 09:01 <DIR> --d----- c:\program files\Maxtor
2009-03-28 08:44 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Maxtor
2009-03-28 08:42 <DIR> --d----- c:\windows\Downloaded Installations
2009-03-28 08:42 <DIR> --dsh--- c:\windows\ftpcache

==================== Find3M ====================

2009-03-06 07:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-02 17:18 826,368 a------- c:\windows\system32\wininet.dll
2009-02-20 11:09 78,336 a------- c:\windows\system32\ieencode.dll
2009-02-09 05:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 05:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 05:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 05:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 04:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-06 04:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 04:06 2,145,280 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 03:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-06 03:32 2,023,936 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-03 12:59 56,832 a------- c:\windows\system32\secur32.dll
2008-05-18 18:04 87,608 a------- c:\docume~1\kavitha\applic~1\inst.exe
2008-05-18 18:04 47,360 a------- c:\docume~1\kavitha\applic~1\pcouffin.sys
2006-12-23 10:13 92,064 a------- c:\documents and settings\kavitha\mqdmmdm.sys
2006-12-23 10:13 79,328 a------- c:\documents and settings\kavitha\mqdmserd.sys
2006-12-23 10:13 9,232 a------- c:\documents and settings\kavitha\mqdmmdfl.sys
2006-12-23 10:13 5,936 a------- c:\documents and settings\kavitha\mqdmwhnt.sys
2006-12-23 10:13 4,048 a------- c:\documents and settings\kavitha\mqdmcr.sys
2006-12-23 10:13 66,656 a------- c:\documents and settings\kavitha\mqdmbus.sys
2006-12-23 10:13 25,600 a------- c:\documents and settings\kavitha\usbsermptxp.sys
2006-12-23 10:13 22,768 a------- c:\documents and settings\kavitha\usbsermpt.sys
2006-12-23 10:13 6,208 a------- c:\documents and settings\kavitha\mqdmcmnt.sys
2008-05-19 06:39 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008051920080520\index.dat

============= FINISH: 21:38:28.71 ===============

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#2 KoanYorel

KoanYorel

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Posted 04 May 2009 - 11:04 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

    Bleepin' Conundrum


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Posted 10 May 2009 - 02:01 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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