Okay, here it goes—this will be a long story.
First off I should mention that my computer has a P-4 2.60CGHz --two internal HD's--running XP-Pro--My Book 500G external HD.
Last week I downloaded a video software program off the internet (freeware) to help me work on some home movies that were on DVD’s. The software was downloaded at AVS4YOU.com. I noticed right away that I was having some issues with this software and it was making my computer act strange. (Things started to really slow down and even lock up which prompted me to restart the computer many times) So I uninstalled the software from my computer, however I think that the My Book external HD may have performed a backup before I uninstalled the software. (part of my backup included the “Programs” folder on my main HD.—I know now that I should not try to backup the “Programs” folder to My Book-so I have changed that!)
After I uninstalled the video software my computer returned to normal and everything seemed to be okay. Then I noticed that when I performed a manual backup to My Book things started to freeze up. It seemed that any time I was trying to backup files to My Book, eventually my computer would start having problems. I noticed that My Book had a backup on it that was not complete—some of the files were backed up but not all of them were backed up per my scheduled list. So I tried to delete that file—I couldn’t delete, move, copy & paste, send to or rename this file. So I formatted the My Book drive as per the instructions on the WD website (http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=330&p_created=1025121240&p_sid=rtnaZxdj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MSwxJnBfcHJvZHM9MjI4LDIwOSwyMTAmcF9jYXRzPSZwX3B2PTMuMjEwJnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfZm5sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9MzMw&p_li=&p_topview=1
). Then I had to reinstall the WD software onto the My Book drive. I also uninstalled the main WD software on my computer and reinstalled it using the download on the WD site.
After that I started a backup to My Book. It started okay and it seemed to be working okay (the blue light on the front of My Book was going around and around) then it froze up at about 12% downloaded files. I pulled the power cable out from the back of the My Book and let it set for about 2 minutes. Then I plugged the power cable back in and it started up and the backup window on my computer started showing that the backup had started again. (to my surprise!) I had to do the same thing again at about 55% downloaded files and it finally finished backing up my normal files to the My Book.
I had called the WD Basic Phone Support number at the point were the backup stopped and while I was talking to the person at WD I had pulled the power cord out and plugged it back in and everything started again –so he and I thought that things were working okay. After I hung up with him I had to pull the power cord again—but it still finished the backup okay.
One thing that the tech mentioned on the phone call was that I should do a diagnostic test (actually I think he said to do an “Extended Test”) on the My Book drive. I was not able to find were I would go to start an “extended test” so I went to “my computer” and right clicked “My Book”, went to properties and tools and then clicked “error checking” to check the drive to errors. This procedure started but it stopped (froze up) on “Phase 4”.
The answer from WD is as follows:
Please test the drive with our Data Lifeguard Diagnostics for Windows program. This file can be downloaded from http://support.wdc.com/download/index.asp?swid=3
and installed into your Windows Operating System. On this software you will find the option to run an extended test. If errors are detected, this software may be able to repair the drive. If no errors are detected, then this drive is functioning correctly. If errors are found and cannot be repair, you can use the software to "Write Zeros" to the drive; this will low-level formats the drive so it can be re-installed correctly.
My reply was:
I performed the “extended test” as you suggested. The first try failed –the process froze up/stopped after about 1 or 2 hours. I shut everything down and tried again. (In the process of getting out of the Data Lifeguard Diagnostics my computer froze up and I had to pull the power cord on My Book to get things working again). Anyway, the second try with the extended test worked okay. The My Book (drive: "I" on my computer) passed the test with no problems found. How can that be when I am having so many problems---and the problems go away whenever I pull the power cord on the My Book drive????
WD reply was:
Based on the information provided I would recommend replacing the drive. You can check the warranty of the drive on our warranty check page available on our website. The link below will direct you to the warranty check page. (OF COURSE I AM OUT OF WARRANTY!!!)
Any one have any other suggestions??? Is it time to get the LARGE hammer??