Posted 20 April 2009 - 02:21 PM
Dear everyone... I'm new to this forum... and to doing this kind of thing... sorry if I seem in a hurry but full time working, single mum... need my computer to keep in touch. I've got Win32/Cryptor on board, AVG sends 5/10 infected files to the vault and can't clear the other 5. Spybot didn't want to work, but changing the .exe file name made it run. It did a full scan and i removed several trojan horses. Malware now doesn't want to work, and changeing the file name doesn't seem to help. I keep on getting error boxes pop up with a "no disc" error with a long number on it that I can't cut and paste, offering for me to cancel, retry or continue, I keep continuing and it goes away. I'm really struggling with the jargon - sorry IQ in the 150's and able to converse in physiology, anatomy, biochemistry, pharmacology, pathology, greek mythology but not IT (!).
Do I need to get the malware to run before I can solve this? What other information do I need to give you and how do I obtain it?. Wish I had the time to get up to speed on this, but already spent all day trying and have so much else to do. Would be very grateful for your help,