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Win32/Cryptor on board

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#1 larak


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Posted 20 April 2009 - 11:42 AM

I can't download MBAM to get rid of my CRYPTOR... i've tried changing the .exe file name, but can't do it... what do I do now???!!! Help

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#2 larak

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Posted 20 April 2009 - 02:21 PM

Dear everyone... I'm new to this forum... and to doing this kind of thing... sorry if I seem in a hurry but full time working, single mum... need my computer to keep in touch. I've got Win32/Cryptor on board, AVG sends 5/10 infected files to the vault and can't clear the other 5. Spybot didn't want to work, but changing the .exe file name made it run. It did a full scan and i removed several trojan horses. Malware now doesn't want to work, and changeing the file name doesn't seem to help. I keep on getting error boxes pop up with a "no disc" error with a long number on it that I can't cut and paste, offering for me to cancel, retry or continue, I keep continuing and it goes away. I'm really struggling with the jargon - sorry IQ in the 150's and able to converse in physiology, anatomy, biochemistry, pharmacology, pathology, greek mythology but not IT (!).

Do I need to get the malware to run before I can solve this? What other information do I need to give you and how do I obtain it?. Wish I had the time to get up to speed on this, but already spent all day trying and have so much else to do. Would be very grateful for your help,

yours strugglingly


#3 boopme


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Posted 20 April 2009 - 03:00 PM

Hello and welcome larak
I am splitting you to your own topic it's always best. It has the title Win32/Cryptor on board

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#4 larak

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Posted 08 May 2009 - 05:06 AM

I'm cured.... thank you

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