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computer is running slow acting strange


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#1 neighbrhoodmom

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Posted 20 April 2009 - 02:18 PM

I have had this computer for a few weeks it was given to me and when I first got it it ran fast but was like sticking on the internet and the computer would sound loud like the fan was running alot and then when it would stick it would get quiet and then when it unstuck the computer would sound normal (louder) again.after a while it started getting slower and then would stick (freeze ) up alot on me and it is getting worse. I had to delete mozzilla because of this being so bad with them. I downloaded iexplorer new version it seemed to help alittle with that but not much. now certain websites won't show that I used to be able to see. and I know that they still exist.someone was trying to help didn't have time so I am asking you for help they did try to get me to do some mbam and that just flashed a black screen and didn't do anything they had me do gmer and that didn't work how they said it would and they weren't sure about that either. so they had me do a combofix but that just flashed a bar that loaded and then did nothing. so now I am asking you to please help me fiquire this all out. I am stupid when it comes to this stuff so please be real indepth or I will not now what to do. If one thing might happen but then agian something else might please tell me or I wont know what to do .sorry . I have intlŪ pentiumŪ 4 cpu 3.00GHz 2.99GHz, 504MB of RAM Microsof Window XP Emedded verison 2002 Service Pack 2 With a external simple drive from simpletech turbo usb 2.0 and an turbo sub 2.0 hub . I don't know what else to tell you I hope everything I told you helps please help me find out if there is truely a virus or something and if not what the problem is.
also I tried to download mbam again and it said eror loading data base. line#0 (0).
thank you so much

Andrea (neighbrhoodmom)

Edited by neighbrhoodmom, 20 April 2009 - 03:30 PM.


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#2 boopme

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Posted 20 April 2009 - 09:22 PM

Hello and welcome Andrea,please start here and let us know how that went.

Slow Computer/browser? Check Here First; It May Not Be Malware

Edited by boopme, 20 April 2009 - 09:23 PM.

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#3 neighbrhoodmom

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Posted 20 April 2009 - 11:59 PM

I tried doing everything and it is not doing better is is getting slower and has more errors like now it has some virus thing fllash on there that never did and now it has error onthes webpage might cause it to work incorrectly. and I even tried the mbma thing it suggested and to reinstall and i did and it is giving me the same error as before. I don't know waht to do can you please help me find out if I have a virus or if there is something else wrong. and what I should do . thank you so much for you time I appreciate it. I just need my computer and don't know what to do. Plus I am nervous to do things without someone directing me . but I still did the ccleaner and everything suggested that I could . nothing has changed for the better.
oh and this registery defender keeps poping up wanting me to do something and I keep x ing is out.
andrea (neighbrhoodmom)

Edited by neighbrhoodmom, 21 April 2009 - 12:01 AM.


#4 boopme

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Posted 21 April 2009 - 01:03 PM

Hello Andrea, can we run MBAM?

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 neighbrhoodmom

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Posted 21 April 2009 - 06:16 PM

I removed the old one already so I did a new download and the same thing is coming up as before it said "eror loading data base. line#0 (0)."

I don't know what to do so please let me know .

Andrea

#6 boopme

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Posted 21 April 2009 - 10:08 PM

Let use SAS in safe mode as only the minimal functions are loaded and there are less things to interfere.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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