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Application popup: spoolsv.exe - Application Error : The instruction at "0x6420125c"

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#1 Bill B.

Bill B.

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Posted 20 April 2009 - 11:30 AM

A user is getting a popup warning upon login (see event log entry below).

This started last friday and another Tech ran chkdsk and the user was able to print a few times before they left at end of day, not able to print today. I ran the chkdsk but no luck.

The print spooler service will not start, when forced the popup shows.

I have removed and replaced spoolsv.exe with no luck.

System info:
Dell Latitude D620
Printers are networked, HP 8150 and Kyocera Mita FS-3830

Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 4/20/2009
Time: 9:02:47 AM
User: N/A
Computer: LCDL620DD*****
Application popup: spoolsv.exe - Application Error : The instruction at "0x6420125c" referenced memory at "0x00000000". The memory could not be "written".

Edited by Bill B., 20 April 2009 - 12:03 PM.

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#2 hamluis



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Posted 24 April 2009 - 04:21 PM

For these like this...a simple Google using the Event ID and Module...produces useful info.

EventID.net is a very useful website for this kind of data.



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