I am directing you to the Comcast help forums, provided for Comcast customers, and are a great resource for vendor specific issues. There are forums for computer issues, email issues, security, internet, cable tv, and CDV.
Many times we, the users there, can provide answers tech support and customer service can't.
Click the link below, you'll be sent to the sign in page. Log in with your Comcast user ID (the part before .net) and your password. You will next see a first time forum users page, asking you to choose a screen name for use in the forums. Once you set that up, you'll be taken to the actual forums. http://forums.comcast.net/comcastsupport/
(Once you get to the forum, save the page to your favorites. If you want to get to it from the Comcast home page, you have to jump through hoops to reach it)
If you use SmartZone to access your mail, and have questions, that is the place to post. SmartZone is a hot topic right now.
In your case, after getting to the main forum page, look toward the top of the page, right next to a big orange button that says GO, click on advanced search.
In the line next to With all the words
type in bandwith limits.
Scroll down, set it to 50 results per page, hit search.
When the search results come up, click on the words Date and Time
to get the results in order from newer to older.
You will know which topics are about the limit. It was a very hot topic for a while. If you have any questions about it, start a new topic in the appropriate forum, which would be 100% Pure Broadband.
If you use Comcast provided McAfee, read the post Comcast McAfee Security Suite Bandwidth Monitor
in the Internet Connection forum.
Edited by Queen-Evie, 20 April 2009 - 12:43 PM.