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I think my computer is infected PLEASE HELP


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#1 Dustyn A

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Posted 19 April 2009 - 11:09 PM

Hi my name is Dustyn. I think my laptop is infected and need some help. This morning (Apr 19) when i started it up there was a new program called Personal Antivirus (PAV) on here that i never downloaded or put on here. It keeps poping up saying my computer is infected with several different trojans and malware. i tried to uninstall this program bucause i already use Avast and everytime i try nothing happens or a window pops up saying that it had a problem and needs to shut down the program but the program never shuts down. Also when i get on the internet everytime a page goes to load it redirects me to a page that says, "Warning! Visiting this site may harm your computer! This web site probably contains malicious software program, which can cause damage to your computer or perform actions without your permission. Your computer may be infected after visiting such web site.We recommend you to install (or activate) antivirus security software.I do realize that visiting this site can cause harm to my computer." When this pops up if i click the back button on my browser it goes back to what i was doing until i try and load another page and it does it again. the pop up saying i have viruses say the following. your system is infected with a version of trojan.win32.Agent.azsy. this malicious program is a trojan. it is a windows PE EXE. once launched, the trojan copies its body to the current users windows startup directory and attemps to steal passwords from Int. it aslo pops up with a few more but it is random and all come from that program a never installed called PAV. Please help if you can.


Thanks,
Dustyn A

Edited by Dustyn A, 19 April 2009 - 11:34 PM.


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#2 boopme

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Posted 19 April 2009 - 11:38 PM

Hello and welcome Dustyn A. I am moving this from XP ti the Am I Infected forum as you havepicked up a rogue Antivirus program. I'll look back tomorrow.

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


Follow with ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Dustyn A

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Posted 20 April 2009 - 02:16 AM

Hey thanks for all the help it seemed to work. the PAV is gone and it isn't blocking me everytime a page loads. here are the logs that you asked for.

Malwarebytes' Anti-Malware 1.36
Database version: 2013
Windows 5.1.2600 Service Pack 3

4/19/2009 11:21:23 PM
mbam-log-2009-04-19 (23-21-23).txt

Scan type: Quick Scan
Objects scanned: 94785
Time elapsed: 8 minute(s), 58 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 1
Registry Keys Infected: 14
Registry Values Infected: 6
Registry Data Items Infected: 3
Folders Infected: 3
Files Infected: 9

Memory Processes Infected:
C:\Program Files\PAV\pav.exe (Rogue.PersonalAntiVirus) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\system32\wincontrol.dll (Rogue.PersonalAntiVirus) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\screensavercontrol.screensaverinstaller (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\screensavercontrol.screensaverinstaller.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2763e333-b168-41a0-a112-d35f96f410c0} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{00a6faf6-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{1E0DE227-5CE4-4ea3-AB0C-8B03E1AA76BC} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4afc04a3-b551-4b68-9beb-8677d90150d9} (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{4afc04a3-b551-4b68-9beb-8677d90150d9} (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4afc04a3-b551-4b68-9beb-8677d90150d9} (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\SpamBlockerUtility (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/x-f3embed (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Extensions\CmdMapping\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Extensions\CmdMapping\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\MenuExt\&Search\ (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media\WMSDK\Sources\f3PopularScreensavers (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\pav (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Dustyn\Application Data\FunWebProducts (Adware.MyWay) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dustyn\Application Data\FunWebProducts\Data (Adware.MyWay) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dustyn\Application Data\FunWebProducts\Data\Dustyn (Adware.MyWay) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\wincontrol.dll (Rogue.PersonalAntiVirus) -> Delete on reboot.
C:\Documents and Settings\Dustyn\Application Data\FunWebProducts\Data\Dustyn\avatar.dat (Adware.MyWay) -> Quarantined and deleted successfully.
C:\Documents and Settings\Brandy\Application Data\Microsoft\Internet Explorer\Quick Launch\A360.lnk (Rogue.Antivirus360) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sex1.ico.tmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sex2.ico.tmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dustyn\Local Settings\Temp\60325cahp25ca0.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wscmp.dll.tmp (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dustyn\Application Data\~tmp.html (Malware.Trace) -> Quarantined and deleted successfully.
C:\Program Files\PAV\pav.exe (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/20/2009 at 01:05 AM

Application Version : 4.26.1000

Core Rules Database Version : 3853
Trace Rules Database Version: 1805

Scan type : Complete Scan
Total Scan Time : 01:11:00

Memory items scanned : 229
Memory threats detected : 0
Registry items scanned : 5729
Registry threats detected : 27
File items scanned : 72296
File threats detected : 0

Adware.MyWebSearch/FunWebProducts
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\SOFTWARE\FunWebProducts

Rogue.Component/Trace
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#Aff
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#AdvancedScanType
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#FirstRunUrl
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#AfterRegisterUrl
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#LabelUrl
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#TermsUrl
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#HelpURL
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#BillingURL
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#BillingUrlApproved
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#TransactionKey
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#BillingRegURL
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#BillingURL2
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#BillingUrlApproved2
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#LastRun
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#SecurityVector
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#Scans
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#LastScan
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#Transaction
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#LastUpdate
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#AdvancedScan
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#AdvancedScanEx
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#RegEmail
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#RegCode
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623\Options#SecurityOptions
HKU\S-1-5-21-2353803280-4283719766-4289639439-1005\Software\85507459139623557708857261194623

#4 boopme

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Posted 20 April 2009 - 01:39 PM

Ok,this looks real god let's be sure none of that My way is lingering
Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Dustyn A

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Posted 20 April 2009 - 09:54 PM

ok i ran it again and it came up with no malicious items detected. When we are all done should i remove all the programs that you had me install?? also do you think avast is a decent antivirus prtoection to run?? here is the MBAM log,

Malwarebytes' Anti-Malware 1.36
Database version: 2017
Windows 5.1.2600 Service Pack 3

4/20/2009 8:53:21 PM
mbam-log-2009-04-20 (20-53-21).txt

Scan type: Quick Scan
Objects scanned: 93570
Time elapsed: 8 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by Dustyn A, 20 April 2009 - 10:03 PM.


#6 boopme

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Posted 20 April 2009 - 10:44 PM

Hello, this is a clean machine now, good work. Avast is good. Keep it updated. No you should keep these. They are an excellent compliment to your AV, Update and scan with wll weekly. ATF can be run bi monthly when you check for disk defragging.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Dustyn A

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Posted 21 April 2009 - 11:45 PM

thanks for all the help again

#8 theunbubba

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Posted 22 April 2009 - 12:24 AM

I got an email back from my cousin who I helped get the Pav to stop blocking his internet traffic. He wrote an email to the people that wrote this "antivirus" program. they wrote back:
----------------------------------
Dear customer,


Thank you for contacting Customer Support Center.
Please follow my instructions to uninstall Personal Antivirus

1.Open My computer, choose Disk C;
2.Find the folder Program Files\Common Files\Uninstal\PAV\Uninstall.exe;
3.Run the file Uninstall.exe

After that our product will be removed.
Feel free to contact us if you need any help

support@softsupportmail.com

-----------------------------------
I don't know if this actually works.(we already cured his) Maybe somebody will volunteer to try it. It could be that they leave this way out to keep from being taken to court.
Could it really be this simple?

By the way. That came from :
securityhelpcenter.com
78.47.91.153

Edited by theunbubba, 22 April 2009 - 12:34 AM.


#9 everybodys_it_guy

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Posted 23 April 2009 - 02:40 PM

Boopme - Thank you for this post! It was very helpful and effective! :thumbsup:




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