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Help, I'm infected with Trojan.BHO & Rootkit.Agent


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3 replies to this topic

#1 CrisisBill

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Posted 19 April 2009 - 08:05 PM

Well I seem to be infected with the following:
Trojan.BHO.H
Rootkit.Agent
Trojan.Agent
Trojan.Pakes
I have run CC Cleaner, Super Antispyware and Malware Bytes
Malware finds them and indicates that they will be removed after rebooting, they do not go away; I still have the same 9 items.
What can I do next.
Thanks

I will post my Malware log upon request.
"If You Fail To Prepare, Prepare To Fail"

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#2 extremeboy

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Posted 19 April 2009 - 08:31 PM

Hello.

You have a rootkit involved here. They are very nasty.

Posted ImageRootkit Threat

Unfortunatly One or more of the identified infections is a Rootkit/backdoor trojan.

IMPORTANT NOTE: Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Tell me what you want to do.

With Regards,
Extremeboy
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#3 CrisisBill

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Posted 19 April 2009 - 08:57 PM

I just sent an email to my Techie Friend, I'll see if he wants to format the machine for me. I don't want to dive into water so far over my head.
Thanks for the quick response, I'll use my laptop to change passwords, shop online and banking untill the desktop is fixed.
I was hoping there was a quick fix or tool to resolve this, but you are the expert and I will heed your advice.
Thanks, Bill
"If You Fail To Prepare, Prepare To Fail"

#4 extremeboy

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Posted 20 April 2009 - 03:51 PM

Hello.

Okay, we'll see what he wants to do.

I was hoping there was a quick fix or tool to resolve this, but you are the expert and I will heed your advice.

Fixing infections like this takes more than just one step or just a tool. May require more tools and several steps since there may be more things. Rootkits/backdoors sometimes hide other rootkits and possibly more so it may be difficult to remove, but we can still clean it off, but the computer may not be trustworthy anymore.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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