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XP Antispyware 2009 or some other malware?/ Moved

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#1 linda502


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Posted 19 April 2009 - 05:18 PM

I've done a lot of reading and haven't found anything that matches all my symptoms or fixes my problem.
My husband's laptop popped up "XP Antispyware 2009", I'm fairly certain that's the exact name. It instantly started racing like it was scanning and alert boxes started popping up. He freaked and asked if it was something new I put on his puter, I said no, kill it. Immediately turned off puter. Used CC to uninstall. Ran antivirus programs etc.

Here's what we have now:

XP Home Edition V2002
Bitdefender 2008
Advanced System Care Free

IE keeps opening (http://browser-security.microsoft.com/blocked.php?r=33.2) but dose not display a webpage.
Warning pop ups "IE encountered a problem and needs to close" (when IE isn't open)
Can NOT connect to internet to download any 'fixes'
Have disabled internet for security reasons
Can NOT install malwarebytes or superantispyware from removable media, even in safemode
Can NOT run system restore (opens but won't actually execute)
I HAVE been able to install HijackThis
I Have been able to install Dr.Web which deleted PopcapLoader (?)
Task Manager DOES work (I noticed posts with similar problems that noted theirs did not work)

There was an XP-vista.com site referenced in another post about removal instructions - I did NOT find any of the files that were listed.

So... how do I figure out what the culprit is and hopefully get rid of it?


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#2 linda502

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Posted 19 April 2009 - 05:22 PM

Well I see I've posted this in the wrong place. I'm on a small, secondhand, backup laptop and simply didn't scroll far enough down to find the right section - SO Sorry!! - Could someone please move this post?


Edited by linda502, 20 April 2009 - 10:55 AM.

#3 Orange Blossom

Orange Blossom

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Posted 21 April 2009 - 12:22 AM

Hello linda502

I'll move this to the Am I Infected forum for you.

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/221002/infected-sysguardexe-antispyware-2009/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted


2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

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