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Google Redirects & Unable To Open Virus/Trojan/Spyware/Malware Removal Softwares


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3 replies to this topic

#1 Suu

Suu

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Posted 18 April 2009 - 08:54 PM

My Google searches keep redirecting to unrelated sites.
I have tried to open Spybot & Malwarebytes, but nothing opens.
Please can someone help me with this


DDS (Ver_09-03-16.01) - NTFSx86
Run by User at 2:41:35.03 on 19/04/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.767.382 [GMT 1:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\system32\ctfmon.exe
svchost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\PROGRA~1\McAfee\MSC\mcregist.exe
C:\WINDOWS\system32\taskmgr.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\User\Desktop\dds.scr

============== Pseudo HJT Report ===============

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {377c180e-6f0e-4d4c-980f-f45bd3d40cf4} - c:\progra~1\mcafee\msk\mcapbho.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [SoundFusion] RunDll32 hercplgs.cpl,BootEntryPoint
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1239488658830
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} - hxxp://driveragent.com/files/driveragent.cab
TCP: NameServer = 85.255.112.25,85.255.112.165
TCP: {7A926381-5A1F-40FD-A936-877F7C0CABE3} = 192.168.1.254
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\user\applic~1\mozilla\firefox\profiles\zc2vca63.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-4-15 201320]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-4-15 359248]
R2 McShield;McAfee Real-time Scanner;c:\program files\mcafee\virusscan\Mcshield.exe [2009-4-15 144704]
R3 hercspud;Hercules WDM Audio Driver;c:\windows\system32\drivers\hercspud.sys [2009-4-14 135936]
R3 hercwdm;Hercules WDM Interface Driver;c:\windows\system32\drivers\hercwdm.sys [2009-4-14 466688]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-4-15 695624]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-4-15 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-4-15 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-4-15 40488]
S3 ADM8511;ADMtek ADM8511/AN986 USB To Fast Ethernet Converter;c:\windows\system32\drivers\ADM8511.SYS [2009-4-11 20160]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-4-15 33832]

=============== Created Last 30 ================

2009-04-16 11:33 17,144 a------- c:\windows\system32\drivers\mbam.sys
2009-04-16 11:33 38,472 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-16 11:33 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-04-16 11:33 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-04-16 11:31 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-04-16 11:31 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-04-16 01:56 <DIR> --d----- c:\program files\CCleaner
2009-04-15 20:58 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-04-15 20:57 401,408 a------- c:\windows\system32\SET103.tmp
2009-04-15 20:54 406 a------- c:\windows\system32\ioloBootDefrag.cfg
2009-04-15 19:47 74,703 a------- c:\windows\system32\mfc45.dll
2009-04-15 19:44 <DIR> --d----- c:\docume~1\user\applic~1\iolo
2009-04-15 19:44 <DIR> --d----- c:\docume~1\alluse~1\applic~1\iolo
2009-04-15 19:21 150,016 a------- c:\windows\system32\Unzip32.dll
2009-04-15 19:21 141,312 a------- c:\windows\system32\zip32.dll
2009-04-15 19:12 129,024 a------- c:\windows\system32\ZipDll.dll
2009-04-15 19:12 115,712 a------- c:\windows\system32\UnzDll.dll
2009-04-15 19:12 297,472 a------- c:\windows\uninst.exe
2009-04-15 19:12 <DIR> --d----- c:\documents and settings\user\WINDOWS
2009-04-15 16:12 <DIR> --d----- c:\program files\PowerQuest
2009-04-15 16:09 43,904 ac------ c:\windows\system32\dllcache\sbp2port.sys
2009-04-15 16:09 43,904 a------- c:\windows\system32\drivers\sbp2port.sys
2009-04-15 14:29 <DIR> --d----- c:\program files\DAMN NFO Viewer
2009-04-15 14:26 3,349 a------- c:\windows\system32\Config.MPF
2009-04-15 14:23 143,360 a------- c:\windows\system32\dunzip32.dll
2009-04-15 14:21 33,832 a------- c:\windows\system32\drivers\mferkdk.sys
2009-04-15 14:21 40,488 a------- c:\windows\system32\drivers\mfesmfk.sys
2009-04-15 14:21 35,240 a------- c:\windows\system32\drivers\mfebopk.sys
2009-04-15 14:21 201,320 a------- c:\windows\system32\drivers\mfehidk.sys
2009-04-15 14:21 79,304 a------- c:\windows\system32\drivers\mfeavfk.sys
2009-04-15 14:21 113,952 a------- c:\windows\system32\drivers\Mpfp.sys
2009-04-15 14:20 <DIR> --d----- c:\program files\McAfee.com
2009-04-15 14:20 <DIR> --d----- c:\program files\common files\McAfee
2009-04-15 14:20 <DIR> --d----- c:\program files\McAfee
2009-04-15 01:18 168,448 a------- c:\windows\system32\unrar.dll
2009-04-15 01:18 60,273 a------- c:\windows\system32\pthreadGC2.dll
2009-04-15 01:18 <DIR> --d----- c:\program files\K-Lite Codec Pack
2009-04-15 00:47 <DIR> --d----- c:\program files\common files\NSV
2009-04-15 00:36 <DIR> --d----- c:\program files\DivX
2009-04-15 00:36 <DIR> --d----- c:\program files\common files\DivX Shared
2009-04-14 20:15 <DIR> --d----- c:\program files\VideoLAN
2009-04-14 19:52 6,272 ac------ c:\windows\system32\dllcache\splitter.sys
2009-04-14 19:52 6,272 a------- c:\windows\system32\drivers\splitter.sys
2009-04-14 19:52 83,072 ac------ c:\windows\system32\dllcache\wdmaud.sys
2009-04-14 19:52 83,072 a------- c:\windows\system32\drivers\wdmaud.sys
2009-04-14 19:46 146,048 ac------ c:\windows\system32\dllcache\portcls.sys
2009-04-14 19:46 4,096 ac------ c:\windows\system32\dllcache\ksuser.dll
2009-04-14 19:46 146,048 a------- c:\windows\system32\drivers\portcls.sys
2009-04-14 19:46 4,096 a------- c:\windows\system32\ksuser.dll
2009-04-14 19:46 60,160 ac------ c:\windows\system32\dllcache\drmk.sys
2009-04-14 19:46 60,160 a------- c:\windows\system32\drivers\drmk.sys
2009-04-14 19:46 129,536 ac------ c:\windows\system32\dllcache\ksproxy.ax
2009-04-14 19:46 129,536 a------- c:\windows\system32\ksproxy.ax
2009-04-14 19:45 <DIR> --d----- c:\windows\cwcdata
2009-04-14 19:44 <DIR> --d----- c:\program files\Hercules
2009-04-14 16:57 23,600 a------- c:\windows\system32\drivers\TVICHW32.SYS
2009-04-14 16:46 <DIR> --dsh--- C:\found.000
2009-04-12 20:20 26,368 ac------ c:\windows\system32\dllcache\usbstor.sys
2009-04-12 20:18 268,648 a------- c:\windows\system32\mucltui.dll
2009-04-12 20:18 208,744 a------- c:\windows\system32\muweb.dll
2009-04-12 20:18 27,496 a------- c:\windows\system32\mucltui.dll.mui
2009-04-12 20:14 32,592 a------- c:\windows\system32\msonpmon.dll
2009-04-12 20:08 25 a------- c:\windows\cdplayer.ini
2009-04-12 20:05 <DIR> --d----- c:\program files\common files\Real
2009-04-12 20:02 <DIR> --d----- c:\documents and settings\user\Tracing
2009-04-12 19:54 <DIR> --d----- c:\program files\common files\Windows Live
2009-04-12 01:08 <DIR> --d----- c:\windows\SHELLNEW
2009-04-11 23:52 6,066,176 -c------ c:\windows\system32\dllcache\ieframe.dll
2009-04-11 23:52 2,455,488 -c------ c:\windows\system32\dllcache\ieapfltr.dat
2009-04-11 23:52 991,232 -c------ c:\windows\system32\dllcache\ieframe.dll.mui
2009-04-11 23:52 459,264 -c------ c:\windows\system32\dllcache\msfeeds.dll
2009-04-11 23:52 383,488 -c------ c:\windows\system32\dllcache\ieapfltr.dll
2009-04-11 23:52 268,288 -c------ c:\windows\system32\dllcache\iertutil.dll
2009-04-11 23:52 63,488 -c------ c:\windows\system32\dllcache\icardie.dll
2009-04-11 23:52 52,224 -c------ c:\windows\system32\dllcache\msfeedsbs.dll
2009-04-11 23:52 13,824 -c------ c:\windows\system32\dllcache\ieudinit.exe
2009-04-11 23:44 <DIR> --d----- c:\program files\Windows Media Connect 2
2009-04-11 23:43 <DIR> --d----- c:\windows\system32\LogFiles
2009-04-11 23:43 <DIR> --d----- c:\windows\system32\ReinstallBackups
2009-04-11 23:38 455,296 -c------ c:\windows\system32\dllcache\mrxsmb.sys
2009-04-11 23:37 2,145,280 -c------ c:\windows\system32\dllcache\ntkrnlmp.exe
2009-04-11 23:37 2,189,056 -c------ c:\windows\system32\dllcache\ntoskrnl.exe
2009-04-11 23:37 2,023,936 -c------ c:\windows\system32\dllcache\ntkrpamp.exe
2009-04-11 23:37 2,066,048 -c------ c:\windows\system32\dllcache\ntkrnlpa.exe
2009-04-11 23:36 272,128 -c------ c:\windows\system32\dllcache\bthport.sys
2009-04-11 23:36 272,128 -------- c:\windows\system32\drivers\bthport.sys
2009-04-11 23:28 26,488 a------- c:\windows\system32\spupdsvc.exe
2009-04-11 23:28 <DIR> --d----- c:\windows\system32\PreInstall
2009-04-11 23:28 <DIR> --d-h--- c:\windows\$hf_mig$
2009-04-11 23:26 31,768 a------- c:\windows\system32\wucltui.dll.mui
2009-04-11 23:26 23,576 a------- c:\windows\system32\wuaucpl.cpl.mui
2009-04-11 23:26 23,576 a------- c:\windows\system32\wuapi.dll.mui
2009-04-11 23:26 18,456 a------- c:\windows\system32\wuaueng.dll.mui
2009-04-11 23:26 <DIR> --d----- c:\windows\system32\SoftwareDistribution
2009-04-11 23:24 <DIR> --dsh--- c:\documents and settings\user\UserData
2009-04-11 23:21 20,160 ac------ c:\windows\system32\dllcache\adm8511.sys
2009-04-11 23:21 20,160 a------- c:\windows\system32\drivers\ADM8511.SYS
2009-04-11 22:29 <DIR> --d----- c:\documents and settings\User
2009-04-11 22:01 5,208 a------- c:\windows\system32\pid.PNF
2009-04-11 21:59 3,072 a------- c:\windows\system32\drivers\audstub.sys
2009-04-11 21:58 6,400 a------- c:\windows\system32\drivers\enum1394.sys
2009-04-11 21:58 57,600 a------- c:\windows\system32\drivers\redbook.sys
2009-04-11 21:58 1,897,408 a------- c:\windows\system32\drivers\nv4_mini.sys
2009-04-11 21:58 4,274,816 a------- c:\windows\system32\nv4_disp.dll
2009-04-11 21:57 10,624 ac------ c:\windows\system32\dllcache\gameenum.sys
2009-04-11 21:57 10,624 a------- c:\windows\system32\drivers\gameenum.sys
2009-04-11 21:57 42,368 a------- c:\windows\system32\drivers\AGP440.SYS
2009-04-11 21:57 74,240 a------- c:\windows\system32\usbui.dll
2009-04-11 21:56 <DIR> --d----- c:\program files\common files\ODBC
2009-04-11 21:56 <DIR> --d----- c:\program files\common files\SpeechEngines
2009-04-11 21:56 <DIR> --d--r-- c:\documents and settings\all users\Documents
2009-04-11 21:54 14,573 a----r-- c:\windows\SET25.tmp
2009-04-11 21:53 <DIR> --d----- C:\Documents and Settings
2009-04-11 21:52 261 a------- c:\windows\system32\$winnt$.inf
2009-04-11 21:09 <DIR> --dsh--- c:\documents and settings\all users\DRM
2009-04-11 21:08 <DIR> --d-h--- c:\program files\WindowsUpdate
2009-04-11 21:08 <DIR> --d----- c:\program files\common files\MSSoap
2009-04-11 21:06 <DIR> --d----- c:\program files\Messenger
2009-04-11 21:05 <DIR> --d----- c:\program files\MSN Gaming Zone
2009-04-11 21:05 <DIR> --d----- c:\program files\Windows NT

==================== Find3M ====================

2009-04-11 21:39 76,487 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-04-11 21:07 21,640 a------- c:\windows\system32\emptyregdb.dat
2009-03-06 15:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-03 01:18 826,368 a------- c:\windows\system32\wininet.dll
2009-03-03 01:18 826,368 a------- c:\windows\system32\SET15E.tmp
2009-02-24 20:35 120,056 -------- c:\windows\system32\pxcpyi64.exe
2009-02-24 20:35 118,520 -------- c:\windows\system32\pxinsi64.exe
2009-02-24 20:35 9,464 -------- c:\windows\system32\drivers\cdralw2k.sys
2009-02-24 20:35 9,336 -------- c:\windows\system32\drivers\cdr4_xp.sys
2009-02-24 20:34 90,112 a------- c:\windows\system32\dpl100.dll
2009-02-24 20:34 823,296 a------- c:\windows\system32\divx_xx0c.dll
2009-02-24 20:34 823,296 a------- c:\windows\system32\divx_xx07.dll
2009-02-24 20:34 815,104 a------- c:\windows\system32\divx_xx0a.dll
2009-02-24 20:34 802,816 a------- c:\windows\system32\divx_xx11.dll
2009-02-24 20:34 684,032 a------- c:\windows\system32\DivX.dll
2009-02-09 13:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 13:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 13:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 13:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 12:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-07 19:02 2,066,048 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 12:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 12:08 2,189,056 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 11:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-03 20:59 56,832 a------- c:\windows\system32\SET1E0.tmp
2009-02-03 20:59 56,832 a------- c:\windows\system32\secur32.dll

============= FINISH: 2:42:24.03 ===============

Edited by Suu, 19 April 2009 - 08:10 AM.


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#2 extremeboy

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Posted 03 May 2009 - 12:52 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
If you still require assistance post a new set of DDS Logs and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log please refer to this page and in step #6 there is instructions on downloading and running DDS. IF you have any problems just let me know in your next reply or simply post a Hijackthis log.

Thanks again and we apologzie for the delay.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 extremeboy

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Posted 07 May 2009 - 03:23 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy
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#4 extremeboy

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Posted 09 May 2009 - 02:40 PM

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy
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If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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