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Boot Up Problems

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#1 PaCarlton


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Posted 18 April 2009 - 07:11 PM

Request for help

I'm running a Compaq laptop. Operating sysyem is XP Pro with all updates. When I switch on the machine and enter a password as soon as the user account screen appears it entera that account showing desktop but does not load up properly so that the hourglass remains. If I leave it for a while on the user screen before trying to enter the password the user account will not work. It behaves as though it is greyed out. The laptop will start up in safe mode.

BTW, the computer has AVH antivirus (replacing Trend) and has Advanced SystemCare Pro (IOBIT) running automatically.

What should I do?

Edited by PaCarlton, 18 April 2009 - 07:12 PM.

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#2 Budapest


    Bleepin' Cynic

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Posted 20 April 2009 - 10:22 PM

Boot into Safe Mode. Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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