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How to remove 'Troj/Rustok-N' ?


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26 replies to this topic

#1 Pcfan

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Posted 18 April 2009 - 04:50 PM

I need help with this. The day before yesterday I let my google task bar update and my windows media center update. I didnt use my pc yesterday but today I want to check if there is a update for windows and it takes me to google.com and I want to know how I got it.

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#2 rigel

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Posted 18 April 2009 - 05:06 PM

Hi and welcome to BleepingComputer :thumbsup:

Let's start with a malwarebytes scan.

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Pcfan

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Posted 18 April 2009 - 05:11 PM

It doesnt let me go tot he links it says 404 Not Found
/mbam-setup.exe was not found on this server.

#4 rigel

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Posted 18 April 2009 - 05:13 PM

What operating system are you using? What Antivirus program?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Pcfan

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Posted 18 April 2009 - 05:15 PM

Im using Vista and Mcafee antivirus

#6 Pcfan

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Posted 18 April 2009 - 05:39 PM

I need help

#7 rigel

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Posted 18 April 2009 - 07:48 PM

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 Pcfan

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Posted 18 April 2009 - 08:46 PM

I dowload it pressed 1, then do I restart my computer?

#9 Pcfan

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Posted 18 April 2009 - 09:17 PM

It didnt show any file, is it the IP address infected

#10 rigel

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Posted 18 April 2009 - 09:45 PM

Please post the log for review. Thanks! :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 Pcfan

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Posted 18 April 2009 - 09:57 PM

It doesnt show nothng I press 1 and then enter then it goes away no file appears

#12 Pcfan

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Posted 19 April 2009 - 05:03 PM

How do I delete this file from my pc

#13 rigel

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Posted 19 April 2009 - 05:24 PM

All you have to do is delete the folder that is created running the install program.

Let's transfer you over to the HJT forum. The have More advanced tools to help clean.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 Pcfan

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Posted 19 April 2009 - 06:06 PM

I just want to delete the file that you told me to install

#15 rigel

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Posted 19 April 2009 - 07:47 PM

That depends on where you downloaded the file. If you don't know where that is, you can search for the file: SmitfraudFix.exe

Edit: changed case of one of the file characters

Edited by rigel, 19 April 2009 - 07:48 PM.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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