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Problems removing Trojan-gen (other)


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7 replies to this topic

#1 ssouthall6

ssouthall6

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  • Local time:12:04 AM

Posted 19 June 2005 - 04:11 PM

Hi,

My operating system is XP and I have a router firewall and use Spybot S&D and CA PestPatrol for removing and protection against spyware. I also use Avast and run Avast on-access scanner.

I recently came across a file which Avast warned me contained the following:

WIN32: TROJAN-GEN (other) in 2 locations and
WIN32: TROJAN-GEN (UPX!)

When I tried deleting via Avast I was presented with the message:

INVALID ACCESS TO MEMORY LOCATION

I have tried a real-time and boot-time scan and MOVING, MOVING TO CHEST AND DELETING with no success.

I also had a copy of NOD32 which I ran to see if it could deal with it. The first time I ran it it knew it was there, but since it does not seem to recognise it.

I ran hijack this to achieve the following log:

Logfile of HijackThis v1.99.1
Scan saved at 23:03:38, on 18/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\UAService7.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NVATray.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 5.exe
C:\Program Files\Common Files\Nokia\Services\ServiceLayer.exe
C:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
C:\PROGRA~1\MediaKey\MediaKey.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Eset\nod32kui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Opera\opera.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\SHAUNS~1\LOCALS~1\Temp\Rar$EX00.640\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: HyperSearchHook - {FA43DFAE-F685-4247-8FAB-57B290BD2ABC} - C:\Program Files\Common Files\Hyperbar\HyperbarSS3.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NVIDIA nForce APU1 Utilities] NVATray.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 5.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [ServiceLayer] C:\Program Files\Common Files\Nokia\Services\ServiceLayer.exe
O4 - HKLM\..\Run: [Nokia Tray Application] C:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
O4 - HKLM\..\Run: [MediaKey] C:\PROGRA~1\MediaKey\MediaKey.EXE
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MyWay\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [kevhauhf] C:\WINDOWS\System32\drzwxbwk.exe
O4 - HKLM\..\Run: [Ad-watch] C:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) - https://moneymanager.egg.com/Pinsaf...unttracking.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/m...pdownloader.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Unknown owner - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe

Can anyone help?

Thanks

Shaun

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#2 OldTimer

OldTimer

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Posted 20 June 2005 - 01:33 PM

Hello ssouthall6 and welcome to the BC forums. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download CCleaner and install it but do not run it yet.

Important
Your copy of HijackThis needs to be in a folder of it's own. If it is run from Temporary folders the backups and HijackThis itself could be accidentally deleted if the Temporary folders are cleaned. If it is run from the desktop then the backup files and folders can clutter up the desktop and be accidentally deleted. If it is run from inside a compressed file then the backups are not created at all.
  • Please open My Computer
  • Double-click on Local Disk (C:)
  • Click on the File menu, point to New and then click on Folder. Name the folder 'HijackThis' or 'HJT'.
  • Unzip to or copy and paste HijackThis.exe to the new folder (do not run HijackThis directly out of the sfx or compressed file).
Launch Notepad, and copy/paste the text in the quotebox below into the new document. Save it to your desktop as regfix.reg :

REGEDIT4

[-HKEY_CLASSES_ROOT\AppID\Hyperbar.DLL]
[-HKEY_CLASSES_ROOT\AppID\HyperbarSS1.DLL]
[-HKEY_CLASSES_ROOT\AppID\HyperbarSS2.DLL]
[-HKEY_CLASSES_ROOT\AppID\HyperbarSS3.DLL]
[-HKEY_CLASSES_ROOT\AppID\HyperbarAdv.DLL]
[-HKEY_CLASSES_ROOT\AppID\{047E7D40-FD9B-483A-934B-361C2A581506}]
[-HKEY_CLASSES_ROOT\AppID\{191F8DE5-0703-4A2A-A5B1-71C84CE51864}]
[-HKEY_CLASSES_ROOT\AppID\{AE6286A9-0D91-4A45-A1F2-73EE5CAFCDC9}]
[-HKEY_CLASSES_ROOT\AppID\{C4AC1481-6C39-433E-BD39-2A05FBF45BA7}]
[-HKEY_CLASSES_ROOT\CLSID\{03BB57D6-9C96-4B55-9BBF-54060A7CB0EC}]
[-HKEY_CLASSES_ROOT\CLSID\{1BC1FC4B-B0D2-4D8D-9307-2E40E2A8C257}]
[-HKEY_CLASSES_ROOT\CLSID\{1EDF3CEE-B9DA-4508-B900-44EB34191465}]
[-HKEY_CLASSES_ROOT\CLSID\{2925BAA3-CC06-4808-A308-32D5AFB0DDFE}]
[-HKEY_CLASSES_ROOT\CLSID\{2B89BA5F-362D-448E-AC71-CCE59C8F840E}]
[-HKEY_CLASSES_ROOT\CLSID\{2F6F5329-6B57-4D2D-B6AB-662793AEB986}]
[-HKEY_CLASSES_ROOT\CLSID\{39CDE95F-7466-463A-81DE-CA0CDD7F6687}]
[-HKEY_CLASSES_ROOT\CLSID\{414162F2-8BEE-44BD-A79F-A5121B3C911F}]
[-HKEY_CLASSES_ROOT\CLSID\{52612A25-88CA-42C8-8337-B9E555BAD6D4}]
[-HKEY_CLASSES_ROOT\CLSID\{60549BE9-A4A5-4a40-94EC-C19EAC88AD99}]
[-HKEY_CLASSES_ROOT\CLSID\{60BF88CD-D2C0-49C1-A260-408545E11FD5}]
[-HKEY_CLASSES_ROOT\CLSID\{6D4C2692-B5CE-4159-9A91-C76AFE24DA70}]
[-HKEY_CLASSES_ROOT\CLSID\{90B3F2FC-413E-4B1A-AD4B-E9130B9A54FD}]
[-HKEY_CLASSES_ROOT\CLSID\{948C9FD5-B95A-41D6-B753-EFA9CFB1912E}]
[-HKEY_CLASSES_ROOT\CLSID\{B91EF050-6DE4-4CD9-8789-93084E6D98F0}
[-HKEY_CLASSES_ROOT\CLSID\{C851F631-0D35-4238-9EA7-D48B6DADAB14}]
[-HKEY_CLASSES_ROOT\CLSID\{D361E196-6667-49D0-A34B-779519463540}]
[-HKEY_CLASSES_ROOT\CLSID\{D41802BC-9085-4AB7-90F6-084C1DE1A944}]
[-HKEY_CLASSES_ROOT\CLSID\{D5C414B7-3ECB-4F31-8668-4DEE30E1D363}]
[-HKEY_CLASSES_ROOT\CLSID\{D7A75BAF-8A04-4e33-9FDA-7D91672CFF74}]
[-HKEY_CLASSES_ROOT\CLSID\{DB3F4F59-4819-41C8-8AFC-921D58DF2787}]
[-HKEY_CLASSES_ROOT\CLSID\{E032016B-D840-4B66-B6A5-25B42BBB8B33}]
[-HKEY_CLASSES_ROOT\CLSID\{E1B3CC06-67CB-40A6-B2F5-CD529255DB9F}]
[-HKEY_CLASSES_ROOT\CLSID\{E895F3C1-632E-4AFF-8DED-3FFCB2A3D096}]
[-HKEY_CLASSES_ROOT\CLSID\{F21C02EF-C46F-4FBD-A100-8A22104700ED}]
[-HKEY_CLASSES_ROOT\CLSID\{F410FF2F-C7CD-490C-990D-F40027FDA104}]
[-HKEY_CLASSES_ROOT\CLSID\{F4297A06-1332-4ED0-B176-0CE3D9BC6AE6}]
[-HKEY_CLASSES_ROOT\CLSID\{F6886667-986D-4F60-AA0B-9AA54A2D3C26}]
[-HKEY_CLASSES_ROOT\CLSID\{FB3A747D-A8BA-45FB-8196-1D442668796C}]
[-HKEY_CLASSES_ROOT\CLSID\{FC4D3457-9125-4EA1-9525-E48B1B5E69CE}]
[-HKEY_CLASSES_ROOT\Installer\Features\BCB587F252B231D418CDE97CFE7DD207]
[-HKEY_CLASSES_ROOT\Installer\Products\BCB587F252B231D418CDE97CFE7DD207]
[-HKEY_CLASSES_ROOT\Installer\UpgradeCodes\E7A3130764622F042A1F33B474430850]
[-HKEY_CLASSES_ROOT\Interface\{05C3780D-3A0C-485A-B3CF-3AF35061C8C1}]
[-HKEY_CLASSES_ROOT\Interface\{0CBEE0CC-8F2C-47EF-99A3-ED603EB17E7F}]
[-HKEY_CLASSES_ROOT\Interface\{0E3450CD-9281-48FB-9CBF-AF9ADCDDC472}]
[-HKEY_CLASSES_ROOT\Interface\{10FB9211-83C0-49B3-A780-4B6FBBADE434}]
[-HKEY_CLASSES_ROOT\Interface\{12D0B72F-E3E1-4031-8C7E-0AE5DD2BF85A}]
[-HKEY_CLASSES_ROOT\Interface\{2C1B2722-1D57-448D-BB11-D3BF81AFB3B5}]
[-HKEY_CLASSES_ROOT\Interface\{465F46B0-B181-49CB-AD28-B764CD24DCA1}
[-HKEY_CLASSES_ROOT\Interface\{4682934D-BFCE-4647-9E61-3D95BD163B6C}]
[-HKEY_CLASSES_ROOT\Interface\{4978EC50-10E6-4733-BEC0-01C06EB24513}]
[-HKEY_CLASSES_ROOT\Interface\{516EF947-2FF0-4D22-BA46-B08CEB7B3EDF}]
[-HKEY_CLASSES_ROOT\Interface\{572A7CAA-2D6B-4461-B471-D47E4CDD37F2}]
[-HKEY_CLASSES_ROOT\Interface\{5C1DDAAC-B007-40E4-9854-322492AD2B58}]
[-HKEY_CLASSES_ROOT\Interface\{65237135-B929-444F-8034-4AF7E7C1D360}]
[-HKEY_CLASSES_ROOT\Interface\{6E73FDAB-E391-48AF-8646-84921587858A}]
[-HKEY_CLASSES_ROOT\Interface\{723F03AB-3016-4AED-B5AE-280F3FBF2A47}]
[-HKEY_CLASSES_ROOT\Interface\{7E10CC6D-FCE6-49BC-A4CB-5B9B2E3E83D0}]
[-HKEY_CLASSES_ROOT\Interface\{80BE027B-759A-4938-9B1E-E6988654DAC4}]
[-HKEY_CLASSES_ROOT\Interface\{82155488-DC96-4F98-81C0-884EB720081A}]
[-HKEY_CLASSES_ROOT\Interface\{88D43288-6FEF-4202-8D87-BD992D1F602F}]
[-HKEY_CLASSES_ROOT\Interface\{89ABAF9E-2C51-47A3-93D3-D563EAF847B0}]
[-HKEY_CLASSES_ROOT\Interface\{9C3ABDA0-EB06-41E7-A426-5836D30485CB}]
[-HKEY_CLASSES_ROOT\Interface\{9E37CB08-105A-4B32-A0DE-05FE4F66322E}]
[-HKEY_CLASSES_ROOT\Interface\{A702688F-E3E0-406A-BB3E-ED2CA4F7F563}]
[-HKEY_CLASSES_ROOT\Interface\{C1419F7E-F0B8-4781-9D62-F307FC010ED6}]
[-HKEY_CLASSES_ROOT\Interface\{D639D99D-2377-46B5-81A5-BD91B61C61B0}]
[-HKEY_CLASSES_ROOT\Interface\{D9A25182-7A92-4511-8981-F4414744DA94}]
[-HKEY_CLASSES_ROOT\Interface\{E299BC64-1C1B-4F91-B3F4-1B8537BF5ECD}]
[-HKEY_CLASSES_ROOT\Interface\{F3AEEE73-9116-48ED-8212-5E49EABE0050}]
[-HKEY_CLASSES_ROOT\Interface\{F4982E3C-93D2-4DFB-85F2-20DB0C91A6B9}]
[-HKEY_CLASSES_ROOT\Interface\{F8C39983-CEFC-4BD4-BD29-659E4E1D31E1}]
[-HKEY_CLASSES_ROOT\Interface\{F97B6539-DBCE-4751-8B73-5BB6502EC4C8}]
[-HKEY_CLASSES_ROOT\TypeLib\{047E7D40-FD9B-483A-934B-361C2A581506}]
[-HKEY_CLASSES_ROOT\TypeLib\{191F8DE5-0703-4A2A-A5B1-71C84CE51864}]
[-HKEY_CLASSES_ROOT\TypeLib\{AE6286A9-0D91-4A45-A1F2-73EE5CAFCDC9}]
[-HKEY_CLASSES_ROOT\TypeLib\{C4AC1481-6C39-433E-BD39-2A05FBF45BA7}]
[-HKEY_CLASSES_ROOT\Hyperbar]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2F785BCB-2B25-4D13-81DC-9EC7EFD72D70}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Igor V. Gunko]
[-HKEY_ALL_USERS\SOFTWARE\Igor V. Gunko]
[-HKEY_CLASSES_ROOT\CLSID\{4B2F5308-2CB0-40E2-8030-59936ED5D22C}]
[-HKEY_CLASSES_ROOT\CLSID\{D9ED23A8-5DAD-44EB-8CC3-F91D285A001D}]
[-HKEY_CLASSES_ROOT\CLSID\{DADAAC10-11C5-470A-824F-26F3E75EBD58}]
[-HKEY_CLASSES_ROOT\Installer\Features\220DC05A09C0EBD4EA5EC894A28417D2]
[-HKEY_CLASSES_ROOT\Installer\Products\220DC05A09C0EBD4EA5EC894A28417D2]
[-HKEY_CLASSES_ROOT\Installer\UpgradeCodes\9325A794C1DE5B040B30A970D8B14F03]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4B2F5308-2CB0-40E2-8030-59936ED5D22C}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\9325A794C1DE5B040B30A970D8B14F03]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\220DC05A09C0EBD4EA5EC894A28417D2]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A50CD022-0C90-4DBE-AEE5-8C492A48712D}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Fukka-Round, Inc.]
[-HKEY_ALL_USERS\Software\Fukka-Round, Inc.]


Locate regfix.reg on your Desktop and double-click on it. You will receive a prompt similar to: "Do you wish to merge the information into the registry?". Answer Yes and wait for a message to appear similar to Merged Successfully.

Restart your computer into Safe Mode by following the directions in Step #2.

Step #2

Start in Safe Mode Using the F8 method:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R3 - URLSearchHook: HyperSearchHook - {FA43DFAE-F685-4247-8FAB-57B290BD2ABC} - C:\Program Files\Common Files\Hyperbar\HyperbarSS3.dll (file missing)
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MyWay\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [kevhauhf] C:\WINDOWS\System32\drzwxbwk.exe

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\Program Files\Common Files\Hyperbar\ <--folder
C:\PROGRAM FILES\MyWay\ <--folder
C:\WINDOWS\System32\drzwxbwk.exe

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner
Make sure that you choose "fix", "clean" or "autoclean". If you have any files that cannot be disinfected or quarantined automatically then delete them manually.

Step #7

You are currently usuing an obsolete vresion of AdAware. Uninstall that verison and follow the directions below to install the latest version and run a scan.

Download, install, update, configure and run a scan with Ad-aware SE v1.06:
  • Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the ‘General’ window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under Definitions:
      • Prompt to update outdated definitions - set the number of days
  • Click on the ‘Scanning’ button on the left and select in green:
    • Under Driver, Folders & Files:
      • Scan Within Archives
    • Under Select drives & folders to scan:
      • choose all hard drives
    • Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
  • Click on the ‘Advanced’ button on the left and select in green:
    • Under Shell Integration:
      • Move deleted files to recycle bin
    • Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
    • Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the ‘Tweak’ button and select in green:
    • Under ‘Scanning Engine’:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under ‘Cleaning Engine’:
      • Let Windows remove files in use at next reboot
    • Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
  • Click on ‘Proceed’ to save the settings.
  • Click ‘Start’
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Right-click on the list and choose Select All
  • Click the Next button to finish removing the items that were found
  • When finished, REBOOT to complete the removal of what Ad-Aware SE found
Step #8

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
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#3 ssouthall6

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Posted 20 June 2005 - 07:26 PM

Logfile of HijackThis v1.99.1
Scan saved at 01:25:04, on 21/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\UAService7.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\NVATray.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Common Files\Nokia\Services\ServiceLayer.exe
C:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
C:\PROGRA~1\MediaKey\MediaKey.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Opera\opera.exe
C:\Program Files\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NVIDIA nForce APU1 Utilities] NVATray.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [ServiceLayer] C:\Program Files\Common Files\Nokia\Services\ServiceLayer.exe
O4 - HKLM\..\Run: [Nokia Tray Application] C:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
O4 - HKLM\..\Run: [MediaKey] C:\PROGRA~1\MediaKey\MediaKey.EXE
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmesse...pdownloader.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Unknown owner - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe

#4 OldTimer

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Posted 21 June 2005 - 12:38 AM

Hi ssouthall6. The log is clean. Good job! How are things running? Any more problems?

We have a couple of last steps to perform and then you're all set.

First, let's reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
* CHECK the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
Next, let's clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]System Restore will now be active again.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • SpywareGuard to catch and block spyware before it can execute.
  • IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.
You should also have a good firewall. Here are 3 free ones available for personal use:and a good antivirus like the one you are currently using. It is critical to have both a firewall and an anti-virus application and to keep them updated.

To keep your operating system up to date visit monthly. And to keep your system clean run these free malware scanners
weekly, and be aware of what emails you open and websites you visit.

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

Have a safe and happy computing day!

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#5 ssouthall6

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Posted 21 June 2005 - 03:57 AM

Hi Old Timer,

Thanks for your help. One more thing- panda's online search is showing a couple of discrepancies:

Incident Status Location

Adware:Adware/SaveNow No disinfected Windows Registry
Spyware:Spyware/Hyperbar No disinfected C:\WINDOWS\Installer\8a25d8.msi[unk_0016][HyperbarSS3.dll]
Spyware:Spyware/Hyperbar No disinfected C:\WINDOWS\Installer\8a25d8.msi[unk_0016][Hyperbar.dll]

I have tried using Killbox to delete/remove on reboot but get the message:

"PendingFilenameOperationsRegistryDate has been removed by external process".

It is still there once I reboot and run another test.

Any ideas?

Thanks

#6 OldTimer

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Posted 21 June 2005 - 12:47 PM

Hi ssouthall6. what happens if you just go in and delete the file manually (don't use killbox). Look for this file and delete it:C:\WINDOWS\Installer\8a25d8.msi
Cheers.

OT
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#7 ssouthall6

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Posted 21 June 2005 - 06:29 PM

panda is still telling me the following:

Adware:Adware/SaveNow No disinfected Windows Registry
Spyware:Spyware/Hyperbar No disinfected C:\!Submit\Dc1.msi[unk_0016][HyperbarSS3.dll]
Spyware:Spyware/Hyperbar No disinfected C:\!Submit\Dc1.msi[unk_0016][Hyperbar.dll]

#8 OldTimer

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Posted 21 June 2005 - 11:14 PM

Hi ssouthall6. Those files are not a problem. The Submit! folder is a folder created by Killbox when it is used to delete files. You can either leave them there or delete the folder.

Now that your malware issues have been resolved I will close this topic. If you need it reopened for this same issue then please PM me. If you have any new issues in the future then please start a new topic.

Cheers.

Keep on computing!

OT :thumbsup:
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