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Vundo infection removed? McAfee SystemGuards Turning Off Randomly


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#1 SJYANG

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Posted 18 April 2009 - 07:17 AM

Hello. I have a PC running Windows XP Home SP3.

I have McAfee Security Center running with:
VirusScan 13.3.127
Personal Firewall 10.3.111
SiteAdvisor 2.9.258

The computer had been running slowly and my McAfee SystemGuards settings were randomly turning off and McAfee was not detecting any viruses. I downloaded and ran a copy of MalwareBytes which indicated that my computer was infected with Vundo. Initially, after Malwarebytes found Vundo and removed it, Vundo would inevitably come back. The last action I took was to make systems files "viewable" and run Malwarebytes again. This uncovered additional copies of the virus that were removed. I've been running complete scans using Malwarebytes and it is no longer finding evidence of Vundo or any other virus.

However what is happening that gives me pause is that:

1) McAfee SystemGuards will randomly turn itself off requiring me to "fix" it from time to time. At one point, after I consciously turned on all alert and log features, I found that a good many of them had been turned off; and

2) McAfee SiteAdvisor, while installed in my browsers, stays "gray" regardless of what site I visit.

I suspect these are indications that I may still be infected. Do you think you might be able to help me diagnose and resolve this?

In anticipation of making this posting, I've downloaded a copy of HiJackThis and can run it and post a log if requested.

Thanks so much for your time in advance.

SJYANG

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#2 DaChew

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Posted 18 April 2009 - 09:54 AM

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

No hjt log please
Chewy

No. Try not. Do... or do not. There is no try.

#3 SJYANG

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Posted 18 April 2009 - 07:03 PM

Chewy:

Thank you very much. I followed the instructions When Malwarebytes finished the scan, it did not find any evidence of malware. I tried to paste a screen shot, but it will not post. It says: The scan completed successfully. No malicious items were detected. Click "Main Menu".

The log from the session is set forth below:

Malwarebytes' Anti-Malware 1.36
Database version: 2002
Windows 5.1.2600 Service Pack 3

4/18/2009 4:53:06 PM
mbam-log-2009-04-18 (16-53-06).txt

Scan type: Quick Scan
Objects scanned: 102865
Time elapsed: 11 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thanks for your help again.

SJYANG

#4 DaChew

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Posted 18 April 2009 - 10:24 PM

I have seen a few problems where McAfee gets damaged and we have to do a reinstall to fix it.

This can be intricate

Let's uninstall McAfee

http://www.pchell.com/virus/uninstallmcafee.shtml

if all else fails use safe mode and the uninstaller/MCPR removal tool

I uninstall with add/remove
then reboot and run the removal tool
then reboot to reinstall
Chewy

No. Try not. Do... or do not. There is no try.

#5 SJYANG

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Posted 19 April 2009 - 08:45 AM

Chewy:

I've uninstalled and reinstalled McAfee. No hiccups in the process.

Security Center
Firewall
Anti-Virus
SiteAdvisor

were all removed and reinstalled.

In my browser, SiteAdvisor warnings are still "grey" (however, if I do a search on Yahoo!, the individual site results are highlighted the appropriate color).

The securityguard settings of McAfee are set as follows:


Program SystemGuards
ActiveX Installations Log Only
Startup Items Log Only
Windwos Shell Execution Hooks Log Only
Shell Service Object Delay Load Log Only

Windows SystemGuards
Context Menu Handlers Disabled
AppInit DLLs Log Only
Windows Hosts File Alert and Log
Winlogon Shell Alert and Log
Winlogon User Init Alert and Log
Windows Protocols Alert and Log
Winsock Layered Service Providers Disabled
Windows Shell Open Commands Disabled
Shared Task Schedule Disabled
Windows Messenger Service Log Only
Windows Win.ini File Alert and Log

Browser SystemGuards
Browser Helper Objects Log Only
Internet Explorer Bars Log Only
Internet Explorer Add-ons Disabled
Internet Explorer Shell Browser Log Only
Internet Explorer WebBrowser Log Only
Internet Explorer URL Search Hooks Log Only
Internet Explorer Restrictions Alert and Log
Internet Explorer Security Zones Log Only
Internet Explorer Trusted Sites Log Only
Internet Explorer Policy Alert and Log


Are these McAfee's default settings?

Thanks much for your help thus far.

SJYANG

#6 DaChew

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Posted 19 April 2009 - 09:11 AM

I got rid of siteadvisor some months back and usually reccomend a better AV than McAfee

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Chewy

No. Try not. Do... or do not. There is no try.

#7 SJYANG

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Posted 19 April 2009 - 01:02 PM

Chewy:

Thank you again. I've completed running Superantispyware as you suggested.

Here is a copy of the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/19/2009 at 10:33 AM

Application Version : 4.25.1014

Core Rules Database Version : 3852
Trace Rules Database Version: 1805

Scan type : Complete Scan
Total Scan Time : 01:25:12

Memory items scanned : 308
Memory threats detected : 0
Registry items scanned : 6548
Registry threats detected : 0
File items scanned : 134835
File threats detected : 8

Adware.Tracking Cookie
C:\Documents and Settings\Jack\Cookies\jack@ad.yieldmanager[2].txt
C:\Documents and Settings\Jack\Cookies\jack@atdmt[1].txt
C:\Documents and Settings\Jack\Cookies\jack@doubleclick[1].txt
C:\Documents and Settings\Jack\Cookies\jack@specificmedia[1].txt
C:\Documents and Settings\Jack\Cookies\jack@advertising[1].txt
C:\Documents and Settings\Jack\Cookies\jack@specificclick[1].txt
.doubleclick.net [ C:\Documents and Settings\LocalService\Application Data\Mozilla\Firefox\Profiles\6kbnairx.default\cookies.txt ]
.atdmt.com [ C:\Documents and Settings\LocalService\Application Data\Mozilla\Firefox\Profiles\6kbnairx.default\cookies.txt ]

Thanks very much in advance.

SJYANG

#8 DaChew

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Posted 19 April 2009 - 04:22 PM

Let's run an online virus scan called Kaspersky or KAV for short

http://www.kaspersky.com/virusscanner

using Internet Explorer.

Please disable your resident Antivirus before performing the scan and re-enable it afterward.

Choose the online scanner option

1. At the main page. Press on "Accept". After reading the contents.
2. At the next window Select Update. Allow the Database to update.
Note: If prompted to run or update your Java, then follow the prompts to do so. Kaspersky requires Java to run.
3. Once the Database has finished, under the Scan icon Select My Computer to start the scan. The scan may take a few minutes to complete.
4. Select Scan Report.
5. If any threats were found they will appear in the report
6. Select "Save error report as"
Then in the file name just type in kaspersky
Under "save as type" select text .txt
Save it to your Desktop.

Please post the KAV scan report in your next reply.
Chewy

No. Try not. Do... or do not. There is no try.

#9 SJYANG

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Posted 20 April 2009 - 06:29 AM

Chewy:

The scan completed and it found two things. Both attached to .PST files. I'll avoid logging back into Outlook prior to hearing back.

Thanks

SJYANG

KASPERSKY ONLINE SCANNER 7.0 REPORT
Monday, April 20, 2009
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Monday, April 20, 2009 04:10:41
Records in database: 2061380
Scan settings
Scan using the following database extended
Scan archives yes
Scan mail databases yes
Scan area My Computer
A:\
C:\
D:\
E:\
Scan statistics
Files scanned 137864
Threat name 2
Infected objects 2
Suspicious objects 0
Duration of the scan 03:39:49

File name Threat name Threats count
C:\Documents and Settings\Jack\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst Infected: Email-Worm.Win32.Bagle.y 1
C:\Documents and Settings\Jack\My Documents\WGM Archive Documents\WGM Folder\Misc. Docs\archive.pst Infected: Virus.MSWord.Concept 1
The selected area was scanned.

#10 DaChew

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Posted 20 April 2009 - 10:53 AM

You have saved an old nasty iinfection in outlook

and a word macro virus

Edited by DaChew, 20 April 2009 - 10:55 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#11 SJYANG

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Posted 20 April 2009 - 12:37 PM

Word macro virus attached to a word document (from years ago), I can live with.

However this one: Email-Worm.Win32.Bagle.y 1

A couple of questions:

1) Would "Bagle" attached to the .PST file in a way such that it gets activated everytime I open up the .PST? Or would it only activate if I opened an "infected" e-mail?

2) How do I get rid of it? And preferably, how can i remove it in a way that doesn't cause me to lose info in my .PST?

Thanks very much for your help Chewy.

SJYANG

#12 DaChew

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Posted 20 April 2009 - 01:06 PM

I never liked outlook and I just found the best reason yet

http://forums.majorgeeks.com/showthread.php?t=180285

good luck
Chewy

No. Try not. Do... or do not. There is no try.

#13 SJYANG

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Posted 20 April 2009 - 01:20 PM

Interesting. So I have a few choices:

1) Open up the .PST, infect my machine, find the infected e-mail, delete it, then run a Bagle removal tool and keep my fingers crossed. :thumbsup: All of this while not connected to the network.

2) Delete the .PST file and start a new one. (Thus losing the data).

3) Use another e-mail program. (Thus losing the data).

Thanks much for the luck and advice. At least I know I have a mission. :flowers:

SJYANG

#14 DaChew

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Posted 20 April 2009 - 01:29 PM

I don't think opening outlook will infect/reinfect your machine, you just have to find the infected messages and delete them

Most of these infections depend upon your windows and outlook not being updated and acts of stupidity like opening executable attachments
Chewy

No. Try not. Do... or do not. There is no try.




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