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My Computer died


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#1 PaperBlack

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Posted 18 April 2009 - 03:52 AM

I just got my new laptop pc last week and everything was absolutely fine until today when I restarted my computer after installing IE8 (and foolishly a program meant for 32bit Windows only). When I shut off my computer it was in Windows Update mode. It restarted and then the worst thing possible happened. I got a black screen telling me that "Windows failed to start. A recent hardwar or software change might be the cause." The status was ox0000221. And it says it's missing the partmgr.sys file. It tells me to use the Windows installation disc to fix it. However, my PC didn't come with such disc. It only came with recovery discs(it's split into 2 parts). I'm not entirely sure how to use that. My friend told me to simply download the official Windows Recovery disc from a torrent, burn it and then use it to boot my computer. It's supposed to fix my computer without deleting my HDD. So I did. However, my computer did not boot the CD when I restarted it. Someone told me that it's because I might have to configure my BIOS to boot with the DVD drive first when starting. I have no clue how to do that. And I can't even access Windows at all because Safe Mode doesn't work either. I'm completely lost and very VERY distressed as I really don't have the money to take it to a technician and there are some important files in there that I didn't get the chance to backup yet.

So my questions are:
1) What should be the best thing for my to do? The recovery program I downloaded seems great as a lot of people have had success with it. But my computer won't run it for some reason.
2) If that doesn't work, should I use the two-disc recovery that my manufacturer supplied? I tried that as well. Again, my computer didn't read it when starting.
My computer info:
OS: Windows Vista Premium 64bit
Manufacturer/Model: ASUS N80 Vn-X5 Laptop
CPU: Intel Core 2 Duo P8600(2.4ghz)
Ram : 4Gb
GPU : Nvidia Geforce 9650M GT


*UPDATE*
Okay, well I figured out how to boot first with the DVD. I tried System Restore and it worked! I'm so happy. Though I'm so concerned because I think I might know what caused the whole issue. Ever since I got this computer, it would often go into the same windows updates installation when it boots up or shuts down. It would always say something similar to "Configuring Windows Update: 2/3 - 0%.
And also, my computer seems to be considerably slower now. Especially when shutting down and starting up.

Edited by PaperBlack, 18 April 2009 - 05:10 AM.


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#2 keny111111

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Posted 18 April 2009 - 11:32 AM

hello paperblack
glad to hear you sorta straightened it out :huh:

BACK UP DATA WHILE YOU CAN

then maybe if you have to use disks it wont hurt so bad
good luck
Have A Great Day

...........Kenny.............

#3 PaperBlack

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Posted 18 April 2009 - 09:55 PM

Thanks, I've backed up my data now. Do you know what could've caused the crash? Or do computers just randomly crash sometimes?

Edited by PaperBlack, 18 April 2009 - 10:01 PM.


#4 DJBPace07

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Posted 18 April 2009 - 11:01 PM

partmgr.sys refers to the hard drive partitioning manager, without it, Windows will not boot correctly. The hard drive may be failing. I suggest contacting your laptop vendor for assistance. IE8 is not a 32-bit only program, when it installs, it installs both a 32 and 64-bit versions. However, it defaults to 32-bit since few plugins are 64-bit capable yet.

Edited by DJBPace07, 18 April 2009 - 11:02 PM.

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#5 PaperBlack

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Posted 19 April 2009 - 12:36 AM

Yikes, I was afraid of that. I just got this netbook last week.

But someone else told me that it could be the fault of external USB devices. I have an USB mouse plugged in and a lot of times Vista shows a message saying that it's unable to recognize the USB device attached, even though the mouse is working fine.

#6 DJBPace07

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Posted 19 April 2009 - 12:41 AM

Unless that netbook, or mouse, has a defect, having a USB mouse plugged in should not cause a serious boot failure. I had a normal plug and play mouse connected to my old laptop 24/7 and never had any problems.

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