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Need help, Infected with MS Antispyware 2009


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#1 xcelrr8

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Posted 18 April 2009 - 12:28 AM

Hey guys, I need some help with one of my computers. Every time I boot up, I get the "MS Antispyware 2009" window and everything slows up. I can't access any websites and was barely able to run Spybot & Ad-aware. I get a lot of messages stating that this program needs to close due to "hw0duvz.exe". I've received this message numerous times and with different exe files noted. I'm running XP and any help will be much appreciated.

Thanks,
Michael

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#2 Budapest

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Posted 20 April 2009 - 01:17 AM

Try this scan. You can copy it over from another computer on a CD or pend drive if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 xcelrr8

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Posted 20 April 2009 - 10:12 AM

Thanks for your quick response. I'll try this out later today when I get home.

#4 xcelrr8

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Posted 20 April 2009 - 11:51 PM

Okay, I ran the DrWeb-CureIt scan in "Safe Mode" and it found objects that I cured following your instructions. Unfortunately upon rebooting all the same symptoms returned including the following error: "zgzgelh8vzwa.exe has encountered a problem and needs to close". I also get the following error: "error loading c:\windows\system32\tvlxquuf.dll the specified module could not be found". Now the DrWeb did create a csv report after the complete scan but I can't get it off the computer to post it on here. All of the USB ports and the burner are non functioning. So I'm at a lose as to how to get it off the computer. Any suggestions?

#5 Budapest

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Posted 21 April 2009 - 12:05 AM

Try this scan:

http://vil.nai.com/vil/stinger/

Again you can copy it over if you need to.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 xcelrr8

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Posted 21 April 2009 - 09:58 AM

Can I run this in Safe Mode?

#7 Budapest

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Posted 21 April 2009 - 04:29 PM

It should run okay in Safe Mode. If you have any problems try it in Normal Mode.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 xcelrr8

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Posted 22 April 2009 - 04:41 PM

Okay I ran the Stinger and it fixed some of the problems. I still get the following errors upon rebooting: "zgzgelh8vzwa.exe has encountered a problem and needs to close". I also get the following error: "error loading c:\windows\system32\tvlxquuf.dll the specified module could not be found". The "MS Antispyware 2009" window has not shown up, but I did not have a lot of time last night to test it out.

On a side note, should I have turned off System Restore before I ran DrWeb CureIt?

Thanks

#9 Budapest

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Posted 22 April 2009 - 04:47 PM

No need to turn off System Restore. Try to run this scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 xcelrr8

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Posted 24 April 2009 - 01:08 PM

The MBam would not install. The definition updates loaded but not the MBam. Could the file be corrupt?

#11 Budapest

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Posted 24 April 2009 - 04:18 PM

Try renaming the Malwarebytes file to something else, such as:

abcde.bat

Then double-click this renamed file to see if Malwarebytes will install.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 xcelrr8

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Posted 24 April 2009 - 10:21 PM

I'll try that out. Is the free trial version that Malwarebytes offers on their website the same file?

#13 Budapest

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Posted 25 April 2009 - 12:36 AM

Yeah - it's the same one.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 xcelrr8

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Posted 25 April 2009 - 04:32 PM

MBam installed but it won't open up. All I get are random exe files that say this program had to close. What can I try now?

#15 Budapest

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Posted 25 April 2009 - 06:21 PM

Try the renaming trick again with this file and see if Malwarebytes will run.

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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