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Unable to access Windows Update Page or any MS sites


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#1 WashDCfb

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Posted 17 April 2009 - 06:48 PM

Hello,

My dad is running windows XP Media Edition SP3, and I am trying to help him out. On his computer when you try to run Windows Update, IE (v. 7) opens up and immediately it says "website found, waiting for reply) but nothing shows up, then after a couple of minutes it shows "Internet Explorer cannot display the webpage"

1- I have run CC cleaner and removed everything it found
2- I ran malware bites latest version and removed everything it found
3- I removed any other program that I didnt recognized in add/remove programs

Now I noticed that we are able to browse ALL sites just fine, no computer slowness, pop ups or any other signs.. but we cannot browse to ANY MS sites. We ran firefox, same issue.

None of the other computers in the house that connect via the same router and internet connection have this problem.

Any suggestions would be greatly appreciated!

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#2 Budapest

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Posted 20 April 2009 - 01:13 AM

Please print out and follow these instructions: "How to use SDFix". This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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