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myshovel/ie.redirect.hp.com issues - ran DSS


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3 replies to this topic

#1 globetrotta132456

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Posted 17 April 2009 - 05:26 PM

any help would be much appreciated


DDS (Ver_09-03-16.01) - NTFSx86
Run by HP_Administrator at 18:15:38.82 on Fri 04/17/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.958.493 [GMT -4:00]

AV: Norton Internet Security 2006 *On-access scanning enabled* (Outdated)
FW: Norton Internet Worm Protection *disabled*
FW: Norton Internet Security 2006 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PSIService.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Common Files\AOL\1231193952\ee\AOLSoftware.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
c:\program files\common files\aol\1231193952\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP Scheduler.exe
c:\program files\common files\aol\1231193952\ee\aolsoftware.exe
c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\DISC\DiscUpdMgr.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop
uInternet Settings,ProxyServer = http=localhost:7171
uInternet Settings,ProxyOverride = *.local;<local>
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: CNavExtBho Class: {a8f38d8d-e480-4d52-b7a2-731bb6995fdd} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
BHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\WebHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton AntiVirus: {c4069e3a-68f1-403e-b40e-20066696354b} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [dll32] dll32
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [AOL Fast Start] "c:\program files\america online 9.0\AOL.EXE" -b
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [DMAScheduler] "c:\program files\hp digitalmedia archive\DMAScheduler.exe"
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [HostManager] c:\program files\common files\aol\1231193952\ee\AOLSoftware.exe
mRun: [AOLDialer] c:\program files\common files\aol\acs\AOLDial.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [HP Software Update] c:\program files\hp\hp software update\HPwuSchd2.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [Corel Photo Downloader] c:\program files\cvs\cvs photo editor plus\Corel Photo Downloader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\9972322\program\Updates from HP.exe
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-3-23 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-3-23 72944]
R1 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\Savrtpel.sys [2005-8-26 53896]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2005-9-17 192104]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\CCPROXY.EXE [2005-9-17 202088]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2005-9-17 169576]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton internet security\norton antivirus\NAVAPSVC.EXE [2005-12-31 139888]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-7-31 1251720]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-1-5 99376]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090105.009\NAVENG.Sys [2009-1-5 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090105.009\NavEx15.Sys [2009-1-5 876112]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-3-23 7408]
R3 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\savrt.sys [2005-8-26 334984]
S3 SAVScan;Symantec AVScan;c:\program files\norton internet security\norton antivirus\SAVScan.exe [2005-8-26 198368]

=============== Created Last 30 ================

2009-04-17 18:05 <DIR> --d----- c:\program files\Trend Micro
2009-04-17 07:54 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-04-17 07:54 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-04-16 20:55 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-04-16 20:54 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-04-16 20:54 <DIR> --d----- c:\docume~1\hp_adm~1\applic~1\SUPERAntiSpyware.com
2009-04-16 20:54 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-04-16 20:53 <DIR> --d----- c:\docume~1\hp_adm~1\applic~1\Malwarebytes
2009-04-16 20:53 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-16 20:53 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-16 20:53 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-04-16 20:53 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-04-16 20:30 0 a------- c:\windows\system32\nfr.gpref
2009-04-16 20:17 161,792 a------- c:\windows\SWREG.exe
2009-04-16 20:17 98,816 a------- c:\windows\sed.exe
2009-04-15 21:46 150 a------- C:\pch.bat
2009-04-15 21:44 1 ----h--- c:\windows\f23567.dat
2009-04-11 20:46 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Trymedia
2009-04-11 20:46 <DIR> --d----- c:\program files\GameHouse

==================== Find3M ====================

2009-04-17 07:54 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-04-17 07:54 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-03-21 10:18 986,112 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-14 16:28 2,516 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-03-06 20:44 1,300,048 a------- c:\docume~1\alluse~1\applic~1\pswi_preloaded.exe
2009-03-06 10:44 283,648 a------- c:\windows\system32\pdh.dll
2009-03-06 10:44 283,648 -------- c:\windows\system32\dllcache\pdh.dll
2009-03-02 19:27 1,499,136 -------- c:\windows\system32\dllcache\shdocvw.dll
2009-02-20 04:14 1,024,000 -------- c:\windows\system32\dllcache\browseui.dll
2009-02-20 04:14 474,112 -------- c:\windows\system32\dllcache\shlwapi.dll
2009-02-20 04:14 1,054,208 -------- c:\windows\system32\dllcache\danim.dll
2009-02-20 04:14 81,920 -------- c:\windows\system32\ieencode.dll
2009-02-20 04:14 81,920 -------- c:\windows\system32\dllcache\ieencode.dll
2009-02-20 04:14 151,040 -------- c:\windows\system32\dllcache\cdfview.dll
2009-02-09 06:20 399,360 a------- c:\windows\system32\rpcss.dll
2009-02-09 06:20 723,456 -------- c:\windows\system32\lsasrv.dll
2009-02-09 06:20 723,456 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-02-09 06:20 399,360 -------- c:\windows\system32\dllcache\rpcss.dll
2009-02-09 06:20 714,752 -------- c:\windows\system32\ntdll.dll
2009-02-09 06:20 714,752 -------- c:\windows\system32\dllcache\ntdll.dll
2009-02-09 06:20 616,960 -------- c:\windows\system32\dllcache\advapi32.dll
2009-02-09 06:20 616,960 -------- c:\windows\system32\advapi32.dll
2009-02-09 06:20 473,088 -------- c:\windows\system32\dllcache\fastprox.dll
2009-02-09 06:20 453,120 -------- c:\windows\system32\dllcache\wmiprvsd.dll
2009-02-09 06:19 1,846,272 a------- c:\windows\system32\win32k.sys
2009-02-09 06:19 1,846,272 -------- c:\windows\system32\dllcache\win32k.sys
2009-02-06 13:24 2,180,480 -------- c:\windows\system32\dllcache\ntoskrnl.exe
2009-02-06 13:22 2,136,064 -------- c:\windows\system32\ntoskrnl.exe
2009-02-06 13:22 2,136,064 -------- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-02-06 13:14 110,592 -------- c:\windows\system32\services.exe
2009-02-06 13:14 110,592 -------- c:\windows\system32\dllcache\services.exe
2009-02-06 12:54 35,328 -------- c:\windows\system32\sc.exe
2009-02-06 12:54 35,328 -------- c:\windows\system32\dllcache\sc.exe
2009-02-06 12:49 2,057,728 -------- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-02-06 12:49 2,015,744 -------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 12:49 2,015,744 -------- c:\windows\system32\dllcache\ntkrpamp.exe
2009-02-06 12:39 227,840 -------- c:\windows\system32\dllcache\wmiprvse.exe
2009-02-03 16:08 55,808 a------- c:\windows\system32\secur32.dll
2009-02-03 16:08 55,808 -------- c:\windows\system32\dllcache\secur32.dll

============= FINISH: 18:16:04.32 ===============


I'm a little tech savvy, but I can't figure it out. Please advise. Thank you

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#2 extremeboy

extremeboy

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Posted 02 May 2009 - 04:02 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
If you still require assistance post a new set of DDS Logs and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log please refer to this page and in step #6 there is instructions on downloading and running DDS. IF you have any problems just let me know in your next reply or simply post a Hijackthis log.

Thanks again and we apologzie for the delay.

With Regards,
Extremeboy
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#3 extremeboy

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Posted 05 May 2009 - 03:39 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the day I replied, the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy
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#4 extremeboy

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Posted 07 May 2009 - 03:33 PM

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
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