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how to get rid of the same pop-up window, when opening outlook


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14 replies to this topic

#1 marilou

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Posted 17 April 2009 - 04:53 PM

Hello and thanks for any help/suggestion :thumbsup:

Its just a tiny problem, but would appreciate if anybody can help to get rid of that pop-up window!

When I open my outlook a pop up window appears all the time, telling me that:
the add-in C:\PROGRA~1\Grisoft\AVG7\|avgxch.dll could not be installed or loaded...

I understand windows is looking for something that isnt there any more, but how can I stop windows telling me that!?

regards.

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#2 garmanma

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Posted 17 April 2009 - 06:01 PM

Remove and reinstall your AVG anti-virus
Somehow it has been corrupted
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#3 marilou

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Posted 17 April 2009 - 06:09 PM

thanks

However that AVG7 version (where windows refers to) was already removed a while ago (sorry...I didnt tell!)....and for some time we have the AVG 8.5 version installed!

(so probably something went wrong with deinstalling that AVG7 version:(...!?)

???

#4 garmanma

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Posted 17 April 2009 - 08:11 PM

The safest way to handle this would be to download Autoruns
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
Then search for avgxch.dll making sure the file path is C:\PROGRA~1\Grisoft\AVG7\|avgxch.dll

I just noticed this - |avgxch.dll
Is the l a typo?
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#5 marilou

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Posted 18 April 2009 - 05:44 PM

hi and thanks again,

yap, that ' l ' was a typo (error I guess!).

Will give it a try asap and let you know here.

#6 marilou

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Posted 21 April 2009 - 07:27 AM

Back again...:thumbsup:
I think I need some more instructions, as this is completely new to me!

I did the download and opened the autoruns.zip program I saved.
Now, should I run something or just choose the 'find' button there on top and fill in that file name....as I did....but with no results!?

many thanks for your reply again.

#7 garmanma

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Posted 21 April 2009 - 08:13 PM

Open the Autorun .exe and click on the logon tab and search there
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#8 marilou

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Posted 22 April 2009 - 05:44 AM

ok...done!

No 'string' found there :thumbsup:....

You have another suggestion?

Just blocking that windows pop-up here (!)would be fine with me :flowers:

thanks again.

#9 James K

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Posted 22 April 2009 - 09:12 AM

depending on which version of outlook you are running follow these intructions

Outllook 2007
Tools > Trust Centre > Addins > At the bottom of the screen you have 'Manage' and a drop down box saying 'COM Add-ins' Hit 'Go...' and untick the reference to AVG

Outlook 2003
Tools > Options > Advanced Options > Add-in Manger / COM Addins > Untick/Remove references to AVG

Hopefully this should resolve your problem.

James,

#10 marilou

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Posted 22 April 2009 - 11:29 AM

Wow!
..unchecked that box 'avg exchange extension' and yes the pop-up disappeared :thumbsup:

(avg still checks my mail I hope!?)

Thanks very much James.

#11 James K

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Posted 23 April 2009 - 02:49 AM

That extention was the AV scanning, so unless there is another extention for your newer AV it wont scan your emails. I suggest attempting to reinstall your Email scanning module.


James,

#12 marilou

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Posted 23 April 2009 - 06:28 PM

Thanks again James.

Unfortunately there is no other extension for avg :thumbsup:
Only an 'exchange extensions property pages' is left and checked...

Can you 'help' me with reinstalling that email scanning module...only for my useraccount I suppose as the other account didnt have this 'problem'!
Or should the safest way be de-installing avg completely...reboot - and install again?

By the way...how can I check if my mail really doesnt have a virusscanner active (at the AVG overview it says email scanning active for outlook!)

And now I also wonder if AVG seems just active for outlook...how can I check if my hotmails are scanned as well!?

Hope you have some clues...otherwise I better make a new post (or read elsewhere :flowers: as well!)

Regards and thanks again.

#13 marilou

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Posted 25 April 2009 - 06:03 AM

Hi James and 'Garmanma',

At the end I decided to clean up all 'old' AVG items and indeed re-install.
(as Garmanma did propose right in the beginning :thumbsup: ! )
Now it finally seems to work smoothly and all outlook accounts are protected.

This must have happened when upgrading AVG from 7 to 8.5 version....

I keep wondering it AVG only scans outllook mails (as it says in the overview under emailscanner...!)?
If so how can I activate it for my other mail accounts (hotmail/gmail)

If I dont get an answer here, I will maybe open a new topic...

Thanks for all your attention and help,
regards.

#14 James K

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Posted 29 April 2009 - 06:27 AM

Gmail and Hotmail, already have virus scanning. Hotmail uses Trend Micro i belive. Im not sure about Gmail.

Hope this helps


James,

#15 marilou

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Posted 30 April 2009 - 06:30 AM

Sure it does :thumbsup:

Anyway in case of doubt I can always scan files separately (with avg!)....

seeuaround James and ts again.




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