Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

winibluesoft


  • Please log in to reply
8 replies to this topic

#1 mrfoldgers420

mrfoldgers420

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:12:39 AM

Posted 17 April 2009 - 02:55 PM

hi i, unfortunately recently downloaded winibluesoft thinking it was and i deleted it because it asked me to register, now i keep getting pop ups to subscribe to winibluesoft to delete viruses and a message that my computer has low memory due to visuses and to close programs, i downloaded avira and it found some viruses and quarintined them but hasnt fixed the pop op problems. i have also downloaded malwarebytes but for some reason it wont run. plz help i recently got this comp, and dont have enough to buy another, im kinda of a newb to comp. but are very familiar with them

BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,807 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:12:39 AM

Posted 17 April 2009 - 03:02 PM

Hello,

I am moving this topic from the XP forum to the Am I Infected forum where it can get the attention it deserves.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 mrfoldgers420

mrfoldgers420
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:12:39 AM

Posted 18 April 2009 - 02:58 PM

update: i deleted all other security software and installed one called avg it found some trojans but i still cant take away the pop ups from winibluesoft i updated my windows system, and tried a restore but in the end it says nothing was changed due to an incomplete restore and i still get the low memory due to spyware message

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,760 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:39 AM

Posted 18 April 2009 - 08:51 PM

Hello and welcome ,let's get another log.

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


Follow by running part 1 of S!Ri's SmitfraudFix
Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

Edited by boopme, 18 April 2009 - 08:55 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 mrfoldgers420

mrfoldgers420
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:12:39 AM

Posted 19 April 2009 - 03:14 PM

okay cool thanx for the reply what i ended up doing was just starting a new profile on my computer and deleting the one with the problem on it, it fixed the pop up but im wondering if it will still affect me later on, all the files from the old profile were deleted but i just want to make sure it doesnt come back or something

#6 mrfoldgers420

mrfoldgers420
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:12:39 AM

Posted 19 April 2009 - 03:16 PM

oh i didnt mean to ignore your guidence i actually did it before checking back with this site, which i figure i should've done first because i lost alot of files .....thanx though ...

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,760 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:39 AM

Posted 19 April 2009 - 10:06 PM

That's OK, if you feel confident and have no more issues then do this next. I cannot answer if your clean as I didn't see what was removed.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 mrfoldgers420

mrfoldgers420
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:12:39 AM

Posted 20 April 2009 - 06:11 PM

cool did that thanx

#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,760 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:39 AM

Posted 20 April 2009 - 07:14 PM

You're most welcome, please take a moment to read quietman7's excellent prevention tips in post 17 here
Click>>Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users