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Infected with browser hijack virus


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3 replies to this topic

#1 spgardener

spgardener

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  • Local time:03:47 PM

Posted 17 April 2009 - 11:35 AM

Approximately 10 hours ago, a program that appeared to be an antivirus program popped up on my computer while I was browsing the internet. It was called "Extra Antivirus" and the icon associated with it was similar to a firewall icon. I was obviously fooled by it and clicked on something to run a scan on my computer, but I immediately realized it was a trojan or virus. I ran a malwarebytes scan and it got rid of infected files. Here is the log of that scan:

Malwarebytes' Anti-Malware 1.35
Database version: 1927
Windows 5.1.2600 Service Pack 3

4/17/2009 2:43:55 AM
mbam-log-2009-04-17 (02-43-55).txt

Scan type: Quick Scan
Objects scanned: 76684
Time elapsed: 6 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\extraav.dochostuihandler (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{3f2bbc05-40df-11d2-9455-00104bc936ff} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\extra antivirus (Rogue.Extraantivir) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\User\Application Data\Extra Antivirus (Rogue.Extraantivir) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\User\Application Data\Extra Antivirus\cookies.sqlite (Rogue.Extraantivir) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Application Data\Extra Antivirus\Instructions.ini (Rogue.Extraantivir) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\fadf307\ExtraAV.exe (Rogue.Extraantivir) -> Delete on reboot.


It rebooted. After Windows started up again, I attempted to access my homepage, which is a personalized igoogle page. (google.com/ig). It refused to connect on three different browsers - IE, Mozilla Firefox, and Google Chrome. I could not access my gmail email account either. It would just come up as "cannot display the webpage" as if I wasn't connected to the internet. But I attempted to access other websites and had no problem doing so.

Then I attempted a google search inquiry for problems with gmail or igoogle. I google searched other things as well. When I run a google search, the following happens: when I click on any result, I am automatically directed to http://relevantsearchprovider.net/search.php?s=1&q=KyjKT8pJzS1WKM8syVBIz03MzOE05Ew1Lsq2yDLOSzE1LshJKstJTC5OsygqLDQzBwA~, which directs me back to the results page. I put relevantsearchprovider.net in "restricted sites" in my internet settings, but it still redirects me, only to a page that only says "The document has moved here" and here is hyperlinked back to the search results page.

I called a friend and he sent me a link to a forum that suggested someone with a similar problem to go to C:\WINDOWS\system32\drivers\etc and right click on the hosts file, open with notepad and delete anything below this:

#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost


I opened the host file and saw nothing except for the aforementioned lines. Thus I came here, which was the suggestion of both my friend and the person on the forum and I ran a hijackthis scan. Here is the dds file:


DDS (Ver_09-03-16.01) - NTFSx86
Run by User at 12:03:04.51 on Fri 04/17/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3062.2216 [GMT -4:00]

AV: Extra Antivirus *On-access scanning enabled* (Updated)
AV: PC Tools AntiVirus 6.0.0.19 *On-access scanning enabled* (Updated)
AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated)
FW: Extra Antivirus *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\AIM6\aim6.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\McAfee\Common Framework\naPrdMgr.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\IEPro\MiniDM.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Documents and Settings\User\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
BHO: IE7Pro BHO: {00011268-e188-40df-a514-835fcd78b1bf} - c:\program files\iepro\iepro.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\Scriptcl.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [Google Update] "c:\documents and settings\user\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" update "software\cyberlink\youcam\1.0"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [SMSERIAL] c:\windows\sm56hlpr.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [PCTAVApp] "c:\program files\pc tools antivirus\PCTAV.exe" /MONITORSCAN
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\uleadp~1.lnk - c:\program files\ulead systems\ulead photo express 4.0 se\CalCheck.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {000002a3-84fe-43f1-b958-f2c3ca804f1a} - {CD275D4E-791A-4993-9D4D-6A071EDD2709} - c:\program files\iepro\iepro.dll
IE: {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - {B119EB0C-C021-46CF-85B0-34A760E0D5FE} - c:\program files\iepro\iepro.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1217397599046
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} - hxxp://www.gamehouse.com/realarcade-webgames/burgershop/GoBitGamesPlayer.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\user\applic~1\mozilla\firefox\profiles\r5k4dai4.default\
FF - plugin: c:\documents and settings\user\local settings\application data\google\update\1.2.141.5\npGoogleOneClick7.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R2 AVFilter;AVFilter;c:\windows\system32\drivers\AVFilter.sys [2009-4-17 21904]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2008-7-30 104000]
R2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\Mcshield.exe [2006-11-30 144960]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\VsTskMgr.exe [2006-11-30 54872]
R2 PCTAVSvc;PC Tools AntiVirus Engine;c:\program files\pc tools antivirus\PCTAVSvc.exe [2009-4-17 826600]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-8-1 24652]
R3 AVHook;AVHook;c:\windows\system32\drivers\AVHook.sys [2009-4-17 28560]
R3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2008-7-30 72264]
R3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2008-7-30 34152]
R3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2008-7-30 168776]
S0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-4-17 130424]

=============== Created Last 30 ================

2009-04-17 11:50 <DIR> --d----- c:\program files\Trend Micro
2009-04-17 10:24 <DIR> --d----- c:\docume~1\user\applic~1\PC Tools
2009-04-17 10:23 130,424 a------- c:\windows\system32\drivers\PCTCore.sys
2009-04-17 10:23 73,840 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-04-17 10:23 <DIR> --d----- c:\program files\common files\PC Tools
2009-04-17 10:23 28,560 a------- c:\windows\system32\drivers\AVHook.sys
2009-04-17 10:23 21,904 a------- c:\windows\system32\drivers\AVRec.sys
2009-04-17 10:23 21,904 a------- c:\windows\system32\drivers\AVFilter.sys
2009-04-17 10:23 <DIR> --d----- c:\program files\PC Tools AntiVirus
2009-04-17 10:23 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PC Tools
2009-04-17 02:34 <DIR> --dsh--- c:\docume~1\alluse~1\applic~1\RootSys
2009-04-17 02:33 <DIR> --dsh--- c:\docume~1\alluse~1\applic~1\fadf307
2009-04-15 20:58 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-03-31 20:48 <DIR> --d----- c:\windows\system32\KB905474
2009-03-31 20:41 <DIR> --d----- c:\docume~1\user\applic~1\Malwarebytes
2009-03-31 20:41 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-31 20:41 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-31 20:41 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-31 20:41 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-18 14:58 <DIR> --d----- c:\program files\iPod
2009-03-18 14:58 <DIR> --d----- c:\program files\iTunes
2009-03-18 14:58 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-18 14:56 <DIR> --d----- c:\program files\Bonjour

==================== Find3M ====================

2009-03-06 10:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-02 20:18 826,368 a------- c:\windows\system32\wininet.dll
2009-02-20 14:09 78,336 a------- c:\windows\system32\ieencode.dll
2009-02-09 08:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 08:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 08:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 08:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-08 16:11 410,984 a------- c:\windows\system32\deploytk.dll
2009-02-06 07:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 07:06 2,145,280 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 06:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-06 06:32 2,023,936 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-03 15:59 56,832 a------- c:\windows\system32\secur32.dll

============= FINISH: 12:03:45.06 ===============

Thank you so much for helping me (in advance) and I look forward to hearing from you.

- Stacy

Attached Files



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#2 extremeboy

extremeboy

  • Malware Response Team
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  • Local time:03:47 PM

Posted 02 May 2009 - 03:59 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
If you still require assistance post a new set of DDS Logs and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log please refer to this page and in step #6 there is instructions on downloading and running DDS. IF you have any problems just let me know in your next reply or simply post a Hijackthis log.

Thanks again and we apologzie for the delay.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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#3 extremeboy

extremeboy

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Posted 05 May 2009 - 03:36 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the day I replied, the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#4 extremeboy

extremeboy

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Posted 07 May 2009 - 03:29 PM

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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