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CPU randomly stopping and shutting down all processes


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17 replies to this topic

#1 kevnalu

kevnalu

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  • 22 posts
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  • Local time:01:20 PM

Posted 17 April 2009 - 09:51 AM

My Toshiba tablet PC, which has been running very smoothly, all of a sudden developed a random shutdown as if I hit the "start button/Turn off." I ran spybot, have zone alarm running, xp sp2, cleaned out the cache using ATF. Not sure what is going on or why. Very inconvenient and making me think I may have a bug. Only thing new I did recently was upgrade to the new version of zone alarm, and also added Turbotax 2008 to do my stinking taxes. I made sure all my window updates are current.
Any help appreciated. Thank you.



-----------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:44:05 AM, on 4/17/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\SYSTEM32\WISPTIS.EXE
C:\WINDOWS\System32\tabbtnu.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Common Files\NeatReceipts\DB Controller\NeatReceiptsDBController.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\WINDOWS\system32\ThpSrv.exe
C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
C:\WINDOWS\system32\TODDSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe
C:\WINDOWS\system32\00THotkey.exe
C:\Program Files\Toshiba\CrossMenu\CrossMenu.exe
C:\WINDOWS\system32\TFNF5.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\Program Files\TOSHIBA\Acceleration Utilities\TAcelMgr\TAcelMgr.exe
C:\Program Files\TOSHIBA\TME3\TMETEMNU.EXE
C:\Program Files\TOSHIBA\Acceleration Utilities\Shaker\TSkrMain.exe
C:\WINDOWS\system32\thpsrv.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\ddwmon.exe
C:\Program Files\Protector Suite QL\psqltray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\SkyTel.EXE
C:\WINDOWS\system32\TPSODDCtl.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\JM Integrated Remote Station\cms\EventLogger.exe
C:\WINDOWS\system32\RAMASST.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Zone Labs\ZoneAlarm\MailFrontier\mantispm.exe
C:\toshiba\ivp\ism\ivpsvmgr.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.toshiba.com/search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: ForceField Toolbar Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: GoogleAFE - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WZSE1.TMP\GoogleAFE.dll (file missing)
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: ForceField Toolbar - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\system32\00THotkey.exe
O4 - HKLM\..\Run: [CrossMenu] C:\Program Files\Toshiba\CrossMenu\CrossMenu.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [TRot.exe] c:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe"
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon
O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service
O4 - HKLM\..\Run: [TAcelMgr] C:\Program Files\TOSHIBA\Acceleration Utilities\TAcelMgr\TAcelMgr.exe
O4 - HKLM\..\Run: [TSkrMain] C:\Program Files\TOSHIBA\Acceleration Utilities\Shaker\TSkrMain.exe
O4 - HKLM\..\Run: [ThpSrv] C:\WINDOWS\system32\thpsrv /logon
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [PSQLLauncher] "C:\Program Files\Protector Suite QL\launcher.exe" /startup
O4 - HKLM\..\Run: [DDWMon] C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\\ddwmon.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [TPSODDCtl] TPSODDCtl.exe
O4 - HKLM\..\Run: [TOSDCR] TOSDCR.EXE
O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [TabletTip] "C:\Program Files\Common Files\microsoft shared\ink\tabtip.exe" /resume
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKUS\S-1-5-19\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'Default user')
O4 - Global Startup: EventLogger.lnk = ?
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O15 - Trusted Zone: http://demo.dvr.com
O15 - Trusted Zone: *.intuit.com
O15 - Trusted Zone: http://pho.net-video.net
O15 - Trusted IP range: http://209.42.34.176
O15 - Trusted IP range: http://72.2.74.220
O15 - Trusted IP range: http://208.50.31.213
O15 - Trusted IP range: http://66.93.84.43
O15 - Trusted IP range: http://12.14.87.55
O15 - Trusted IP range: 66.229.172.231
O15 - Trusted IP range: http://76.224.253.212
O15 - Trusted IP range: http://97.66.131.214
O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/dsl_settings/...vzTCPConfig.CAB
O16 - DPF: Web-Based Email Tools - http://email.secureserver.net/Download.CAB
O16 - DPF: {1896F800-6EFB-422F-A04B-AA7D44D9A4A9} (Netvisiondvr Control) - http://72.2.74.220/WebClient.cab
O16 - DPF: {3A52566B-6018-485B-B713-8B9FF660D8E8} (ilhtrapp Object) - http://dvrlink.net/webdvr/webdvr2.4.9.2_0.0.0.0.cab
O16 - DPF: {5896F800-6EFB-422F-A04B-AA7D44D9A4A9} (H264WebClient Control) - http://97.66.131.214/WebClient.cab
O16 - DPF: {5CB26FF7-663A-471F-BDA2-15FE6CCA1B6F} (CTDx9 Control) - http://demo-ip-sd10x.ipcam4u.net:9007/admin/AproDx9.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1239974788562
O16 - DPF: {7FE26BE2-B923-4B41-9834-E84DA1CC1F96} (Maid Control) - http://vsp.closetmaid.com/vsp/cmaidctl_vsp..._downloader.cab
O16 - DPF: {917458B4-57C3-4A76-AE30-1B634F52210B} - http://12.14.87.55:7000/DVRWebViewer.cab
O16 - DPF: {98425C13-952B-4459-A742-B1B85BDFF330} (WebCamX Control) - http://demo.dvr.com/WebCamX.cab
O16 - DPF: {ADACAA8F-3595-47FE-9C31-9C7471B9BEC7} (OCXDownloadChecker Control) - http://www.worldeyecam.com/webcam8200/cab/...hecker_8198.cab
O16 - DPF: {D64CF6D4-45DF-4D8F-9F14-E65FADF2777C} (PdvrOcx Class) - http://www.dvrstation.com/pdvratl.php?vendor=7
O16 - DPF: {DCBF889B-422B-4AA0-9914-D5045A103758} (WebRPB Control) - http://72.2.74.220:82/WebRPB.cab
O16 - DPF: {F92211F4-3913-4DC2-A275-756374D848B0} (ERViewerOCX Control) - http://208.50.31.213/MP4DVR.cab
O16 - DPF: {FEC048AB-277A-460C-BF50-1A4193AEF148} (DownloadCenter Control) - http://geo-demo-japan.dipmap.com/cab/DownloadCenter_8200.cab
O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O20 - Winlogon Notify: TSigNP - C:\WINDOWS\SYSTEM32\TSigNP.dll
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsubleepa Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: ForceField IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: NeatReceipts Database Controller - Digital Business Processes - C:\Program Files\Common Files\NeatReceipts\DB Controller\NeatReceiptsDBController.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA HDD Protection (Thpsrv) - TOSHIBA Corporation - C:\WINDOWS\system32\ThpSrv.exe
O23 - Service: Tmesrv3 (Tmesrv) - TOSHIBA - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\WINDOWS\system32\TODDSrv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 16736 bytes

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#2 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
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  • Gender:Male
  • Local time:01:20 PM

Posted 02 May 2009 - 03:58 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
If you still require assistance post a new set of DDS Logs and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log please refer to this page and in step #6 there is instructions on downloading and running DDS. IF you have any problems just let me know in your next reply or simply post a Hijackthis log.

Thanks again and we apologzie for the delay.

With Regards,
Extremeboy
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#3 kevnalu

kevnalu
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Posted 02 May 2009 - 10:47 PM

THanks....no problem on the delay - Here is a new HJT logfile. One interesting problem that I have noticed is when I switch users or make attempts to log off and log on another user on this CPU, it locks up and does nothing. Can't do anything but move the mouse around the screen...but it doesn't do anything no matter what I click on. Right this minute it seems to be fine, but earlier when logging off another user and logging back on to this user, it stopped responding...here is the HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:44:26 PM, on 5/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\SYSTEM32\WISPTIS.EXE
C:\WINDOWS\System32\tabbtnu.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Common Files\NeatReceipts\DB Controller\NeatReceiptsDBController.exe
C:\WINDOWS\system32\00THotkey.exe
C:\Program Files\Toshiba\CrossMenu\CrossMenu.exe
C:\WINDOWS\system32\TFNF5.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\TOSHIBA\Acceleration Utilities\TAcelMgr\TAcelMgr.exe
C:\Program Files\TOSHIBA\Acceleration Utilities\Shaker\TSkrMain.exe
C:\WINDOWS\system32\thpsrv.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\Apoint2K\Apntex.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\ddwmon.exe
C:\Program Files\Protector Suite QL\psqltray.exe
C:\WINDOWS\system32\svchost.exe
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\WINDOWS\system32\ThpSrv.exe
C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\TODDSrv.exe
C:\WINDOWS\SkyTel.EXE
C:\Program Files\TOSHIBA\TME3\TMETEMNU.EXE
C:\WINDOWS\system32\TPSODDCtl.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\JM Integrated Remote Station\cms\EventLogger.exe
C:\WINDOWS\system32\RAMASST.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Zone Labs\ZoneAlarm\MailFrontier\mantispm.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\toshiba\ivp\ism\ivpsvmgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.toshiba.com/search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: ForceField Toolbar Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: GoogleAFE - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WZSE1.TMP\GoogleAFE.dll (file missing)
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: ForceField Toolbar - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\system32\00THotkey.exe
O4 - HKLM\..\Run: [CrossMenu] C:\Program Files\Toshiba\CrossMenu\CrossMenu.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [TRot.exe] c:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe"
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon
O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service
O4 - HKLM\..\Run: [TAcelMgr] C:\Program Files\TOSHIBA\Acceleration Utilities\TAcelMgr\TAcelMgr.exe
O4 - HKLM\..\Run: [TSkrMain] C:\Program Files\TOSHIBA\Acceleration Utilities\Shaker\TSkrMain.exe
O4 - HKLM\..\Run: [ThpSrv] C:\WINDOWS\system32\thpsrv /logon
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [PSQLLauncher] "C:\Program Files\Protector Suite QL\launcher.exe" /startup
O4 - HKLM\..\Run: [DDWMon] C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\\ddwmon.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [TPSODDCtl] TPSODDCtl.exe
O4 - HKLM\..\Run: [TOSDCR] TOSDCR.EXE
O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [TabletTip] "C:\Program Files\Common Files\microsoft shared\ink\tabtip.exe" /resume
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKUS\S-1-5-19\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'Default user')
O4 - Global Startup: EventLogger.lnk = ?
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O15 - Trusted Zone: http://demo.dvr.com
O15 - Trusted Zone: *.intuit.com
O15 - Trusted Zone: http://pho.net-video.net
O15 - Trusted IP range: http://209.42.34.176
O15 - Trusted IP range: http://72.2.74.220
O15 - Trusted IP range: http://208.50.31.213
O15 - Trusted IP range: http://66.93.84.43
O15 - Trusted IP range: http://12.14.87.55
O15 - Trusted IP range: 66.229.172.231
O15 - Trusted IP range: http://76.224.253.212
O15 - Trusted IP range: http://97.66.131.214
O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/dsl_settings/...vzTCPConfig.CAB
O16 - DPF: Web-Based Email Tools - http://email.secureserver.net/Download.CAB
O16 - DPF: {1896F800-6EFB-422F-A04B-AA7D44D9A4A9} (Netvisiondvr Control) - http://72.2.74.220/WebClient.cab
O16 - DPF: {3A52566B-6018-485B-B713-8B9FF660D8E8} (ilhtrapp Object) - http://dvrlink.net/webdvr/webdvr2.4.9.2_0.0.0.0.cab
O16 - DPF: {5896F800-6EFB-422F-A04B-AA7D44D9A4A9} (H264WebClient Control) - http://97.66.131.214/WebClient.cab
O16 - DPF: {5CB26FF7-663A-471F-BDA2-15FE6CCA1B6F} (CTDx9 Control) - http://demo-ip-sd10x.ipcam4u.net:9007/admin/AproDx9.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1239974788562
O16 - DPF: {7FE26BE2-B923-4B41-9834-E84DA1CC1F96} (Maid Control) - http://vsp.closetmaid.com/vsp/cmaidctl_vsp..._downloader.cab
O16 - DPF: {917458B4-57C3-4A76-AE30-1B634F52210B} - http://12.14.87.55:7000/DVRWebViewer.cab
O16 - DPF: {98425C13-952B-4459-A742-B1B85BDFF330} (WebCamX Control) - http://demo.dvr.com/WebCamX.cab
O16 - DPF: {ADACAA8F-3595-47FE-9C31-9C7471B9BEC7} (OCXDownloadChecker Control) - http://www.worldeyecam.com/webcam8200/cab/...hecker_8198.cab
O16 - DPF: {D64CF6D4-45DF-4D8F-9F14-E65FADF2777C} (PdvrOcx Class) - http://www.dvrstation.com/pdvratl.php?vendor=7
O16 - DPF: {DCBF889B-422B-4AA0-9914-D5045A103758} (WebRPB Control) - http://72.2.74.220:82/WebRPB.cab
O16 - DPF: {F92211F4-3913-4DC2-A275-756374D848B0} (ERViewerOCX Control) - http://208.50.31.213/MP4DVR.cab
O16 - DPF: {FEC048AB-277A-460C-BF50-1A4193AEF148} (DownloadCenter Control) - http://geo-demo-japan.dipmap.com/cab/DownloadCenter_8200.cab
O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - Winlogon Notify: TSigNP - C:\WINDOWS\SYSTEM32\TSigNP.dll
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsubleepa Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: ForceField IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: NeatReceipts Database Controller - Digital Business Processes - C:\Program Files\Common Files\NeatReceipts\DB Controller\NeatReceiptsDBController.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA HDD Protection (Thpsrv) - TOSHIBA Corporation - C:\WINDOWS\system32\ThpSrv.exe
O23 - Service: Tmesrv3 (Tmesrv) - TOSHIBA - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\WINDOWS\system32\TODDSrv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 16790 bytes

#4 extremeboy

extremeboy

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Posted 03 May 2009 - 10:35 AM

Hello.

Please read my previous post again and post back with the DDS logs and a description of any problems you may still encounter.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#5 kevnalu

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Posted 06 May 2009 - 10:10 PM

You mentioned in your previous post that I could post the HJT file. Is it possible to skip the DDS part?

#6 extremeboy

extremeboy

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Posted 07 May 2009 - 03:01 PM

Hello.

Any specfic reason why you want to skip the DDS part? Please run it.

Then followed by the following two scanners.

Download and run MalwareBytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

For complete or visual instructions on installing and running Malwarebytes Anti-Malware please read this link

Download and run RootRepeal CR

Please download RootRepeal to your desktop
  • Physically disconnect your machine from the internet as your system will be unprotected.
  • Unzip it to it's own folder
  • Close/Disable all other programs especially your security programs (anti-spyware, anti-virus, and firewall) Refer to this page, if you are unsure how.
  • Double-click on Rooter.exe to run it. If you are using Vista, please right-click and run as Administrator...
  • Click the Report tab at the bottom.
  • Now click the Scan button in the Report Tab. Posted Image
  • A box will pop up, check the boxes beside ALL SIX
    Posted Image
  • Now click OK.
  • Another box will open, check the boxes beside all the drives, eg : C:\, then click OK.
  • The scan will take a little while to run, so let it go unhindered.
  • Once it is done, click the Save Report button. Posted Image
  • Save it as RepealScan and save it to your desktop
  • Reconnect to the internet.
  • Post the log here in your reply.
With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#7 extremeboy

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Posted 10 May 2009 - 05:58 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy
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If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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#8 kevnalu

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Posted 11 May 2009 - 10:35 PM

Hi, I am still here. I went away this weekend and did not use the CPU. I will work on the issue with your suggestions today . thank you for following up with me.

#9 extremeboy

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Posted 12 May 2009 - 02:52 PM

Okay.

Thanks for letting me know.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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#10 kevnalu

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Posted 14 May 2009 - 05:22 PM

DDS (Ver_09-05-14.01) - NTFSx86
Run by Kevin and Jessica at 18:17:25.31 on Thu 05/14/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_07

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Bar = hxxp://www.toshiba.com/search
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Search_URL = hxxp://www.google.com/ie
mSearchAssistant = hxxp://www.google.com/ie
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - HP Print Enhancer
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: ForceField Toolbar Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\docume~1\admini~1\locals~1\temp\wzse1.tmp\GoogleAFE.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: {BA52B914-B692-46c4-B683-905236F6F655} - No File
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: ForceField Toolbar: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
uRun: [AOL Fast Start] "c:\program files\america online 9.0\AOL.EXE" -b
mRun: [00THotkey] c:\windows\system32\00THotkey.exe
mRun: [CrossMenu] c:\program files\toshiba\crossmenu\CrossMenu.exe
mRun: [000StTHK] 000StTHK.exe
mRun: [TFNF5] TFNF5.exe
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [TRot.exe] c:\program files\toshiba\toshiba rotation utility\TRot.exe
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [TouchED] c:\program files\toshiba\touched\TouchED.Exe
mRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
mRun: [TosHKCW.exe] "c:\program files\toshiba\wireless hotkey\TosHKCW.exe"
mRun: [NDSTray.exe] NDSTray.exe
mRun: [TMESRV.EXE] c:\program files\toshiba\tme3\TMESRV31.EXE /Logon
mRun: [TMERzCtl.EXE] c:\program files\toshiba\tme3\TMERzCtl.EXE /Service
mRun: [TAcelMgr] c:\program files\toshiba\acceleration utilities\tacelmgr\TAcelMgr.exe
mRun: [TSkrMain] c:\program files\toshiba\acceleration utilities\shaker\TSkrMain.exe
mRun: [ThpSrv] c:\windows\system32\thpsrv /logon
mRun: [TFncKy] TFncKy.exe
mRun: [PSQLLauncher] "c:\program files\protector suite ql\launcher.exe" /startup
mRun: [DDWMon] c:\program files\toshiba\toshiba direct disc writer\\ddwmon.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [SkyTel] SkyTel.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [TPSMain] TPSMain.exe
mRun: [TPSODDCtl] TPSODDCtl.exe
mRun: [TOSDCR] TOSDCR.EXE
mRun: [Tvs] c:\program files\toshiba\tvs\TvsTray.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [TabletTip] "c:\program files\common files\microsoft shared\ink\tabtip.exe" /resume
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [CFSServ.exe] CFSServ.exe -NoClient
mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [<NO NAME>]
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
dRun: [TabletWizard] %windir%\help\wizard.hta
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
Trusted Zone: dvr.com\demo
Trusted Zone: intuit.com
Trusted Zone: net-video.net\pho
DPF: vzTCPConfig - hxxp://www2.verizon.net/help/dsl_settings/include/vzTCPConfig.CAB
DPF: Web-Based Email Tools - hxxp://email.secureserver.net/Download.CAB
DPF: {1896F800-6EFB-422F-A04B-AA7D44D9A4A9} - hxxp://72.2.74.220/WebClient.cab
DPF: {3A52566B-6018-485B-B713-8B9FF660D8E8} - hxxp://dvrlink.net/webdvr/webdvr2.4.9.2_0.0.0.0.cab
DPF: {5896F800-6EFB-422F-A04B-AA7D44D9A4A9} - hxxp://97.66.131.214/WebClient.cab
DPF: {5CB26FF7-663A-471F-BDA2-15FE6CCA1B6F} - hxxp://demo-ip-sd10x.ipcam4u.net:9007/admin/AproDx9.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1239974788562
DPF: {7FE26BE2-B923-4B41-9834-E84DA1CC1F96} - hxxp://vsp.closetmaid.com/vsp/cmaidctl_vsp.closetmaid.com_downloader.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {917458B4-57C3-4A76-AE30-1B634F52210B} - hxxp://12.14.87.55:7000/DVRWebViewer.cab
DPF: {98425C13-952B-4459-A742-B1B85BDFF330} - hxxp://demo.dvr.com/WebCamX.cab
DPF: {ADACAA8F-3595-47FE-9C31-9C7471B9BEC7} - hxxp://www.worldeyecam.com/webcam8200/cab/OCXChecker_8198.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {D64CF6D4-45DF-4D8F-9F14-E65FADF2777C} - hxxp://www.dvrstation.com/pdvratl.php?vendor=7
DPF: {DCBF889B-422B-4AA0-9914-D5045A103758} - hxxp://72.2.74.220:82/WebRPB.cab
DPF: {F92211F4-3913-4DC2-A275-756374D848B0} - hxxp://208.50.31.213/MP4DVR.cab
DPF: {FEC048AB-277A-460C-BF50-1A4193AEF148} - hxxp://geo-demo-japan.dipmap.com/cab/DownloadCenter_8200.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2009\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: igfxcui - igfxdev.dll
Notify: loginkey - c:\program files\common files\microsoft shared\ink\loginkey.dll
Notify: psfus - psqlpwd.dll
Notify: TabBtnWL - TabBtnWL.dll
Notify: tpgwlnotify - tpgwlnot.dll
Notify: TSigNP - TSigNP.dll
LSA: Notification Packages = scecli psqlpwd

================= FIREFOX ===================

FF - ProfilePath -

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-05-06 09:09 <DIR> --d----- c:\program files\Coupons
2009-04-15 15:07 <DIR> --d----- c:\documents and settings\kevin and jessica\Downloads

==================== Find3M ====================

2009-05-14 18:18 85,437,216 a--sh--- c:\windows\system32\drivers\fidbox.dat

============= FINISH: 18:19:08.25 ===============

Attached Files

  • Attached File  DDS.txt   9.54KB   4 downloads


#11 kevnalu

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Posted 14 May 2009 - 05:45 PM

Malwarebytes' Anti-Malware 1.36
Database version: 2132
Windows 5.1.2600 Service Pack 2

5/14/2009 6:44:44 PM
mbam-log-2009-05-14 (18-44-44).txt

Scan type: Quick Scan
Objects scanned: 117117
Time elapsed: 16 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ca6319c0-31b7-401e-a518-a07c3db8f777} (Trojan.BHO.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ca6319c0-31b7-401e-a518-a07c3db8f777} (Trojan.BHO.H) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WZSE1.TMP\GoogleAFE.dll (Trojan.BHO.H) -> Quarantined and deleted successfully.

#12 kevnalu

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Posted 14 May 2009 - 06:27 PM

Last item you requested. I appreciate any advice, knowledge, etc you can give. Thank you.

PS - in your advice, you say:
# Save it as RepealScan and save it to your desktop
# Reconnect to the internet.
# Post the log here in your reply.
**You forgot to mention to turn back on the firewall and antivirus, etc. There are many people who will probably forget that...even though it should be common sense. :thumbup2:

-----------------------------------------------------------------------------------------------------------------

ROOTREPEAL © AD, 2007-2008
==================================================
Scan Time: 2009/05/14 19:02
Program Version: Version 1.2.3.0
Windows Version: Windows XP Tablet PC Edition SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA9F42000 Size: 98304 File Visible: No
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79DB000 Size: 8192 File Visible: No
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA8449000 Size: 45056 File Visible: No
Status: -

Name: srescan.sys
Image Path: srescan.sys
Address: 0xF7A3B000 Size: 81920 File Visible: No
Status: -

Name: yuzt.sys
Image Path: yuzt.sys
Address: 0xF75F7000 Size: 61440 File Visible: No
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\WINDOWS\Temp\HPSLPS011.log
Status: Allocation size mismatch (API: 8192, Raw: 4096)

Path: C:\WINDOWS\system32\config\system.LOG
Status: Size mismatch (API: 1024, Raw: 20480)

Path: C:\Documents and Settings\Kevin and Jessica\Local Settings\Temp\etilqs_7Z5sU3v0V67Bb8Quez9h
Status: Allocation size mismatch (API: 32768, Raw: 0)

Path: C:\WINDOWS\Temp\IswTmp\Logs\ISWAK.swl
Status: Allocation size mismatch (API: 96, Raw: 0)

Path: C:\WINDOWS\Temp\IswTmp\Logs\ISWDMP.swl
Status: Allocation size mismatch (API: 96, Raw: 0)

Path: C:\WINDOWS\Temp\IswTmp\Logs\ISWMENUS.swl
Status: Allocation size mismatch (API: 96, Raw: 0)

Path: C:\WINDOWS\Temp\IswTmp\Logs\ISWSPYSCAN.swl
Status: Allocation size mismatch (API: 96, Raw: 0)

Path: C:\WINDOWS\Temp\IswTmp\Logs\ISWSTATS.swl
Status: Allocation size mismatch (API: 96, Raw: 0)

Path: C:\WINDOWS\Temp\IswTmp\Logs\ISWUILIB.swl
Status: Allocation size mismatch (API: 96, Raw: 0)

Path: C:\WINDOWS\Temp\IswTmp\Logs\ISWUL.swl
Status: Allocation size mismatch (API: 96, Raw: 0)

SSDT
-------------------
#: 031 Function Name: NtConnectPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa14ffc0

#: 037 Function Name: NtCreateFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa14cc80

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa167170

#: 046 Function Name: NtCreatePort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa150580

#: 047 Function Name: NtCreateProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa164900

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa164b10

#: 050 Function Name: NtCreateSection
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa168b10

#: 056 Function Name: NtCreateWaitablePort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa150670

#: 062 Function Name: NtDeleteFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa14d210

#: 063 Function Name: NtDeleteKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa1679f0

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa1677a0

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa164280

#: 098 Function Name: NtLoadKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa167f10

#: 099 Function Name: NtLoadKey2
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa167f90

#: 108 Function Name: NtMapViewOfSection
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa168d90

#: 116 Function Name: NtOpenFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa14d070

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa166180

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa165f40

#: 192 Function Name: NtRenameKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa1686f0

#: 193 Function Name: NtReplaceKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa168150

#: 200 Function Name: NtRequestWaitReplyPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa14fbe0

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa168540

#: 210 Function Name: NtSecureConnectPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa150190

#: 224 Function Name: NtSetInformationFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa14d440

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa1674e0

#: 255 Function Name: NtSystemDebugControl
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa165200

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xaa165080

Stealth Objects
-------------------
Object: Hidden Module [Name: Interop.SoftKeyboardInterface.dll]
Process: KeyboardSurrogate.exe (PID: 1380) Address: 0x00eb0000 Size: 28672

Object: Hidden Module [Name: SoftKeyboardLogic.dll]
Process: KeyboardSurrogate.exe (PID: 1380) Address: 0x00ea0000 Size: 36864

Object: Hidden Module [Name: SKLibrary.dll]
Process: KeyboardSurrogate.exe (PID: 1380) Address: 0x00f00000 Size: 118784

Object: Hidden Module [Name: KbcResources.dll]
Process: KeyboardSurrogate.exe (PID: 1380) Address: 0x03240000 Size: 53248

Object: Hidden Module [Name: System.EnterpriseServices.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x04630000 Size: 266240

Object: Hidden Module [Name: System.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x03490000 Size: 3084288

Object: Hidden Module [Name: Intuit.Spc.Foundations.Portability.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x03010000 Size: 471040

Object: Hidden Module [Name: Intuit.Spc.Esd.WinClient.Application.UpdateService.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x009e0000 Size: 36864

Object: Hidden Module [Name: Intuit.Spc.Esd.WinClient.Application.UpdateService.PluginContract.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x00c20000 Size: 28672

Object: Hidden Module [Name: Intuit.Spc.Esd.WinClient.Application.UpdateServicePlugin.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x00e00000 Size: 61440

Object: Hidden Module [Name: Intuit.Spc.Esd.Client.Common.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x00e40000 Size: 86016

Object: Hidden Module [Name: Intuit.Spc.Esd.Core.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x00ea0000 Size: 258048

Object: Hidden Module [Name: Intuit.Spc.Esd.WinClient.Ipc.Remoting.UpdateServiceWorker.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x00ef0000 Size: 36864

Object: Hidden Module [Name: Intuit.Spc.Foundations.Primary.Logging.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x00f10000 Size: 53248

Object: Hidden Module [Name: System.configuration.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x03210000 Size: 438272

Object: Hidden Module [Name: Intuit.Spc.Foundations.Primary.ExceptionHandling.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x031b0000 Size: 77824

Object: Hidden Module [Name: Intuit.Spc.Foundations.Primary.Config.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x031f0000 Size: 86016

Object: Hidden Module [Name: Intuit.Spc.Esd.WinClient.Api.Net.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x033e0000 Size: 421888

Object: Hidden Module [Name: System.XML.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x03a90000 Size: 2076672

Object: Hidden Module [Name: System.Data.SQLite.DLL]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x03f30000 Size: 778240

Object: Hidden Module [Name: Intuit.Spc.Esd.Client.BusinessLogic.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x03ef0000 Size: 143360

Object: Hidden Module [Name: Intuit.Spc.Esd.Client.DataAccess.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x03e90000 Size: 135168

Object: Hidden Module [Name: System.Data.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x04000000 Size: 3059712

Object: Hidden Module [Name: System.Transactions.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x04380000 Size: 270336

Object: Hidden Module [Name: Intuit.Spc.Map.Reporter.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x04470000 Size: 479232

Object: Hidden Module [Name: System.Runtime.Remoting.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x048f0000 Size: 307200

Object: Hidden Module [Name: System.Windows.Forms.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x04b40000 Size: 5017600

Object: Hidden Module [Name: System.Drawing.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x050a0000 Size: 643072

Object: Hidden Module [Name: Intuit.Spc.Map.WindowsFirewallUtilities.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x05260000 Size: 1077248

Object: Hidden Module [Name: System.ServiceProcess.dll]
Process: IntuitUpdateService.exe (PID: 584) Address: 0x05200000 Size: 126976

Object: Hidden Module [Name: DigitalBP.SPI.Core.dll]
Process: NeatReceiptsDBController.exe (PID: 636) Address: 0x041c0000 Size: 126976

Object: Hidden Module [Name: DigitalBP.Core.dll]
Process: NeatReceiptsDBController.exe (PID: 636) Address: 0x03db0000 Size: 61440

Object: Hidden Module [Name: log4net.dll]
Process: NeatReceiptsDBController.exe (PID: 636) Address: 0x00f80000 Size: 282624

Object: Hidden Module [Name: NeatReceipts.dll]
Process: NeatReceiptsDBController.exe (PID: 636) Address: 0x03730000 Size: 6197248

Object: Hidden Module [Name: CFScan.dll]
Process: QBCFMonitorService.exe (PID: 1120) Address: 0x009d0000 Size: 45056

Object: Hidden Module [Name: SoftKeyboardLogic.dll]
Process: TabTip.exe (PID: 340) Address: 0x0b6f0000 Size: 36864

Object: Hidden Module [Name: Interop.SoftKeyboardInterface.dll]
Process: TabTip.exe (PID: 340) Address: 0x0b700000 Size: 28672

Object: Hidden Module [Name: SKLibrary.dll]
Process: TabTip.exe (PID: 340) Address: 0x0b750000 Size: 118784

Object: Hidden Module [Name: KbcResources.dll]
Process: TabTip.exe (PID: 340) Address: 0x0b820000 Size: 53248

#13 extremeboy

extremeboy

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Posted 15 May 2009 - 05:45 PM

Hello.

I don't see too much right now. Please update Java and run an online scan for me.

Update Java to Version 6 Update 13

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 13.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
    Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u13-windows-i586-p.exe to install the newest version.
*If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
** If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
*** The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Run Scan with Kaspersky

Please do a scan with Kaspersky Online Scanner. Please note: Kaspersky requires Java Runtime Environment (JRE) be installed before scanning for malware, as ActiveX is no longer being used.)

If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Open the Kaspersky WebScanner
    page.
  • Click on the Posted Image button on the main page.
  • The program will launch and fill in the Information section on the left.
  • Read the "Requirements and Limitations" then press the Posted Image button.
  • The program will begin downloading the latest program and definition files. It may take a while so please be patient and let it finish.
  • Once the files have been downloaded, click on the Posted Image ...button.
    In the scan settings make sure the following are selected:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
      By default the above items should already be checked.
    • Click the Posted Image button, if you made any changes.
  • Now under the Scan section on the left:

    Select My Computer
  • The program will now start and scan your system. This will run for a while, be patient and let it finish.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
You can refer to this animation by sundavis.

Re-run DDS and post back with a new log.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#14 extremeboy

extremeboy

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Posted 18 May 2009 - 10:18 AM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#15 kevnalu

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Posted 21 May 2009 - 08:20 AM

Sorry, I am still here....were those trojans - I will do the things you said.




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