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House call says I have Troj_bho.wo and cannot remove


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3 replies to this topic

#1 halestrm

halestrm

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  • Local time:09:33 PM

Posted 16 April 2009 - 09:24 AM

Getting pop-ups including one that said I was infected and should download software. I used task manager to end the task of the pop-up windows.

Running Windows XP Media Center edition service pack 3. Using Windows Live. Run the Trend housecall monthly, using the old version, new one does not work with the version of XP I have.

Computer is a Dell Dimension DM051 with 2 gig ram.

Below is the DSS log I did this morning.

Thank you in advance for any help you can give me. I really appreciate the time and effort!


DDS (Ver_09-03-16.01) - NTFSx86
Run by Joe Woodmansee at 7:15:41.07 on Thu 04/16/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1206 [GMT -7:00]

AV: Windows Live OneCare *On-access scanning enabled* (Updated)
FW: Windows Live OneCare Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Windows Live\Family Safety\fsssvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\NeatReceipts\DB Controller\NeatReceiptsDBController.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\ehome\RMSvc.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\ehome\McrdSvc.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\msdtc.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\CTHELPER.EXE
C:\WINDOWS\system32\CTXFIHLP.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\Lexmark 4200 Series\lxbmbmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Windows Live\Family Safety\fssui.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Lexmark 4200 Series\lxbmbmon.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\WINDOWS\ehome\RMSysTry.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
c:\program files\common files\installshield\updateservice\isuspm.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\Program Files\Java\jre1.5.0_06\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\dllhost.exe
c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Documents and Settings\Joe Woodmansee\Local Settings\Temporary Internet Files\Content.IE5\ENADTBQY\dds[1].scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4061009
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Windows Live OneCare Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - c:\program files\windows live\family safety\fssbho.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [CTHelper] CTHELPER.EXE
mRun: [CTxfiHlp] CTXFIHLP.EXE
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_06\bin\jusched.exe
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [CTDVDDET] "c:\program files\creative\sound blaster x-fi\dvdaudio\CTDVDDET.EXE"
mRun: [VolPanel] "c:\program files\creative\sound blaster x-fi\volume panel\VolPanel.exe" /r
mRun: [AudioDrvEmulator] "c:\program files\creative\shared files\module loader\dllml.exe" -1 audiodrvemulator "c:\program files\creative\shared files\module loader\audio emulator\AudDrvEm.dll"
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [MimBoot] c:\progra~1\musicm~1\musicm~3\mimboot.exe
mRun: [MMTray] "c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe"
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb11.exe
mRun: [HPHUPD06] c:\program files\hp\{aac4fc36-8f89-4587-8dd3-ebc57c83374d}\hphupd06.exe
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [HPHmon06] c:\windows\system32\hphmon06.exe
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [OneCareUI] "c:\program files\microsoft windows onecare live\winssnotify.exe"
mRun: [Lexmark 4200 Series] "c:\program files\lexmark 4200 series\lxbmbmgr.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [fssui] "c:\program files\windows live\family safety\fssui.exe" -autorun
mRun: [Carbonite Backup] c:\program files\carbonite\carbonite backup\CarboniteUI.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\extend~1.lnk - c:\windows\ehome\RMSysTry.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: musicmatch.com\online
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} - hxxps://www.windowsonecare.com/install/cli/1.1.1067.8/WinSSWebAgent.CAB
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1161477207968
DPF: {712362BF-E411-4F43-99D2-EB15F80AF1DB} - hxxp://entimg.msn.com/client/msnediag4616.cab
DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} - hxxps://remote.tickco.com/Remote/msrdp.cab
DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} - hxxp://picture.vzw.com/activex/VerizonWirelessUploadControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} - hxxps://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} - hxxp://entimg.msn.com/client/msnmusax4616.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2008-5-27 43816]
R2 fsssvc;Windows Live OneCare Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2007-12-17 523816]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\McrdSvc.exe [2005-10-20 96256]
R2 NeatReceipts Database Controller;NeatReceipts Database Controller;c:\program files\common files\neatreceipts\db controller\NeatReceiptsDBController.exe [2008-2-5 228480]
R2 OcHealthMon;Windows Live OneCare Health Monitor;c:\program files\microsoft windows onecare live\OcHealthMon.exe [2009-3-22 24936]
S3 MSSQL$NR2007;SQL Server (NR2007);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2008-11-24 29263712]

=============== Created Last 30 ================

2009-04-15 11:22 10,240 a------- c:\windows\system32\iehelper.dll
2009-03-28 06:43 1,089,593 -------- c:\windows\system32\dllcache\ntprint.cat
2009-03-27 15:14 <DIR> --d----- c:\windows\system32\XPSViewer
2009-03-27 15:13 597,504 -------- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-03-27 15:13 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-03-27 15:13 575,488 -------- c:\windows\system32\dllcache\xpsshhdr.dll
2009-03-27 15:13 117,760 -------- c:\windows\system32\prntvpt.dll
2009-03-27 15:13 89,088 -------- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-03-27 15:13 <DIR> --d----- C:\acd5ac59f0f3988505133657a8
2009-03-27 15:13 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-03-27 15:13 1,676,288 -------- c:\windows\system32\dllcache\xpssvcs.dll
2009-03-27 15:13 <DIR> --d----- c:\windows\SxsCaPendDel
2009-03-21 12:57 <DIR> --d----- c:\program files\Musicnotes
2009-03-21 07:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll

==================== Find3M ====================

2009-03-06 07:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-06 07:22 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-03-02 17:18 826,368 a------- c:\windows\system32\wininet.dll
2009-03-02 17:18 826,368 a------- c:\windows\system32\dllcache\wininet.dll
2009-02-27 21:54 636,072 -------- c:\windows\system32\dllcache\iexplore.exe
2009-02-20 03:20 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-02-20 03:20 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-02-19 22:14 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2009-02-09 05:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 05:10 729,088 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-02-09 05:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 05:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 05:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 05:10 714,752 -------- c:\windows\system32\dllcache\ntdll.dll
2009-02-09 05:10 617,472 -------- c:\windows\system32\dllcache\advapi32.dll
2009-02-09 05:10 473,600 -------- c:\windows\system32\dllcache\fastprox.dll
2009-02-09 05:10 453,120 -------- c:\windows\system32\dllcache\wmiprvsd.dll
2009-02-09 05:10 401,408 -------- c:\windows\system32\dllcache\rpcss.dll
2009-02-09 04:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 04:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-02-07 19:02 2,066,048 -------- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-02-06 04:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 04:11 110,592 -------- c:\windows\system32\dllcache\services.exe
2009-02-06 04:08 2,189,056 -------- c:\windows\system32\dllcache\ntoskrnl.exe
2009-02-06 04:06 2,145,280 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 04:06 2,145,280 -------- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-02-06 03:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-06 03:39 35,328 -------- c:\windows\system32\dllcache\sc.exe
2009-02-06 03:32 2,023,936 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 03:32 2,023,936 -------- c:\windows\system32\dllcache\ntkrpamp.exe
2009-02-06 03:10 227,840 -------- c:\windows\system32\dllcache\wmiprvse.exe
2009-02-03 12:59 56,832 a------- c:\windows\system32\secur32.dll
2009-02-03 12:59 56,832 -------- c:\windows\system32\dllcache\secur32.dll
2008-06-26 22:04 226 a------- c:\docume~1\joewoo~1\applic~1\wklnhst.dat
2007-10-28 18:28 722,176 a------- c:\documents and settings\joe woodmansee\gotomypc_428.exe
2006-10-30 20:20 88 ---shr-- c:\windows\system32\A70FC3B002.sys
2006-10-30 20:20 3,350 a--sh--- c:\windows\system32\KGyGaAvL.sys
2008-06-22 11:20 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008062220080623\index.dat

============= FINISH: 7:16:06.93 ===============

Attached Files



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#2 halestrm

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Posted 20 April 2009 - 09:35 AM

MS Live OneCare said that it cleaned a win32/fakespypro. The TrendMicro virus ency calls it troj fakeav*.* (multiple names). Rescanning to see if house call still sees anything.

#3 KoanYorel

KoanYorel

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Posted 01 May 2009 - 09:56 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 KoanYorel

KoanYorel

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Posted 05 May 2009 - 12:19 PM

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R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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