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PLEASE HELP! issue regarding a program called "winibluesoft"


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7 replies to this topic

#1 dmaruk

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Posted 16 April 2009 - 12:42 AM

Hi, my name is david and i am in DESPERATE need!

recently, i downloaded a program called "winibluesoft" (winibluesoft.net) thniking it was an antivuris program, but it turned out to be a terible virus!

symptoms include (but not limited to) shutting off with a blue screen anytime internet is disconnected, slowed speed, and it seems to have affected my Windows Security Centre.

I am running Windows XP home edition (i think)

I have norton, but it recently expired and i do not have the money to update right now. (also i thnik it sucks anyways)

when i first downloaded it, it kept scanning my computer, but i knew it was fake because it only took like 30 seconds to "scan" my whole system. once finished this, it kept asking for my credit card number so i could buy the prgram to fix my problems (BS!!!!!)

now, after a bunch of random restarts, it doesnt show up anymore, but i can tell it is still affecting my computer. i cant find the file anywhere on my computer to uninstall.

i am willing to do anything to get rid of this thing, even if it involves rebooting my whole computer and losing all my saved files, or taking it in to a technician, whatever i just dont know what to do!

please, any help would be SOOO appreciated!!!

thanks
david

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#2 Stang777

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Posted 16 April 2009 - 01:50 AM

If you can download and run Malwarebytes and SuperAntiSpyware do that (update each of them before using). Do a scan with each of them, rebooting inbetween scans, and let them fix whatever they find. Run Malwarebytes first as it is quicker, I would start with a quick scan of each and then go back and run a full scan of each. After scanning and rebooting rescan and if they are still showing any infected files, or if your computer is still acting like it is infected, post in the "Am I Infected" section of this forum and include your latest Malwarebytes and SuperAntiSpyware logs.

Here are the links to download those two programs....

http://www.malwarebytes.org/

http://www.superantispyware.com/

Avira and Avast are free antivirus programs that many people seem to really like.

Btw, if those programs will not install or run after installing, try changing the name of the programs or installing and\or running in safe mode, or both. Malwarebytes works better in regular windows than safe mode, but if safe mode is the only way you can run it, give it a shot

Edited by Stang777, 16 April 2009 - 01:58 AM.


#3 dmaruk

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Posted 16 April 2009 - 04:25 PM

THanks for responding. I have tried these two websites you have recommended but its as if the virus wont let me even visit the sites! they appear for a split second, and then the page reverts to a "Oops! this link appears to be broken!" aaaah! any other ideas?

thanks
david


Moved the above three posts from the XP forum and merged the topic to the newer topic created in the Am I Infected forum. ~ OB

Edited by Orange Blossom, 17 April 2009 - 07:30 PM.


#4 dmaruk

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Posted 16 April 2009 - 05:23 PM

Hi, i am looking for some help on getting rid of a virus that has taken control of my computer. The application is called winibluesoft (winibluesoft.net), i downloaded it thinking it was a legit antivirus program (i know im an idiot) and well, it not. It has severely screwed up my computer, causing it to revert to a blue-screen shutoff anytime i disconnect the internet, and it wont let me visit a lot of sites like superantispyware.com, so i guess i cant really download any program to get rid of it. i cant uninstall it because i cant find the file that downloaded. any ideas?

thanks
david

#5 boopme

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Posted 16 April 2009 - 06:53 PM

Hi David, we'll start here.
Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#6 dmaruk

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Posted 16 April 2009 - 07:34 PM

thanks for replying. i managed to download this program, but when i try to run it nothing happens. its like the virus wont allow it to run. argh!

one question: my dell laptop has a function where it can restore my computer to its original factory settings. i will lose all data on drive C but i am willing to do this. will this process eliminate any viruses or malware off my computer??

Edited by Orange Blossom, 17 April 2009 - 07:30 PM.
Oops. Edited the wrong post, so I reversed it. ~ OB


#7 boopme

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Posted 16 April 2009 - 07:38 PM

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll

****

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

***
Try this random renamer for MBAM
http://kixhelp.com/wr/files/mb/randmbam.exe
****
Try using a System Retore Point prior to the date of infection. You may be able to update and run MBam. Note this did not remove the malware.
Windows XP System Restore Guide
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#8 boopme

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Posted 16 April 2009 - 10:10 PM

one question: my dell laptop has a function where it can restore my computer to its original factory settings. i will lose all data on drive C but i am willing to do this. will this process eliminate any viruses or malware off my computer??


Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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