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Netgear DGB11G Connection Problem


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#1 JennyM9275

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Posted 15 April 2009 - 05:08 PM

Hi, I know this will sound like a really stupid question but I'm hoping someone can help?

I bought a Netgear DGB11G wireless router about a year ago (after the guy in the shop advised it was the easiest to use!) and finally managed to get it set up after three hours and lots of tears a swear words.

It has been working fine until I had to turn off the power last night. Now that the power is back on it has stopped working - the power light and the internet light are both red (rather than green) and I don't know what to do to get it back to normal. I have checked the plug and power supply and all the other comnnections which are all fine. I've looked for the original set up instructions and can't find them so I'm really lost - can anyone please help me?

Thanks Jenny

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#2 danr

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Posted 15 April 2009 - 09:23 PM

Try this,

Turn off the computer, the router and the modem. Now turn on the modem and wait a few moments for it to boot, then turn on the router and wait a few moments for it to boot (them lights should turn green) then start the computer.

If that doesn't help post back and let us know.

#3 Blam6

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Posted 16 April 2009 - 06:12 AM

If a power cycle doesn't fix the problem, then the firmware is probably corrupted

You will need to reset the firmward.

Hold the power/reset button at the back of the router for for 20 seconds while it is on, unplug the routers power, then continue holding it for 20 seconds.

Plug the power back in and let go of the button.

This will mean you will have to reconfigure all the settings again unfortunately.

Blam

#4 JennyM9275

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Posted 16 April 2009 - 07:46 AM

Thanks for your help - tried everything but no joy. Finally have found a 'phone number for Netgear and they are sending out a new router. So fingers crossed...




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