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Blue Screen Error-won't boot in safe mode


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#1 cmrisner

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Posted 15 April 2009 - 11:57 AM

A friend of mine said they were having computer trouble so I went over to take a look late last night and saw they have a blue screen error message:

STOP: 0x0000007E (0xC0000005, 0x000042CA, 0xF89EF548, 0xF89EF244)

I tried booting with last known good configuration...didn't work

Then I tried booting in safe mode...didn't boot

I was going to use an XP CD to boot up recovery console but Dell didn't send them an XP CD.

They indicated to me that before the blue screen error they were being inundated with pop-ups and their computer was running very slowly, thus indicating they have a virus/malware infection. Apparently they didn't respond and try to stop the infection before it became worse as they seemed to have let it to go for some time. Unfortunately, I don't yet know what viruses/malware are present and how serious that problem is since I haven't been able to boot windows yet, but I think the two problems are likely related.

They are running XP SP3...although I am not 100% sure it is SP3.
2.8 Ghz Pentium 4
512 RAM
80 GB HD

I am going to go back to their house tomorrow night and run recovery console from my XP disc and run the following:
chkdsk /r
fixboot
fixmbr

Their house is far from me so I would rather fix their computer while I am there next time. So my question is, what else should I do to get windows to boot normally? What should I do if the tasks I have listed above fail to eliminate the blue screen error? Once I have booted windows successfully what should be the first thing you would recommend I do in troubleshooting their virus problems?

I realize that these are very general questions and normally the forum might address one question at a time with more specific information. Unfortunately I have to travel an hour to get to their computer so it is difficult to go back and forth so I can post additional information to the forum on my progress. I am hoping forum members will still try and help me.

Thanks
Chad

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#2 garmanma

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Posted 15 April 2009 - 01:55 PM

Hello

We will have to create a small 'fix CD' to solve this problem.
Please download RC.ISO and save it somewhere you can find it.
Also download MagicISO and install it.

Start MagicISO. You should see a window informing you about the full version of MagicISO.
In the bottom right select Try It! and the program will open.
Click on File and then on Open and navigate to the RC.ISO file you downloaded. Select it, and click Open.

First, we'll need to add a clean version of userinit.exe to the current RC.ISO
  • In the upper right pane, double click on the i386 folder.
  • Right click in the upper right pane and select Add Files...
  • Navigate to C:\Windows\System32 and select userinit.exe
  • Then click Open to add userinit.exe to the CD image.
  • Click File and select Save As...
  • Name the file RCplus and save it somewhere you can find it.
Next, we'll need to burn the newly created image to a disk that we can use to fix the problem.
  • Put a blank CD-R disk in your CD burner and close the tray. If an AutoPlay window opens, close it.
  • Click on Tools and select Burn CD/DVD with ISO.... A window will appear.
  • Click on the little folder to the right of CD/DVD Image File then navigate to the newly created RCplus.iso Image file and click Open.
  • In the CD/DVD Writing Speed drop-down menu choose the 8X setting.
  • Under Format make sure that Mode 1 is selected.
  • And finally, click on the Burn it! button to burn RCplus.iso to disk.
Once the disk is burned, put it in the machine you want to fix and restart it.
Boot to the CD just as you would with a Windows XP disk.
At the Welcome to Setup screen, press R to enter the Recovery Console.
Choose the installation to be repaired by number (usually 1) and press Enter.
When you are asked for the Administrator password, enter the password or leave it blank (default) and press Enter.

At the C:\Windows> prompt, type the following commands pressing Enter after each one. Note: Watch the spaces.

D:
cd i386
copy userinit.exe c:\windows\system32
exit

After putting in the third command, you should receive the message 1 file copied which will indicate that the operation succeeded.
Now take out the CD and reboot your computer to normal mode. Try to log in and it should let you back in.
Mark
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#3 cmrisner

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Posted 16 April 2009 - 12:15 PM

I tried running chkdsk /r , fixmbr, and fixboot as well as replacing the userinit.exe file and I still have the same blue screen problem. What can I do now?

Thanks

#4 garmanma

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Posted 16 April 2009 - 07:10 PM

Sounds like it's time to reformat and reinstall
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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