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Spyware Protect 2009 problem with drivers?


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#1 FTorres9

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Posted 15 April 2009 - 11:10 AM

Hi. I'm new to this forum so I apologize if my problem has been previously discussed. I did a search and i don't believe this exact problem has been.

Last night my computer got infected with some fake spyware virus called Spyware Protect 2009. At first it seemed just to be annoying pop-ups and then I was unable to connect to my internet.

Since I do not know too much about computers, I researched in online and tried to remove it manually (since i cannot connect to the internet to use any virus removers that were recoomended). I deleted all the files it told me to delete etc... and it no longer appears anywhere on my computer.

However, I was still unable to connect to the internet. At this point I called Microsoft support and no real help was recieved. They had me run ipconfigs and resets and all of that but my problem was not resolved.

After looking around, it appeared to me that some of my drivers may be messed up. What i go into Device Manager, all of the options under "Network Adapters" have the status: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39). Troubleshooting has done nothing so far.

I bought this computer (IBM ThinkCentre with Windwos XP Pro) refurbished, and therefore do not have a driver disc.

I do still believe that i have a drivers disc for my old computer (Dell with Windows XP Home)

What is the best way to go about fixing my problem. Is the virus actually gone? Are the damaged drivers my only problem?

Again, I apologize if this has been discussed before or if this post is in the wrong topic.

Thank You.

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#2 harrythook

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Posted 15 April 2009 - 11:20 AM

You can try IBM's site for downloading drivers:
http://www.ibm.com/products/finder/us/find...prcn-_-download

There are also aftermarket sites that carry some of the driver links, you need to know what hrdware is in there. This is just an example:
http://www-307.ibm.com/pc/support/site.wss...ocid=MIGR-50534

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#3 DaChew

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Posted 15 April 2009 - 11:01 PM

You'll need access to a clean working computer and some method of transferring files. Just to be on the safe side I would use MBAM to scan for remnants of the infection, most guides for removal seem to be out of date in a few weeks if not sooner.

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.




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