Posted 15 April 2009 - 11:10 AM
Hi. I'm new to this forum so I apologize if my problem has been previously discussed. I did a search and i don't believe this exact problem has been.
Last night my computer got infected with some fake spyware virus called Spyware Protect 2009. At first it seemed just to be annoying pop-ups and then I was unable to connect to my internet.
Since I do not know too much about computers, I researched in online and tried to remove it manually (since i cannot connect to the internet to use any virus removers that were recoomended). I deleted all the files it told me to delete etc... and it no longer appears anywhere on my computer.
However, I was still unable to connect to the internet. At this point I called Microsoft support and no real help was recieved. They had me run ipconfigs and resets and all of that but my problem was not resolved.
After looking around, it appeared to me that some of my drivers may be messed up. What i go into Device Manager, all of the options under "Network Adapters" have the status: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39). Troubleshooting has done nothing so far.
I bought this computer (IBM ThinkCentre with Windwos XP Pro) refurbished, and therefore do not have a driver disc.
I do still believe that i have a drivers disc for my old computer (Dell with Windows XP Home)
What is the best way to go about fixing my problem. Is the virus actually gone? Are the damaged drivers my only problem?
Again, I apologize if this has been discussed before or if this post is in the wrong topic.