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Unknown Infection


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2 replies to this topic

#1 willebug

willebug

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  • Local time:10:38 AM

Posted 15 April 2009 - 10:50 AM

Here is my log. My computer has taken a total dump on me. On startup RTVSCAN and DOSCAN take over and even when I end them through the taskmanager they come back. I'm not sure what I've gotten myself into but it's making my computer almost useless. I use firefox mostly and haven't even check IE to see if it has issues or not but I'm sure it does.


DDS (Ver_09-03-16.01) - NTFSx86
Run by William at 10:37:06.33 on Wed 04/15/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_11
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3071.1776 [GMT -5:00]

AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated)
FW: Symantec Endpoint Protection *enabled*
FW: Norton AntiVirus *enabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\WLANExt.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\ActivIdentity\ActivClient\accoca.exe
C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleilCS.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Windows\system32\IoctlSvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Program Files\Common Files\Protexis\License Service\PSIService.exe
C:\Windows\system32\svchost.exe -k regsvc
C:\Program Files\Silicon Image\3114-W-I32-R SATARAID5\SATARaid5ConfigService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\IVT Corporation\BlueSoleil\BsHelpCS.exe
C:\Windows\System32\alg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\DoScan.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SavUI.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Windows\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SymCorpUI.exe
C:\Users\William\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = about:blank
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
mStart Page = about:blank
mDefault_Page_URL = hxxp://www.yahoo.com
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = 127.0.0.1;*.local
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: ContributeBHO Class: {074c1dc5-9320-4a9a-947d-c042949c6216} - c:\program files\adobe\/Adobe Contribute CS4/contributeieplugin.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Contribute Toolbar: {517bdde4-e3a7-4570-b21e-2b52b6139fc7} - c:\program files\adobe\/Adobe Contribute CS4/contributeieplugin.dll
TB: {5BED3930-2E9E-76D8-BACC-80DF2188D455} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [accrdsub] "c:\program files\actividentity\activclient\accrdsub.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [NBKeyScan] "c:\program files\nero\nero8\nero backitup\NBKeyScan.exe"
mRun: [<NO NAME>]
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
uExplorerRun: [System Patcher] BTCPatcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\activc~1.lnk - c:\program files\actividentity\activclient\acsagent.exe
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Send To &Bluetooth - c:\program files\iogear\bluetooth software\btsendto_ie_ctx.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: ebay.com\signin
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://www.pcpitstop.com/betapit/PCPitStop.CAB
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: x-excid - {9D6CC632-1337-4a33-9214-2DA092E776F4} - c:\windows\downloaded program files\mimectl.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
{eec73ea5-1367-49d1-93f4-ca1d8c22e9f9}

================= FIREFOX ===================

FF - ProfilePath - c:\users\william\appdata\roaming\mozilla\firefox\profiles\lgfhivlm.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p=
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=ffds1&p=
FF - plugin: c:\progra~1\gradke~1\dbsign~1\lib\npDBsignWeb.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npDBsignWeb.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\william\appdata\roaming\mozilla\firefox\profiles\lgfhivlm.default\extensions\{0c7e3f01-99e9-4095-9bdc-f84724960b57}\plugins\NPCpnMgr.dll
FF - plugin: c:\users\william\appdata\roaming\mozilla\firefox\profiles\lgfhivlm.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000006.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-4-15 64160]
R2 accoca;ActivClient Middleware Service;c:\program files\actividentity\activclient\accoca.exe [2008-5-29 198184]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 951632]
R2 SATARaid5 Config Service;SATARaid5 Configuration Service;c:\program files\silicon image\3114-w-i32-r sataraid5\SATARaid5ConfigService.exe [2005-10-5 131072]
R3 dc3d;USBCCGP filter driver (dc3d);c:\windows\system32\drivers\dc3d.sys [2009-1-15 15360]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-25 101936]
R3 SCR3XX2K;SCR3xx USB SmartCardReader;c:\windows\system32\drivers\SCR3XX2K.sys [2008-12-29 56960]
S3 A3AB;D-Link AirPro 802.11a/b Wireless Adapter Service(A3AB);c:\windows\system32\drivers\A3ABv.sys [2008-8-26 697344]
S3 Adobe Version Cue CS4;Adobe Version Cue CS4;c:\program files\common files\adobe\adobe version cue cs4\server\bin\VersionCueCS4.exe [2008-8-15 288112]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-11-18 23888]
S3 NPF;Netgroup Packet Filter;c:\windows\system32\drivers\npf.sys [2008-1-30 42512]
S3 NUVision;Pinnacle Linx;c:\windows\system32\drivers\Nuvision.sys [2007-8-27 136352]
S3 SEM43XX;Sony Ericsson 802.11 Network Adapter Driver;c:\windows\system32\drivers\SEMWL6.SYS [2007-2-12 534016]
S3 SEMWModem;Sony Ericsson SEMWModem;c:\windows\system32\drivers\GCXX.sys [2007-5-14 108928]
S3 SEMWWNIC;Sony Ericsson SEMWWNIC;c:\windows\system32\drivers\GCXXNet.sys [2007-4-13 53248]
S3 Sony_EricssonWWSC;Sony Ericsson SIM Card Reader;c:\windows\system32\drivers\GCXXSC.sys [2007-4-13 19328]
S4 setrysvc;Sony Ericsson Wireless LAN Tray Service;c:\windows\system32\setrysvc.exe c:\windows\system32\semwltry.exe --> c:\windows\system32\setrysvc.exe c:\windows\system32\semwltry.exe [?]

=============== Created Last 30 ================

2009-04-15 07:14 376,832 a------- c:\windows\system32\winhttp.dll
2009-04-15 07:11 551,424 a------- c:\windows\system32\rpcss.dll
2009-04-15 07:11 3,599,328 a------- c:\windows\system32\ntkrnlpa.exe
2009-04-15 07:11 3,547,632 a------- c:\windows\system32\ntoskrnl.exe
2009-04-15 07:11 666,624 a------- c:\windows\system32\printfilterpipelinesvc.exe
2009-04-15 07:11 183,296 a------- c:\windows\system32\sdohlp.dll
2009-04-15 07:11 98,304 a------- c:\windows\system32\iasrecst.dll
2009-04-15 07:11 54,784 a------- c:\windows\system32\iasads.dll
2009-04-15 07:11 44,032 a------- c:\windows\system32\iasdatastore.dll
2009-04-15 07:11 26,112 a------- c:\windows\system32\printfilterpipelineprxy.dll
2009-04-15 07:11 17,408 a------- c:\windows\system32\iashost.exe
2009-04-15 07:10 562,176 a------- c:\windows\system32\msdtcprx.dll
2009-04-15 07:10 38,912 a------- c:\windows\system32\xolehlp.dll
2009-04-15 07:10 1,255,936 a------- c:\windows\system32\lsasrv.dll
2009-04-15 07:10 72,704 a------- c:\windows\system32\secur32.dll
2009-04-15 07:10 24,064 a------- c:\windows\system32\amxread.dll
2009-04-15 07:10 13,824 a------- c:\windows\system32\apilogen.dll
2009-04-15 06:57 15,688 a------- c:\windows\system32\lsdelete.exe
2009-04-15 01:13 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-04-15 01:10 <DIR> --d----- c:\programdata\Lavasoft
2009-04-15 01:10 <DIR> --d----- c:\program files\Lavasoft
2009-04-14 11:05 102,664 a------- c:\windows\system32\drivers\tmcomm.sys
2009-04-14 11:04 <DIR> --d----- c:\users\william\.housecall6.6
2009-04-14 10:53 <DIR> -cd-h--- c:\programdata\{7972B2E5-3E09-4E5E-81B7-FE5819D6772F}
2009-04-14 10:53 <DIR> -cd-h--- c:\progra~2\{7972B2E5-3E09-4E5E-81B7-FE5819D6772F}
2009-04-14 10:09 354,212,899 a------- c:\windows\MEMORY.DMP
2009-04-12 16:16 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-04-12 16:16 23,400 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-04-12 16:15 <DIR> --d----- c:\program files\iPod
2009-04-12 16:15 <DIR> --d----- c:\programdata\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-12 16:15 <DIR> --d----- c:\progra~2\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-12 16:15 <DIR> --d----- c:\program files\iTunes
2009-03-22 21:15 <DIR> --d----- c:\programdata\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-22 21:15 <DIR> --d----- c:\progra~2\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-22 13:59 1,409 a------- c:\windows\system32\tmpC2E99.FOT
2009-03-22 13:59 1,409 a------- c:\windows\system32\tmp83C99.FOT
2009-03-22 13:59 1,409 a------- c:\windows\system32\tmp08D99.FOT
2009-03-22 13:59 1,409 a------- c:\windows\system32\tmpE5B99.FOT
2009-03-22 13:59 1,409 a------- c:\windows\system32\tmp97999.FOT
2009-03-22 13:59 1,409 a------- c:\windows\system32\tmp37A99.FOT
2009-03-20 12:18 1,409 a------- c:\windows\system32\tmpD70B6.FOT
2009-03-20 12:18 1,409 a------- c:\windows\system32\tmp2AFA6.FOT
2009-03-20 12:18 1,409 a------- c:\windows\system32\tmpCEDA6.FOT
2009-03-20 12:18 1,409 a------- c:\windows\system32\tmp8FBA6.FOT
2009-03-20 12:18 1,409 a------- c:\windows\system32\tmp7CEA6.FOT
2009-03-20 12:18 1,409 a------- c:\windows\system32\tmp21DA6.FOT

==================== Find3M ====================

2009-04-10 13:38 143,360 a------- c:\windows\inf\infstrng.dat
2009-04-10 13:38 86,016 a------- c:\windows\inf\infpub.dat
2009-04-09 07:03 5,220 a------- c:\windows\system32\PerfStringBackup.TMP
2009-04-07 07:20 143,360 a------- c:\windows\inf\infstor.dat
2009-03-16 22:38 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-03-13 18:01 149,768 a------- c:\windows\system32\drivers\WpsHelper.sys
2009-03-08 06:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 06:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 06:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 06:33 109,056 a------- c:\windows\system32\iesysprep.dll
2009-03-08 06:33 109,568 a------- c:\windows\system32\PDMSetup.exe
2009-03-08 06:33 132,608 a------- c:\windows\system32\ieUnatt.exe
2009-03-08 06:33 107,520 a------- c:\windows\system32\RegisterIEPKEYs.exe
2009-03-08 06:33 107,008 a------- c:\windows\system32\SetIEInstalledDate.exe
2009-03-08 06:33 103,936 a------- c:\windows\system32\SetDepNx.exe
2009-03-08 06:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 06:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 06:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 06:32 66,560 a------- c:\windows\system32\wextract.exe
2009-03-08 06:32 169,472 a------- c:\windows\system32\iexpress.exe
2009-03-08 06:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 06:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 06:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 06:22 156,160 a------- c:\windows\system32\msls31.dll
2009-02-08 22:10 2,033,152 a------- c:\windows\system32\win32k.sys
2009-02-01 18:20 268,435,456 a--sh--- C:\WinPEpge.sys
2008-06-26 15:05 665,600 a------- c:\windows\inf\drvindex.dat
2008-03-29 15:27 174 a--sh--- c:\program files\desktop.ini
2007-04-24 02:22 1,233 a------- c:\program files\GuideMenuSetup.iss
2007-04-05 22:28 1,237 a------- c:\program files\WinDVDSetup.iss
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-05-10 16:09 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2008-05-10 16:09 32,768 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2008-05-10 16:09 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat

============= FINISH: 10:43:01.94 ===============

Attached Files



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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


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  • Local time:11:38 AM

Posted 29 April 2009 - 10:45 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 03 May 2009 - 02:30 PM

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R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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