If you cannot use the Internet or download any programs, you are going to need access to another computer (family member, friend, etc) with an Internet connection.
Please download
Dr.Web CureIt and
Malwarebytes Anti-Malware, save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the programs. If you cannot transfer to or install on the infected machine, try running the MBAM setup file directly from the flash drive or CD by double-clicking on
mbam-setup.exe so it will install on the hard drive. For Dr.Web CureIt you will only need to double-click on
launch.exe.
You will also need to, manually
download the database updates for MBAM, save and transfer them as well. After installing MBAM, just double-click on
mbam-rules.exe to install and update.
Mbam-rules.exe is
not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (
rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system.
- XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
- Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
If you cannot see the folder, then you may have to
Reconfigure Windows to show it.
Print out and follow these
Instructions for scanning with Dr.WebCureIt in "
safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply.
Print out and follow these
Instructions for scanning with Malwarebytes Anti-Malware and perform a
Quick Scan in normal mode.
- Check all items found for removal.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
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