Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

XP locking up, or blue screen of death twice today


  • This topic is locked This topic is locked
2 replies to this topic

#1 --Ross

--Ross

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:01:07 PM

Posted 15 April 2009 - 12:53 AM

Machine is locking up or blue screen of death a lot today, I do not recognize some of the highjack this programs:
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe

nor these extra's
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\ANYCOM\Blue USB-200-250\btsendto_ie_ctx.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ANYCOM\Blue USB-200-250\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ANYCOM\Blue USB-200-250\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe


--Ross

DDS (Ver_09-03-16.01) - NTFSx86
Run by Ross at 23:31:37.95 on Tue 04/14/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.603 [GMT -6:00]

AV: COMODO Antivirus *On-access scanning enabled* (Updated)
FW: COMODO Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Programs3\FIREWALL\Comodo\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\ANYCOM\Blue USB-200-250\bin\btwdins.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Ativa\USB AWGUA54\Wireless Utility\Ativawcui.exe
C:\Program Files\ANYCOM\Blue USB-200-250\BTTray.exe
C:\PROGRA~1\ANYCOM\BLUEUS~1\BTSTAC~1.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Download\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: BhoMisc Class: {e3578b37-6346-4ec1-a82b-38273a100dcf} - c:\program files\trend micro\trendprotect\msie\wrs.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: TrendProtect: {f83be649-1cc3-48ee-b2e2-0826cef3822a} - c:\program files\trend micro\trendprotect\msie\wrs.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [COMODO Internet Security] "c:\programs3\firewall\comodo\comodo internet security\cfp.exe" -h
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\ativaw~1.lnk - c:\program files\ativa\usb awgua54\wireless utility\Ativawcui.exe
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\blueto~1.lnk - c:\program files\anycom\blue usb-200-250\BTTray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\anycom\blue usb-200-250\btsendto_ie_ctx.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\anycom\blue usb-200-250\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Handler: trendprotect - {BC3A5F6F-12A0-4B14-A184-32939F413823} - c:\program files\trend micro\trendprotect\msie\WRS.dll

============= SERVICES / DRIVERS ===============

R1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\drivers\cmdguard.sys [2009-4-5 110992]
R1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2009-4-5 24336]
R2 cmdAgent;COMODO Internet Security Helper Service;c:\programs3\firewall\comodo\comodo internet security\cmdagent.exe [2009-4-5 700152]
R2 sprtlisten;SupportSoft Listener Service;c:\program files\common files\supportsoft\bin\sprtlisten.exe [2008-1-8 1213728]
R3 ODWGU(Ativa);Ativa Wireless G USB Network Adapter(Ativa);c:\windows\system32\drivers\ODWGU.sys [2009-4-7 408064]

=============== Created Last 30 ================

2009-04-12 21:21 221,184 a------- c:\windows\system32\wmpns.dll
2009-04-12 21:21 23,392 a------- c:\windows\system32\nscompat.tlb
2009-04-12 21:21 16,832 a------- c:\windows\system32\amcompat.tlb
2009-04-12 21:18 <DIR> --d----- c:\windows\RegisteredPackages
2009-04-12 11:57 <DIR> --d----- c:\windows\pss
2009-04-09 23:18 236 a------- c:\windows\MATLAB.INI
2009-04-09 23:04 298,496 a------- c:\windows\uninst.exe
2009-04-09 23:04 <DIR> --d----- c:\documents and settings\ross.mountain-a3b1c8\WINDOWS
2009-04-09 22:34 <DIR> --d----- c:\program files\Windows Media Connect 2
2009-04-09 22:22 <DIR> --d----- c:\windows\system32\LogFiles
2009-04-09 22:06 410,984 a------- c:\windows\system32\deploytk.dll
2009-04-09 22:06 73,728 a------- c:\windows\system32\javacpl.cpl
2009-04-09 20:43 <DIR> --d----- c:\program files\Trend Micro
2009-04-07 20:47 408,064 a----r-- c:\windows\system32\drivers\ODWGU.sys
2009-04-07 20:47 <DIR> --d----- c:\program files\Ativa
2009-04-06 16:07 459,264 -c------ c:\windows\system32\dllcache\msfeeds.dll
2009-04-06 16:07 52,224 -c------ c:\windows\system32\dllcache\msfeedsbs.dll
2009-04-06 16:07 383,488 -c------ c:\windows\system32\dllcache\ieapfltr.dll
2009-04-06 16:07 267,776 -c------ c:\windows\system32\dllcache\iertutil.dll
2009-04-06 16:07 63,488 -c------ c:\windows\system32\dllcache\icardie.dll
2009-04-06 16:07 13,824 -c------ c:\windows\system32\dllcache\ieudinit.exe
2009-04-06 16:07 2,455,488 -c------ c:\windows\system32\dllcache\ieapfltr.dat
2009-04-06 16:07 991,232 -c------ c:\windows\system32\dllcache\ieframe.dll.mui
2009-04-06 16:07 6,066,688 -c------ c:\windows\system32\dllcache\ieframe.dll
2009-04-06 11:13 <DIR> --d----- c:\docume~1\ross~1.mou\applic~1\Malwarebytes
2009-04-06 11:13 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-06 11:13 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-06 11:13 <DIR> --d----- c:\docume~1\alluse~1.win\applic~1\Malwarebytes
2009-04-05 21:04 <DIR> --d----- c:\docume~1\alluse~1.win\applic~1\Comodo
2009-04-05 21:04 155,384 a------- c:\windows\system32\guard32.dll
2009-04-05 21:04 110,992 a------- c:\windows\system32\drivers\cmdguard.sys
2009-04-05 21:04 24,336 a------- c:\windows\system32\drivers\cmdhlp.sys
2009-04-05 16:01 15,872 a------- c:\windows\system32\tdisp.sys
2009-04-04 18:28 <DIR> --d----- c:\windows\system32\URTTEMP
2009-04-04 16:05 <DIR> --d----- c:\program files\iTunes
2009-04-04 13:58 <DIR> --d----- c:\windows\system32\appmgmt
2009-04-04 13:09 172,032 a----r-- c:\windows\system32\nvuide.exe
2009-04-04 13:09 83,968 a----r-- c:\windows\system32\nvraidservice.exe
2009-04-04 13:09 74,240 a----r-- c:\windows\system32\NvRaidWizardEnu.dll
2009-04-04 13:09 20,480 a----r-- c:\windows\system32\NvRaidEnu.dll
2009-04-04 13:09 6,144 a----r-- c:\windows\system32\NvRaidSvEnu.dll
2009-04-04 13:09 464 a----r-- c:\windows\system32\nvide.nvu
2009-04-04 13:09 396,800 a----r-- c:\windows\system32\NvRaidWizard.dll
2009-04-04 13:09 244,224 a----r-- c:\windows\system32\NvRaidMan.exe
2009-04-04 13:08 68,224 a----r-- c:\windows\system32\drivers\nvraid.sys
2009-04-04 13:08 18,432 a------- c:\windows\system32\nvraidco.dll
2009-04-04 13:08 294,400 a----r-- c:\windows\system32\idecoi.dll
2009-04-04 13:08 79,360 a----r-- c:\windows\system32\drivers\nvatabus.sys
2009-04-04 13:07 <DIR> --d----- c:\program files\Realtek Sound Manager
2009-04-03 18:04 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-04-03 18:04 23,848 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-04-03 18:04 <DIR> --d----- c:\docume~1\alluse~1.win\applic~1\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-04-03 18:04 <DIR> --d----- c:\program files\Bonjour
2009-04-03 18:03 1,900,544 a------- c:\windows\system32\usbaaplrc.dll
2009-04-03 18:03 36,864 a------- c:\windows\system32\drivers\usbaapl.sys
2009-04-03 07:45 272,128 -c------ c:\windows\system32\dllcache\bthport.sys
2009-04-03 07:45 272,128 -------- c:\windows\system32\drivers\bthport.sys
2009-04-03 07:45 13,738 a------- c:\windows\system32\wpa.bak
2009-04-03 07:42 2,189,184 -c------ c:\windows\system32\dllcache\ntoskrnl.exe
2009-04-03 07:42 2,145,280 -c------ c:\windows\system32\dllcache\ntkrnlmp.exe
2009-04-03 07:42 2,023,936 -c------ c:\windows\system32\dllcache\ntkrpamp.exe
2009-04-03 07:42 2,066,048 -c------ c:\windows\system32\dllcache\ntkrnlpa.exe
2009-04-03 07:41 455,296 -c------ c:\windows\system32\dllcache\mrxsmb.sys
2009-04-03 07:36 26,488 a------- c:\windows\system32\spupdsvc.exe
2009-04-03 07:36 <DIR> --d----- c:\windows\system32\PreInstall
2009-04-03 07:36 <DIR> --d-h--- c:\windows\$hf_mig$
2009-04-03 07:24 <DIR> --d----- c:\windows\system32\SoftwareDistribution
2009-04-02 20:27 376 a------- c:\windows\ODBC.INI
2009-04-02 20:25 <DIR> --d----- c:\windows\SHELLNEW
2009-04-02 20:21 <DIR> --d----- c:\windows\Downloaded Installations
2009-04-02 19:41 <DIR> --ds---- c:\documents and settings\ross.mountain-a3b1c8\UserData
2009-03-31 20:01 <DIR> --d----- c:\documents and settings\ross.mountain-a3b1c8\Bluetooth Software
2009-03-31 20:01 21,504 ac------ c:\windows\system32\dllcache\hidserv.dll
2009-03-31 20:01 21,504 a------- c:\windows\system32\hidserv.dll
2009-03-31 19:58 <DIR> --d----- c:\windows\system32\ReinstallBackups
2009-03-31 19:58 12,160 ac------ c:\windows\system32\dllcache\mouhid.sys
2009-03-31 19:58 12,160 a------- c:\windows\system32\drivers\mouhid.sys
2009-03-31 19:58 14,592 ac------ c:\windows\system32\dllcache\kbdhid.sys
2009-03-31 19:58 14,592 a------- c:\windows\system32\drivers\kbdhid.sys
2009-03-31 19:56 77,824 a------- c:\windows\system32\btw_ci.dll
2009-03-31 19:56 19,436 a------- c:\windows\system32\drivers\frmupgr.sys
2009-03-31 19:56 67,384 a------- c:\windows\system32\drivers\btwusb.sys
2009-03-31 19:51 10,368 ac------ c:\windows\system32\dllcache\hidusb.sys
2009-03-31 19:51 10,368 a------- c:\windows\system32\drivers\hidusb.sys
2009-03-31 19:46 <DIR> --d----- c:\docume~1\alluse~1.win\applic~1\GARMIN
2009-03-31 19:46 <DIR> --d----- c:\docume~1\ross~1.mou\applic~1\GARMIN
2009-03-31 19:03 16,512 a------- c:\windows\system32\drivers\RAPIProtocol.sys
2009-03-31 19:00 26,368 ac------ c:\windows\system32\dllcache\usbstor.sys
2009-03-31 00:00 155,648 a------- c:\windows\system32\WMIMPLEX.dll
2009-03-31 00:00 36,864 a------- c:\windows\system32\maplec.dll
2009-03-30 23:59 <DIR> --d----- c:\program files\Maple 10
2009-03-30 23:58 <DIR> --d-h--- c:\documents and settings\ross.mountain-a3b1c8\InstallAnywhere
2009-03-30 23:48 8,179 a------- c:\windows\lviewp.ini
2009-03-30 23:36 143,360 a------- c:\windows\GTRemove.exe
2009-03-30 23:12 <DIR> --d----- c:\documents and settings\Ross.MOUNTAIN-A3B1C8
2009-03-30 23:09 <DIR> --ds---- c:\windows\system32\Microsoft
2009-03-30 23:09 8,192 a------- c:\windows\REGLOCS.OLD
2009-03-30 23:06 13,192 ac------ c:\windows\system32\dllcache\tdasync.sys
2009-03-30 23:05 257,024 ac------ c:\windows\system32\dllcache\infocomm.dll
2009-03-30 23:04 829,440 ac------ c:\windows\system32\dllcache\inetmgr.dll
2009-03-30 23:03 <DIR> --dsh--- c:\documents and settings\all users.windows\DRM
2009-03-30 23:02 <DIR> --d----- c:\program files\common files\MSSoap
2009-03-30 23:00 <DIR> --d----- c:\program files\Online Services
2009-03-30 23:00 <DIR> --d----- c:\program files\Messenger
2009-03-30 23:00 <DIR> --d----- c:\program files\MSN Gaming Zone
2009-03-30 15:47 <DIR> --d--r-- c:\documents and settings\all users.windows\Documents

==================== Find3M ====================

2009-04-01 18:58 86,327 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-03-30 23:00 21,640 a------- c:\windows\system32\emptyregdb.dat
2009-02-09 05:13 1,846,784 a------- c:\windows\system32\win32k.sys
2008-11-01 19:07 271 ---sh--- c:\program files\desktop.ini
2008-11-01 19:07 21,952 ----h--- c:\program files\folder.htt

============= FINISH: 23:31:58.23 ===============

BC AdBot (Login to Remove)

 


#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Members
  • 19,461 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:65 miles due East of the &quot;Logic Free Zone&quot;, in Md, USA
  • Local time:03:07 PM

Posted 29 April 2009 - 10:38 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Members
  • 19,461 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:65 miles due East of the &quot;Logic Free Zone&quot;, in Md, USA
  • Local time:03:07 PM

Posted 03 May 2009 - 02:14 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users