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Registry Problems?, Virus Problems?, Computer SLOW!


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#1 aktony

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Posted 14 April 2009 - 10:09 PM

I bought an eMachines laptop (I know off brand) but it was on Black Friday for $395. In addition, I bought an external hard drive. When I plugged the external hard drive into my laptop; the harddrive downloaded a backup software called Memeo. This backup software would pop up everytime I downloaded something or wanted to uninstall or open a file. So I eventually uninstalled the backup software (MEMEO) and my computer began to run EXTREMELY sluggish and slow.

1. I ran a Nortan scan believing that it would fix my computer situation. The results are below:
Scan Summary

Scan statisticsScan Time: 10803 secondsScan Options: Scan Targets: C:\
Total items scanned: 279,463Files & Directories: 275,169Registry Entries: 225Processes & Start-up Items: 3,581Network & Browser Items: 479Other: 5Trusted Files: 1,820Skipped Files: 9,590
Total security risks detected: 1Total items resolved: 1Total items that require attention: 0

--------------------------------------------------------------------------------

Resolved Threats

Tracking Cookie
Type: Anomaly
Risk: Low (Low Stealth, Low Removal, Low Performance, Low Privacy)
Categories: Cookie
Status: Fully Resolved
-----------
38 Tracking Cookies
Cookie:antoine@bs.serving-sys.com/ - Deleted
Cookie:antoine@network.realmedia.com/ - Deleted
Cookie:antoine@doubleclick.net/ - Deleted
Cookie:antoine@atdmt.com/ - Deleted
Cookie:antoine@ads.pointroll.com/ - Deleted
Cookie:antoine@dmtracker.com/ - Deleted
Cookie:antoine@casalemedia.com/ - Deleted
Cookie:antoine@statcounter.com/ - Deleted
Cookie:antoine@revsci.net/ - Deleted
Cookie:antoine@serving-sys.com/ - Deleted
Cookie:antoine@specificclick.net/ - Deleted
Cookie:antoine@bluestreak.com/ - Deleted
Cookie:antoine@zedo.com/ - Deleted
Cookie:antoine@fastclick.net/ - Deleted
Cookie:antoine@tacoda.net/ - Deleted
Cookie:antoine@kontera.com/ - Deleted
Cookie:antoine@media.adrevolver.com/ - Deleted
Cookie:antoine@2o7.net/ - Deleted
Cookie:antoine@quantserve.com/ - Deleted
Cookie:antoine@intellitxt.com/ - Deleted
Cookie:antoine@apmebf.com/ - Deleted
Cookie:antoine@as.webmd.com/ - Deleted
Cookie:antoine@rubiconproject.com/ - Deleted
Cookie:antoine@at.atwola.com/ - Deleted
Cookie:antoine@advertising.com/ - Deleted
Cookie:antoine@tribalfusion.com/ - Deleted
Cookie:antoine@mediaplex.com/ - Deleted
Cookie:antoine@realmedia.com/ - Deleted
Cookie:antoine@tag.contextweb.com/ - Deleted
Cookie:antoine@msnportal.112.2o7.net/ - Deleted
Cookie:antoine@medhelpinternational.112.2o7.net/ - Deleted
Cookie:antoine@247realmedia.com/ - Deleted
Cookie:antoine@ad.yieldmanager.com/ - Deleted
Cookie:antoine@stats.adbrite.com/ - Deleted
Cookie:antoine@adrevolver.com/ - Deleted
Cookie:antoine@questionmarket.com/ - Deleted
Cookie:antoine@trafficmp.com/ - Deleted
Cookie:Orphan Cleanup - Deleted



--------------------------------------------------------------------------------

Unresolved Threats
No unresolved risks

As you can see, Norton 360 only deleted "cookie" threats. So I rebooted my computer and it was still extremely sluggish and slow.

2. So, I thought I had some internal issues that Norton 360 could not fix, so I downloaded SpyBot. Please see the attached:

Attached File  Spybot1.jpg   60.44KB   18 downloads

As you can see Spybot did not find any threats.

3. So I went to google.com and found StopZilla. I bought this program and thought it would solve my problems. Below are the results of StopZilla scan:

Attached File  StopZilla1.jpg   115.8KB   12 downloads

As you see StopZilla deleted on some "cookie" threats. My computer is the same: extremely sluggish and slow.

3. Now I am fed up and needed to really find a way to get my computer back to normal. So, all of a sudden, I see a RegCure commercial and get excited cause I was thinking maybe my problems have been solved. Well I buy the darn thing (RegCure) for a special of $29. Below are the results:

Attached File  RegCure1.jpg   91.33KB   18 downloads

Attached File  RegCure2.jpg   95.11KB   14 downloads

I restarted my computer thinking that it is fixed. I rebooted and guess what? My computer is even more EXTREMELY sluggish and slow. So I ran Regcure again and it found more registry problems. I fixed them through REgCure and restarted my computer. GUESS WHAT? It is still EXTREMELY Sluggish and slow.

PLEASE HELP!!!!!

I can not even stay on my laptop too long cause it freezes and takes too long to upload a file.

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#2 garmanma

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Posted 15 April 2009 - 12:40 PM

Is the external drive still plugged in, even though you uninstalled the software?
Did you remove the software using Add/Remove Programs?
Mark
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why won't my laptop work?

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#3 aktony

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Posted 15 April 2009 - 06:47 PM

"
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Posts: 14,646
Joined: 27-January 07
From: Cleveland, Ohio
Member No.: 108,618



Is the external drive still plugged in, even though you uninstalled the software?
Did you remove the software using Add/Remove Programs?

No the external drive is not still plugged in.

Yes I removed the software using Add/Remove Programs...

Also, My computer is heating up when it finally uploads

PLEASE HELp!!! :huh: :huh: :huh: :huh:

#4 aktony

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Posted 15 April 2009 - 06:51 PM

Is the external drive still plugged in, even though you uninstalled the software?
Did you remove the software using Add/Remove Programs?


No the external drive is not still plugged in.

Yes I removed the software using Add/Remove Programs...

Also, My computer is heating up when it finally uploads

PLEASE HELp!!! :huh:

#5 Michael York

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Posted 17 April 2009 - 05:53 PM

Hi aktony,

This is Mike from the Norton Authorized Support Team and I would like to assist you with Norton 360.

What version of Norton 360 do you have installed? If you have a valid license, and are using version 1 or 2, you are entitled to a free update to Norton 360 version 3, which I highly encourage. Norton 360 version 3 is fully Vista compatible, contains many enhancements and new features and uses very little system resources. Another feature of Norton 360 version 3 is the ability to scan is the ability to scan in Windows Safe Mode, and some infections are only detected in this mode. I can provide you with the step-by-step instructions for updating once I hear back from you regarding the version you are currently using.

Since Norton 360 is a comprehensive security suite, you should not load any other third-party, real-time scanning software, such as StopZilla, as it can cause conflicts and slowdowns, and leave your computer vulnerable. Please remove this application and then restart your computer.

In regards to SpyBot, it will work fine alongside Norton 360, however you need to disable both the "TeaTimer" and "SD Helper" features, which can cause conflicts with Norton 360. Also, make sure that the Windows firewall is disabled, as the Norton Firewall will handle this for you, and having two Firewalls running at the same time will cause conflicts.

If you have not already done so, open Norton 360 and choose "Check for Updates." When the updates have been installed, restart your computer and then run the "Check for Updates" again just to make sure that you have all of the available program and definition files applied. If any more updates are applied the second time, please restart your computer after they have been installed.

Please let me know if any infections were found, and if so, the name(s), and also what version of Norton 360 you are using so I can assist you further.

Thank you,
Mike

Edited by garmanma, 17 April 2009 - 07:59 PM.
Removed unecessary quote

Michael York
Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority

#6 aktony

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Posted 18 April 2009 - 10:52 PM

Hello Mike,

The version of Norton 360 I have is Version: 3.0.0.135. How do I disable the "TeaTimer" and "SD Helper" features? How do I make sure that Windows firewall is disable?

I did check for updates and restarted and did it again.

I uninstalled StopZilla. What about RegCURE? Should I uninstall RegCure?

Edited by garmanma, 19 April 2009 - 08:25 PM.
removed unnecessary quote


#7 garmanma

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Posted 19 April 2009 - 08:23 PM

SPYBOT TEATIMER

* Launch Spybot S&D, go to the Mode menu and make sure "Advanced Mode" is selected.
* On the left hand side, click on Tools, then click on the Resident Icon in the list.
* Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box.
* Click on the "System Startup" icon in the List
* Uncheck the "TeaTimer" box and "OK" any prompts.
* If Teatimer gives you a warning that changes were made, click the "Allow Change" box when prompted.
* Exit Spybot S&D when done.
* (When we are done, you can re-enable Teatimer using the same steps but this time place a check next to "Resident TeaTimer" and check the "TeaTimer" box in System Startup.]
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Michael York

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Posted 20 April 2009 - 04:07 PM

Hello Mike,

The version of Norton 360 I have is Version: 3.0.0.135. How do I disable the "TeaTimer" and "SD Helper" features? How do I make sure that Windows firewall is disable?

I did check for updates and restarted and did it again.

I uninstalled StopZilla. What about RegCURE? Should I uninstall RegCure?


Hi aktony,

You do have the latest version of Norton 360 installed. Can you please tell me how much Physical RAM your computer has, as well as how much free hard drive space?

Please run the Windows 'Chkdsk" command 2-3 times, rebooting in between to see if this helps. If RegCure is a real-time scanner than I would recommend that you remove it so it does not cause conflicts. Your issue may also be related to a lack of available system resources, so removing any non essential Start up items may also help.

Follow the steps that "garmanma" listed for changing the settings in SpyBot and after you do so, go back in to SpyBot and make sure the changes are made.

Please let me know the specs of your machine.

Thank you,
Mike

Edited by Michael York, 20 April 2009 - 04:16 PM.

Michael York
Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority

#9 aktony

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Posted 27 April 2009 - 10:46 PM

SPYBOT TEATIMER

* Launch Spybot S&D, go to the Mode menu and make sure "Advanced Mode" is selected.

* On the left hand side, click on Tools, then click on the Resident Icon in the list.

* Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box.
The TeaTimer is already unchecked.

* Click on the "System Startup" icon in the List

* Uncheck the "TeaTimer" box and "OK" any prompts.
There is no TeaTimer box and OK prompts. Please see below picture.

Attached File  SpyBot_System_Startup.jpg   92.29KB   11 downloads

* If Teatimer gives you a warning that changes were made, click the "Allow Change" box when prompted.
There is no warning that changes where made.

* Exit Spybot S&D when done.

* (When we are done, you can re-enable Teatimer using the same steps but this time place a check next to "Resident TeaTimer" and check the "TeaTimer"
box in System Startup.]



#10 DaChew

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Posted 27 April 2009 - 11:22 PM

How much ram do you have?

Please download and run Processexplorer


http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply
Chewy

No. Try not. Do... or do not. There is no try.

#11 aktony

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Posted 27 April 2009 - 11:28 PM

How much ram do you have?

Please download and run Processexplorer


http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply


Before I do this should I run the CHKDSK command? If so, please assist in me in learning how to do that command.

#12 DaChew

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Posted 27 April 2009 - 11:45 PM

Before I do this should I run the CHKDSK command?


I don't think so
Chewy

No. Try not. Do... or do not. There is no try.

#13 Michael York

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Posted 28 April 2009 - 01:01 PM

Hi aktony,

To access the Tea Timer and SD Helper functions, open SpyBot, select the "Mode" menu and choose "Advanced." Next, click on "Tools," select "Resident" and then deselect the boxes next to "SD Helper and "Tea Timer." These functions interfere with Norton and can cause problems. Therefore, you wiull want to leave these settings disabled.

Thanks,
Mike



SPYBOT TEATIMER

* Launch Spybot S&D, go to the Mode menu and make sure "Advanced Mode" is selected.

* On the left hand side, click on Tools, then click on the Resident Icon in the list.

* Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box.
The TeaTimer is already unchecked.

* Click on the "System Startup" icon in the List

* Uncheck the "TeaTimer" box and "OK" any prompts.
There is no TeaTimer box and OK prompts. Please see below picture.

Attached File  SpyBot_System_Startup.jpg   92.29KB   11 downloads

* If Teatimer gives you a warning that changes were made, click the "Allow Change" box when prompted.
There is no warning that changes where made.

* Exit Spybot S&D when done.

* (When we are done, you can re-enable Teatimer using the same steps but this time place a check next to "Resident TeaTimer" and check the "TeaTimer"
box in System Startup.]



Edited by Michael York, 28 April 2009 - 01:09 PM.

Michael York
Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority

#14 aktony

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Posted 28 April 2009 - 09:39 PM

How much ram do you have?

Please download and run Processexplorer


http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply



Attached you will find the results:

Process PID CPU Description Company Name
System Idle Process 0 63.08
Interrupts n/a Hardware Interrupts
DPCs n/a 1.54 Deferred Procedure Calls
System 4
smss.exe 432
csrss.exe 508
csrss.exe 568
winlogon.exe 596
wininit.exe 616
services.exe 656
svchost.exe 844 1.54
FlashUtil10a.exe 2156 Adobe Flash Player Helper 10.0 r12 Adobe Systems, Inc.
dllhost.exe 3620 7.69 COM Surrogate Microsoft Corporation
svchost.exe 908
Ati2evxx.exe 1076
Ati2evxx.exe 1340
svchost.exe 1092
audiodg.exe 1204
svchost.exe 1116
dwm.exe 3236 1.54 Desktop Window Manager Microsoft Corporation
svchost.exe 1128
taskeng.exe 3184 Task Scheduler Engine Microsoft Corporation
taskeng.exe 3836
SLsvc.exe 1232
svchost.exe 1252
svchost.exe 1416
spoolsv.exe 1732
svchost.exe 1756
AppleMobileDeviceService.exe 1948
mDNSResponder.exe 1960
ETService.exe 2008
iviRegMgr.exe 368
LSSrvc.exe 448
lxcicoms.exe 12
ccSvcHst.exe 500 1.54
ccSvcHst.exe 3036
BackupSvc.exe 784
SchedulerSvc.exe 1632
svchost.exe 1796
svchost.exe 1652
svchost.exe 1220
SearchIndexer.exe 564
SearchProtocolHost.exe 2980
SearchFilterHost.exe 932
SDWinSec.exe 2320
iPodService.exe 3944
lsass.exe 668
lsm.exe 676
explorer.exe 3296 Windows Explorer Microsoft Corporation
iTunesHelper.exe 2672 iTunesHelper Module Apple Inc.
procexp.exe 360 23.08 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
ieuser.exe 1040 Internet Explorer Microsoft Corporation
iexplore.exe 772 Internet Explorer Microsoft Corporation
iexplore.exe 1516 Internet Explorer Microsoft Corporation


#15 aktony

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Posted 14 May 2009 - 11:03 AM

My computer works a little better but it is still sluggish please HELP. I did everything the computer guys told me. Please help!




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