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Help! Webpages Redirect, AND Norton is going crazy!


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#1 mpa_555

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Posted 14 April 2009 - 09:40 PM

As described in the topic title, my computer is buggy.

When I click on links after a google search, the page is often redirected somewhere, and I'd have to go back to actually reach the webpage that I was intending to find.

Also, my norton internet security 2009 randomly shuts down, saying that symantec service framework encountered an error, or like the instruction at "0x10031e39" referenced memory at 0x0da32000. the memory could not be read, so program has to shut down.. And then now, when I start up the computer, Norton says that comp must restart to continue dealing with security issues?! I've restarted the computer like 3 times already.




The Malwarebytes' Anti-Malware didn't turn up anything... here is my log..

Malwarebytes' Anti-Malware 1.33
Database version: 1705
Windows 5.1.2600 Service Pack 3

4/14/2009 3:06:40 PM
mbam-log-2009-04-14 (15-06-40).txt

Scan type: Full Scan (C:\|)
Objects scanned: 192825
Time elapsed: 1 hour(s), 46 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by Orange Blossom, 15 April 2009 - 01:25 AM.
Removed OT log. ~ OB


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#2 Budapest

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Posted 14 April 2009 - 10:52 PM

Please print out and follow these instructions: "How to use SDFix". This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Orange Blossom

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Posted 15 April 2009 - 01:28 AM

Hello mpa_555,

The OT log you posted is a one of several kinds of specialized logs that we do not analyze in this forum. Therefore, I have removed it so you can continue to receive assistance in this forum. If it turns out that your issues cannot be resolved in this forum, you will receive explicit instructions for posting in the appropriate forum.

Please follow the instructions Budapest provided you in the previous post.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 mpa_555

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Posted 15 April 2009 - 03:12 AM

Thank you for editing the post orange blossom. My apologies for posting unneeded log!

And SDFix will not run on my computer I have followed the guide to a T, and I have attempted it in both safe and normal mode, but the SDFIX window simply does not appear... when I try to run the program.

Please advice!

Edited by mpa_555, 15 April 2009 - 03:13 AM.


#5 Budapest

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Posted 15 April 2009 - 04:18 PM

Click on the Start menu, then Run, and then copy and paste the following line into the Run field:

%systemroot%\system32\cmd.exe /K %systemdrive%\SDFix\apps\FixPath.exe

Then click OK, then type Y and press Enter when prompted, Reboot and start SDFix again.

If SDFix still doesn't run check the %comspec% variable:

Click on the Start button then right-click on My Computer and select properties. Then click on the Advanced tab and then click on the Environment Variables. Under System Variables, make sure that the ComSpec variable points to %SystemRoot%\system32\cmd.exe
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#6 mpa_555

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Posted 15 April 2009 - 06:08 PM

When I try this step:

Click on the Start menu, then Run, and then copy and paste the following line into the Run field:

%systemroot%\system32\cmd.exe /K %systemdrive%\SDFix\apps\FixPath.exe


nothing happens. The screen flashes quickly, but there is no prompt to type Y into, and no prompt to press enter.

... does this mean my computer is beyond help? :thumbsup:

Please Advice.

Thank you.

#7 Budapest

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Posted 15 April 2009 - 06:14 PM

Let's try something else:

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 mpa_555

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Posted 16 April 2009 - 02:07 AM

This is the log from SuperAntiSpyware...



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/15/2009 at 11:26 PM

Application Version : 4.26.1000

Core Rules Database Version : 3843
Trace Rules Database Version: 1798

Scan type : Complete Scan
Total Scan Time : 03:47:23

Memory items scanned : 244
Memory threats detected : 0
Registry items scanned : 8039
Registry threats detected : 0
File items scanned : 123920
File threats detected : 1

Trojan.Downloader-GRDMgr
C:\WINDOWS\SYSTEM32\GRDMGR.EXE


Although it supposedly cleaned off that trojan downloader, my google search will still get redirected when i attempt to click on the search result links :thumbsup:


Also, my norton internet security 2009 still refuses to run live update. It gives me this error message:

"Symantec Service Framework has encountered a problem and needs to close. We are sorry for the inconvenience."

and

ccSvcHst.Exe - Application Error

The instruction at "0x10031e39" referenced memory at "0x0a44d000". The memory could not be "read".

Click on OK to terminate the program
Click on Cancel to debug the program.


No matter which one I click, Norton will just shut down.


Please Advice! Thanks so much.

Edited by mpa_555, 16 April 2009 - 02:08 AM.


#9 Budapest

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Posted 16 April 2009 - 02:20 AM

Please download HostsXpert 4.2
  • Extract (unzip) HostsXpert.zip to a permanent folder on your hard drive such as C:\HostsXpert
  • Double-click HostsXpert.exe to run the program.
  • Click "Restore MS Hosts File".
  • Click OK at the confirmation box.
  • Click "Make Read Only".
  • Click the X to exit the program.
-- Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#10 mpa_555

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Posted 16 April 2009 - 04:38 AM

I've followed the directions, but I'm still getting redirected when I click on search results in google :/ The frequency is about 50% of the time.

Is there a log that you needed to see after I run HostsXpert.exe?

#11 Budapest

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Posted 16 April 2009 - 03:56 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 mpa_555

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Posted 16 April 2009 - 09:59 PM

Here is the log from DrWEb.csv

SDFix.exe\SDFix\apps\Process.exe;C:\Documents and Settings\HP_Owner\Desktop\SDFix.exe;Tool.Prockill;;
SDFix.exe;C:\Documents and Settings\HP_Owner\Desktop;Archive contains infected objects;Moved.;
spamblockerutility.exe/data018\data002;C:\Documents and Settings\HP_Owner\My Documents\My Music\spamblockerutility.exe/data018;Adware.Hotbar;;
data018;C:\Documents and Settings\HP_Owner\My Documents\My Music;Archive contains infected objects;;
spamblockerutility.exe;C:\Documents and Settings\HP_Owner\My Documents\My Music;Archive contains infected objects;Moved.;



____

Since running that, the google redirects are still happening. Also, I am unable to load bleepingcomputer.com website from that computer. I have been having to post here from a laptop... Could that also be caused by this virus?

#13 Budapest

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Posted 18 April 2009 - 11:08 PM

Yes, it could be a virus causing that.

Update Malwarebytes, run a full-scan in Normal Mode and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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