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Problems router and/or modem

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#1 skysierra


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Posted 14 April 2009 - 06:03 PM

I have a small network - 9 computers all running XP. ATT is my DSL provider. On a daily basis, we lose our internet connection. 6-10 times a day, if not more. I look at my modem and the DSL light is off. I then have to powercycle the modem. Sometimes the DSL starts working again right away and sometimes not. In the event is doesn't, I have to then powercycle my linksys router.

I have contacted tech support for ATT and Linksys. Both keep telling me it is the other's fault. I feel like I'm just running in a big circle.

Any suggestions would be really helpful.

Thank you so much!

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#2 Sneakycyber


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Posted 14 April 2009 - 06:06 PM

Contact ATT and tell them that you now only have one computer connected and you are experiencing the same problems. They generally blame the other for such problems. You may have Noise in your phone lines and this is causing a bad connection. ATT can solve the problem if its from the pole to your house if its a problem in your house you will have to take care of the problem your self or pay them to install a new jack (with running a new line).

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +

#3 skysierra

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Posted 15 April 2009 - 10:45 AM

Thank you very much! I'll try that today!

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