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Win XP does not detect USB headset


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#1 newtoncogeo

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Posted 14 April 2009 - 04:43 PM

System: Windows XP home edition (Dell Dimension 2350) up-to-date (SP3 etc.)

Problem Hardware: Logitech headset A-374A (earmuffs w/boom mike) USB connector
in-line mute/volume control w/light

When first acquired (~ year ago) unit worked fine. All functions.
-- i.e., plug it in, XP detected etc. All "OK" for extended period of use.

Not used again until last month. Worked for short test/setup on Skype. Then "set aside".

PROBLEM:

Now, when plug in USB headset/mike --> no apparent detection by XP. (most of time)
HOWEVER, sometimes (intermittent and unpredictable) insertion into USB connector and the mute/volume control switch lights - indication of receiving power through connection, BUT XP still does not acknowledge unit's existence.
Mike/headphones - nothing works.
Most instances of insertion - NOTHING happens. No lite on headset switch. No response from XP.

PROBABLE PROBLEM: There were updates to drivers and BIOS in interval between "working" and "NOT detected".

SOMETHING in that series (driver ??) caused windows to ALSO not detect flash drives inserted into USB either.
Driver and BIOS updates from Dell driver update site have solved that problem - system now detects and works w/USB flash drives.

BUT, still no "joy" getting headphone/mike to work.

A NON-USB Microphone plugged into mike jack (not USB) does work.

Because also had problem of system not detecting flash drives - solved by driver and/or BIOS update - am inclined to suspect HEADSET problem is driver related rather than headset failure during "shelf time".

Logitech site indicates no separate drivers needed for unit - "should be part of windows".
And it did work before, w/whatever drivers were already in system (at one time, but apparently not now).

Tried system restore to time before updates, but apparently can't be done since new BIOS also installed. (Assume, that's case, since it won't work.)

Thoughts and/or suggestions (aside from "buy new computer" or "buy new headset") will be much appreciated.

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#2 Sneakycyber

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Posted 14 April 2009 - 05:42 PM

Are you connecting the headset through a USB hub or directly to the computer?

Chad Mockensturm 

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#3 prasad581

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Posted 16 April 2009 - 02:47 AM

have u installed all the usb drivers properly




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