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Windows/TEMP file help!!/ Moved


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#1 *kristin*

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Posted 14 April 2009 - 01:58 PM

I notice there is a folder in my Windows temp file

D653F3EC.TEMP

What is this? I googled it and a bunch of virus information came up!

Thanks!

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#2 Orange Blossom

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Posted 14 April 2009 - 03:34 PM

Hello *kristin*,

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

PLEASE DO NOT NOW POST LOGS unless a log is specifically requested.

Please tell us what your operating system is: Windows XP, Vista, etc.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 *kristin*

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Posted 14 April 2009 - 04:08 PM

Ok thanks..

I am using Windows XP

#4 boopme

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Posted 14 April 2009 - 07:34 PM

Hello *kristin*, let's seee what a log may tell us.

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#5 *kristin*

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Posted 14 April 2009 - 08:36 PM

WOW! Thank you so much! Here is a copy of the log.
Cheers!


Malwarebytes' Anti-Malware 1.36
Database version: 1983
Windows 5.1.2600 Service Pack 3

4/14/2009 9:34:39 PM
mbam-log-2009-04-14 (21-34-39).txt

Scan type: Quick Scan
Objects scanned: 68881
Time elapsed: 4 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{4e7bd74f-2b8d-469e-86bd-fd60bb9aae3a} (Adware.OneToolBar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search\searchassistant (Adware.Starware) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 14 April 2009 - 10:31 PM

Hi and you're welcome. That file was malware I forgot to mention earlier. Your PC doesn't look tp bad. PLease run these as instructed and I think we will have this,
Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Now Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
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#7 *kristin*

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Posted 15 April 2009 - 08:37 AM

boopme,

Thanks! All went well until Safe Mode. I pressed f8 and a screen did appear but there is no option for Safe Mode. At the top of the screen says *Select a Boot First Device* then under are three options: Removable, HardDisk, and CDROM. I don't see an option for Safe Mode.

Help!

Edited by *kristin*, 15 April 2009 - 09:27 AM.


#8 boopme

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Posted 15 April 2009 - 02:05 PM

Hi ,it's OK we still love you !! Sounds like maybe you were hitting F6 but perhaps your PC SAfes at a different one. Whatmake is your PC? If you still cannot do Safe run ATF and SAS from normal for now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 *kristin*

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Posted 15 April 2009 - 02:40 PM

Phew! Thank goodness lol...

It is an AMD 64. I actually tried the F8 twice just to make sure I hadn't screwed up the first time and got the same thing both times. Is there a way to run in safe mode through msconfig? If not..then I'll run the programs in normal mode and post the logs.

Thanks!

#10 boopme

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Posted 15 April 2009 - 08:09 PM

Hi here's a quick video How to Start Windows XP in Safe Mode

If still a no go then let me know but run the scan in Normal,thanks. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 *kristin*

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Posted 15 April 2009 - 10:53 PM

boopme,

The video for dummies worked AWESOME lol..thank you! I was able to boot into Safe Mode and ran SUPER and nothing was detected. I then followed the instructions and re-ran MBAM and nothing was detected there either.

As far as the computer goes..well, it hasn't randomly shut down today so I'm gonna say 'things are good!' ha ha..

Thanks so much for you help, it is much appreciated! :thumbsup:

#12 boopme

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Posted 16 April 2009 - 11:17 AM

Hahaha, that's funny.. Give it a day and if all's good then...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 *kristin*

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Posted 17 April 2009 - 01:04 PM

DONE! Thanks so much again for your help. That TEMP file keeps on reappearing after I delete it. GRRRRRR. I will just try and forget about it lol...

On the bright side, as I mentioned earlier my computer doesn't shut off mysteriously anymore! HAHA!

Cheers!

Kristin :thumbsup:

#14 boopme

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Posted 17 April 2009 - 08:00 PM

hi kristin, i would like you to try an online svana nd see if it takes that away.

Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 *kristin*

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Posted 18 April 2009 - 02:01 PM

boopme,

Is it ok for me to run this software with AVG? I would rather not remove AVG if I don't have too..

Thanks




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