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"In a world where you can be anything, be yourself." ~ unknown
"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith
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Posted 26 March 2010 - 04:12 PM
Hi all, I'm new here. I searched around the forum and am hoping I am posting this in the right section.
I'm not sure if anyone is familiar with Eaglesoft which is software designed for a dental office by Patterson Dental products. I have been in contact with their techs and they cannot seem to help me. I thought I would branch out and see if anyone here has any ideas.
Problem: While trying to access certain parts of the software, such as running a report or printing patient statements, the software will completely freeze up. It happens just about every time. We are forced to ctrl+alt+del out.
I have cleaned out as many programs as possible, I have adjusted our start-up to only what we need, I have ran ad-aware, KIS and Spy-bot - all came up clear. Eaglesoft techs seem to think it is a problem with Kaspersky. So I disabled KIS and the problem remained. They also suggested making sure my adobe reader was up to date, which it is. When I informed the tech of this, she told me well you've done all we can think of, sorry. I'm at a loss at to what to try next.
We have a small network - 9 computers. All running XP. Most were configured by Patterson to have the appropriate amount of hard drive and memory. One of the 9 computers is acting as both a server and a workstation.
I'm not sure what other information you may need. I also am not sure if anyone here is even familiar with Eaglesoft, but I would appreciate any help.
Thank you in advance,
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