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Search engine redirect problem


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15 replies to this topic

#1 chaseykahne

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Posted 14 April 2009 - 10:29 AM

Hoping someone can help. The other day i got on a website to download what i thought was a free movie download. Bad idea. When i did it my virus protection (trend micro pc cillin) realtime caught a few files and deleted them. I checked the log and there were 3 files called Troj-dload.wy and one that said it was a possible-hifrm-5. I checked the location and the files were definatley deleted. Since then when i search on yahoo, my pages are redirected to different sites. Other problems i have noticed are that system restore is not functioning, my virus scan seems to work, however it will not update. It says that there is a problem accessing the internet. Also the windows update is not functioning. Scratching my head over this one. I have tried to find an answer to this to no avail. Please help!

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#2 quietman7

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Posted 14 April 2009 - 01:50 PM

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 chaseykahne

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Posted 14 April 2009 - 10:19 PM

Thanks for the help. I ran malewarebytes anti-malware and as youll see if got rid of some stuff. This has definatley fixed the issue of updating my virus protection and windows update. I need to take some time to search the internet to see if i am getting redirected during search. I will post the log for you to look at and see what you think. I will re post tommorrow about the redirects i was having. Thank you very much

forgot to post the log. here it is


Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 6.0.6001 Service Pack 1

4/14/2009 9:19:34 PM
mbam-log-2009-04-14 (21-19-34).txt

Scan type: Quick Scan
Objects scanned: 66450
Time elapsed: 3 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Convert2PlaySoft (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.214,85.255.112.22 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{e204b0f1-c1e5-4e45-971d-9a5e5a47f8ce}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.214,85.255.112.22 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.214,85.255.112.22 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{e204b0f1-c1e5-4e45-971d-9a5e5a47f8ce}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.214,85.255.112.22 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.214,85.255.112.22 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Tcpip\Parameters\Interfaces\{e204b0f1-c1e5-4e45-971d-9a5e5a47f8ce}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.214,85.255.112.22 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 chaseykahne

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Posted 14 April 2009 - 10:21 PM

i just checked and i am still getting redirected, we have fixed the updating problem with pccillin and windows update though, so thats one good thing

Edited by chaseykahne, 14 April 2009 - 10:22 PM.


#5 quietman7

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Posted 15 April 2009 - 08:35 AM

Your Malwarebytes Anti-Malware log indicates you are using an outdated database version. Please update it through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Your database shows 1945. Last I checked it was 1985.

Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

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#6 chaseykahne

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Posted 15 April 2009 - 09:33 AM

I TRIED TO UPDATE IT BEFORE I RAN IT BUT IT COULD NOT ACCESS THE INTERNET, JUST LIKE MY WINDOWS UPDATE AND MY PC CILLIN. AFTER I RAN IT AND IT CAUGHT THE TROJANS, IT WAS ABLE TO UPDATE ALONG WITH THE OTHER PROGRAMS I WAS HAVING TROUBLE WITH. I RAN IT AGAIN AND I BELIEVE IT WAS CLEAN. I WILL POST A LOG FOR YOU FROM THIS RUN. ALSO THIS MORNING I WAS STILL EXPERIENCING THE REDIRECTS AND I WATCHED THE BOTTOM OF THE SCREEN IN INTERNET EXPLORERAND THIS IS WHAT IT WAS SAYING AFTER THE SEARCH PAGE TRIED TO LOAD. info-feed.com/php. THEN IT WOULD GO TO 722.233.75.192/click.php BEFORE GOING TO A DIFFEFERNT SITE.

Malwarebytes' Anti-Malware 1.36
Database version: 1983
Windows 6.0.6001 Service Pack 14/14/2009 11:12:56 PM
mbam-log-2009-04-14 (23-12-56).txtScan type: Quick Scan
Objects scanned: 67282
Time elapsed: 4 minute(s), 25 second(s)Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0Memory Processes Infected:
(No malicious items detected)Memory Modules Infected:
(No malicious items detected)Registry Keys Infected:
(No malicious items detected)Registry Values Infected:
(No malicious items detected)Registry Data Items Infected:
(No malicious items detected)Folders Infected:
(No malicious items detected)Files Infected:
(No malicious items detected)

#7 quietman7

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Posted 15 April 2009 - 09:46 AM

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Then download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform your scans in normal mode.
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#8 chaseykahne

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Posted 15 April 2009 - 08:43 PM

heres the log from superantispyware

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/15/2009 at 09:25 PM

Application Version : 4.26.1000

Core Rules Database Version : 3845
Trace Rules Database Version: 1800

Scan type : Complete Scan
Total Scan Time : 01:21:13

Memory items scanned : 274
Memory threats detected : 0
Registry items scanned : 6856
Registry threats detected : 0
File items scanned : 206247
File threats detected : 35

Adware.Tracking Cookie
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\chase_and_liza@tacoda[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\chase_and_liza@doubleclick[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\chase_and_liza@advertising[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\chase_and_liza@ad.yieldmanager[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\chase_and_liza@atdmt[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\chase_and_liza@at.atwola[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@ad.yieldmanager[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@adinterax[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@adrevolver[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@ads.nascar[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@ads.pointroll[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@ads.right-ads[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@advertising[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@apmebf[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@atdmt[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@bizrate[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@commission-junction[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@doubleclick[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@insightexpressai[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@media.adrevolver[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@nextag[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@oneclickresolution[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@overture[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@questionmarket[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@revsci[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@richmedia.yahoo[2].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@specificclick[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@specificmedia[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@statse.webtrendslive[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@www.findstuff[1].txt
C:\Users\Chase and Liza\AppData\Roaming\Microsoft\Windows\Cookies\Low\chase_and_liza@xml.trafficengine[1].txt
C:\Users\Macy and Aaron\AppData\Roaming\Microsoft\Windows\Cookies\Low\macy_and_aaron@doubleclick[1].txt
C:\Users\Macy and Aaron\AppData\Roaming\Microsoft\Windows\Cookies\Low\macy_and_aaron@richmedia.yahoo[1].txt
C:\Users\Macy and Aaron\AppData\Roaming\Microsoft\Windows\Cookies\Low\macy_and_aaron@toseeka[2].txt
C:\Users\Macy and Aaron\AppData\Roaming\Microsoft\Windows\Cookies\Low\macy_and_aaron@www.toseeka[2].txt

#9 chaseykahne

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Posted 15 April 2009 - 09:20 PM

Realized i only scaned the c drive so i rebooted and tried to scan d drive in safe mode and it seemed to get stuck at D:/Windows/System32/config/Software. the scan continued to run but stayed at this file. i eventually had to end the process in the task manager. one other thing that i noticed when i was looking and my pc cillin settings was that i didnt have my wi fi intrusion set. so i set it to automatically detect computers connected to my network, and a few times it popped up saying there were other computers connecting to my network that werent trusted. the one that is there now is 192.168.1.107 and it says unknown. the router 192.168.1.1 is shown as trusted. earlied it showed another as unknown. i have my modem hooked up to my linksys wireless router then a wire from my router to my desktop. i also have a laptop, but havent had it on in quite sometime. am i at risk with the router being open? thanks again for you help with this. maybe this is of no concern to you but i want to give you as much info as possible thanks

#10 quietman7

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Posted 16 April 2009 - 09:19 AM

What browser are you using when conducting your searches?
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#11 chaseykahne

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Posted 16 April 2009 - 11:42 AM

INTERNET EXPLORER
YAHOO SEARCH ENGINE

#12 quietman7

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Posted 16 April 2009 - 12:00 PM

Please perform an online scan with Kaspersky WebScanner.
(Requires free Java Runtime Environment (JRE) be installed before scanning for malware as ActiveX is no longer being used.)
  • Click on the Posted Image ...button.
  • The program will launch and fill in the Information section ... on the left.
  • Read the "Requirements and Limitations" then press... the Posted Image ...button.
  • The program will begin downloading the latest program and definition files.
    It takes a while... please be patient and let it finish.
  • Once the files have been downloaded, click on the Posted Image ...button.
    In the scan settings make sure the following are selected:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
      By default the above items should already be checked.
    • Click the Posted Image ...button, if you made any changes.
  • Now under the Scan section on the left:Select My Computer
  • The program will start and scan your system. This will run for a while, be patient... let it run.
    Once the scan is complete, it will display if your system has been infected.
  • Save the scan results as a Text file ... save it to your desktop.
  • Copy and paste the saved scan results file in your next reply.

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#13 chaseykahne

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Posted 16 April 2009 - 06:31 PM

could not run Kapersky it said java applet failed go online to use

#14 quietman7

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Posted 17 April 2009 - 07:41 AM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#15 chaseykahne

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Posted 17 April 2009 - 10:12 AM

THANKS FOR ALL YOUR HELP




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