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missing audio device mouse keyboard after normal shutdown!


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6 replies to this topic

#1 bravestarr5

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Posted 14 April 2009 - 06:18 AM

very difficult as havin to use on-screen keyboard.
i installed software for motorola l6 and played solitaire, then shutdown last night. this morning couldn't logon to vista cos of no mouse or keyboard. dug out a usb mouse and used the onscreen keyboard to find out in devmgr that high def audio controller, two instances of my intel core2 duo cpu e7300, generic pnp monitor, pci standard isa bridge and umbus root bus enumerator all have the yellow ! icon.
driver details says could not initialize (code 37)
tried microsoft help ;uninstall, reboot and reinstalling but that jus returned (code 37) again.

please help!this pc is about 3 wks old!

thank you

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#2 garmanma

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Posted 14 April 2009 - 11:48 AM

The make and model number for the computer would be a good place to start :huh:
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#3 bravestarr5

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Posted 14 April 2009 - 02:32 PM

yeah sorry but as i said onscreen keyboard!!

its an Acer aspire x1700

comes with vista pemium, nvidia geforce 9300ge, intel core2 duo e7300 & 3gb ddr2 and standard ps2 mouse&keyboard and lcd monitor

i checked diagnostics/system performance and found all problems mentioned tv_ConfigMgrErr37 if that helps. hopefully this means i only need to fix the 1 thing!

none of the drivers will uninstall/reinstall. but after full scans with spybot&avg none of them seem to be infected either

#4 garmanma

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Posted 15 April 2009 - 03:13 PM

tv_ConfigMgrErr37
I cannot find anything closely familiar to that
Have you tried a System Restore or boot to last known good configuration?
Mark
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#5 bravestarr5

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Posted 17 April 2009 - 06:10 AM

I couldn't access either of those options due to no keyboard. Well I did try system restore but the last (and only) restore point was created whilst I was trying to sort out the problem, so no joy.

I've taken drastic measures and bought a wirless logitech mouse/keyboard as it connected via usb.
Although, strange as it seems, after installing the software from the bundled cd and d/ling and installing the update it stopped working! After uninstalling the software its now working. Hence all this typing :huh:

No Idea

I did find whilst trying to scan the driver folders for virus/spyware infections, that there is an ACER directory, in which is a seperate driver folder to that of the Windows one.

Not sure but think this might have a BIG part in my problem.
Maybe whilst booting this folder has somehow been ignored/skipped and no longer allows Windows to access the necessary drivers.

I will contact ACER but if you guys do have any ideas it would be great!!

#6 garmanma

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Posted 17 April 2009 - 07:25 PM

I did find whilst trying to scan the driver folders for virus/spyware infections, that there is an ACER directory, in which is a seperate driver folder to that of the Windows one.


There's nothing unusual about that
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#7 bravestarr5

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Posted 18 April 2009 - 03:51 AM

Well the drivers contained in that particular folder don't exist in the windows directory but do relate to the devices with the problems. Is it not possible this has something to do with my problem?




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