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System Protect .dll file/ Moved


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#1 daneeyul

daneeyul

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Posted 14 April 2009 - 12:37 AM

Hello,

I've been trying to remove a trojan from my roommate's XP computer which appears as "System Protect." It pops up with dozens of messages explaining that the computer is infected and asks to register for about $80.00. It slows down the computer dramatically, and will not allow me to open any programs that could remove it (AVG, Malwarebytes' Anti-Malware, HijackThis!, etc.).

This link gives a guide on removing System Protect. However, there is a randomly named .dll file that I cannot delete. On this system it's called "cbdfbeeacba.dll".

I have deleted the following files and registry entries listed in the guide(except for the .dll file above):

%UserProfile%\Application Data\install.exe
%UserProfile%\Application Data\lsascs.exe
%UserProfile%\Application Data\shellex.dll
%UserProfile%\Application Data\Microsoft\windll32.exe
%UserProfile%\Application Data\SpyProtectorSC_Base_new.dat
%UserProfile%\Application Data\SpyProtectorSC_Config.ini
%UserProfile%\Desktop\System Protector.lnk
%UserProfile%\Start Menu\Programs\System Protector\Purchase License.url
%UserProfile%\Start Menu\Programs\System Protector\Support Page.url
%UserProfile%\Start Menu\Programs\System Protector\System Protector.lnk
C:\Program Files\System Protector
C:\WINDOWS\system32\spyprotector.cpl

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System "DisableTaskMgr" => 1
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\System Protector
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\System Protector
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{107A1D63-2EAA-4694-8ABA-EC209C630D83}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\System Protector
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Drive\shellex
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Drive\shellex\ContextMenuHandlers\System Protector
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\lsascs.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "System Protector"

I can get into Task Manager now, and the computer is running much faster, but I still can't remove the file or the trojan.

Help is appreciated. Thanks.

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#2 Orange Blossom

Orange Blossom

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Posted 14 April 2009 - 12:42 AM

Hello daneeyul,

I am shifting this topic out of the HiJack This forum in order to provide you with the instructions for posting there. I am also deleting your duplicate topic here.

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the information you have posted in the post above.

If you cannot produce the DDS logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

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Posted 14 April 2009 - 02:59 PM

Ah good. I see you were successful in creating the DDS logs and have posted here: http://www.bleepingcomputer.com/forums/t/219351/system-protect-dll-file/

Now that you have your log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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