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Unknown issue causing Windows Explorer popups


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9 replies to this topic

#1 Exodor

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Posted 13 April 2009 - 09:45 PM

Upon startup, as soon as the desktop appears, a Windows Explorer window opens which points to C:\Dell. Startup pauses at that point until the window is closed.

This machine is at least 7 years old, and has been infected numerous times through those years. Auto-scan and cleaning programs have always been used to remove them, but I'm not confident about their thoroughness. As my wife uses this computer to make online purchases from time to time, I'd like to be sure that there is no malware on it sharing our information freely with others.

Thanks much in advance for any help!

---Begin DDS Log---


DDS (Ver_09-03-16.01) - NTFSx86
Run by Owner at 22:18:55.43 on Mon 04/13/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.197 [GMT -4:00]

AV: avast! antivirus 4.8.1335 [VPS 090413-0] *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell Photo AIO Printer 942\dlbubmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\chatsupport.palm.com\bin\tgsrvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
\\?\C:\WINDOWS\system32\WBEM\WMIADAP.EXE
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [Dell Photo AIO Printer 942] "c:\program files\dell photo aio printer 942\dlbubmgr.exe"
mRun: [DellMCM] c:\program files\dell photo aio printer 942\memcard.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palm\Hotsync.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: microsoft.com\download.windowsupdate
Trusted Zone: microsoft.com\update
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://www.pcpitstop.com/betapit/PCPitStop.CAB
DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1148139784656
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1154394453843
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\5wno5xyc.default\
FF - prefs.js: browser.search.selectedEngine - ShareMiner.com
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-4-7 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-4-7 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2006-9-8 138680]
R2 tgsrvc_chatsupport.palm.com;SupportSoft Repair Service (chatsupport.palm.com);c:\program files\chatsupport.palm.com\bin\tgsrvc.exe [2008-1-11 148768]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-6-22 24652]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2006-9-8 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2006-9-8 352920]

=============== Created Last 30 ================

2009-04-13 17:49 1,089,593 -c------ c:\windows\system32\dllcache\ntprint.cat
2009-04-12 17:06 <DIR> --d----- c:\windows\system32\XPSViewer
2009-04-12 17:05 89,088 -c------ c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-04-12 17:05 117,760 -------- c:\windows\system32\prntvpt.dll
2009-04-12 17:05 1,676,288 -c------ c:\windows\system32\dllcache\xpssvcs.dll
2009-04-12 17:05 597,504 -c------ c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-04-12 17:05 575,488 -c------ c:\windows\system32\dllcache\xpsshhdr.dll
2009-04-12 17:05 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-04-12 17:05 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-04-12 17:05 <DIR> --d----- c:\windows\SxsCaPendDel
2009-03-21 16:16 1,905 a------- c:\windows\diagwrn.xml
2009-03-21 16:16 1,905 a------- c:\windows\diagerr.xml

==================== Find3M ====================

2009-03-09 05:19 410,984 a------- c:\windows\system32\deploytk.dll
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2007-03-05 20:17 2,732,224 a------- c:\documents and settings\owner\uninstaller_.exe
2008-07-29 18:29 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008072920080730\index.dat

============= FINISH: 22:19:20.56 ===============

Attached Files



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#2 KoanYorel

KoanYorel

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Posted 27 April 2009 - 11:37 AM

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 Exodor

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Posted 29 April 2009 - 07:44 AM

I appreciate the help. Below is my new DDS log.

---


DDS (Ver_09-03-16.01) - NTFSx86
Run by Owner at 8:42:31.87 on Wed 04/29/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.137 [GMT -4:00]

AV: avast! antivirus 4.8.1335 [VPS 090428-0] *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Dell Photo AIO Printer 942\dlbubmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\chatsupport.palm.com\bin\tgsrvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
D:\Program Files\Nero 7\Core\nero.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [Dell Photo AIO Printer 942] "c:\program files\dell photo aio printer 942\dlbubmgr.exe"
mRun: [DellMCM] c:\program files\dell photo aio printer 942\memcard.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palm\Hotsync.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: microsoft.com\download.windowsupdate
Trusted Zone: microsoft.com\update
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://www.pcpitstop.com/betapit/PCPitStop.CAB
DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1148139784656
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1154394453843
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\5wno5xyc.default\
FF - prefs.js: browser.search.selectedEngine - ShareMiner.com
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-4-7 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-4-7 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2006-9-8 138680]
R2 tgsrvc_chatsupport.palm.com;SupportSoft Repair Service (chatsupport.palm.com);c:\program files\chatsupport.palm.com\bin\tgsrvc.exe [2008-1-11 148768]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-6-22 24652]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2006-9-8 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2006-9-8 352920]

=============== Created Last 30 ================

2009-04-25 21:50 12,160 ac------ c:\windows\system32\dllcache\mouhid.sys
2009-04-25 21:50 12,160 a------- c:\windows\system32\drivers\mouhid.sys
2009-04-13 17:49 1,089,593 -c------ c:\windows\system32\dllcache\ntprint.cat
2009-04-12 17:06 <DIR> --d----- c:\windows\system32\XPSViewer
2009-04-12 17:05 89,088 -c------ c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-04-12 17:05 117,760 -------- c:\windows\system32\prntvpt.dll
2009-04-12 17:05 1,676,288 -c------ c:\windows\system32\dllcache\xpssvcs.dll
2009-04-12 17:05 597,504 -c------ c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-04-12 17:05 575,488 -c------ c:\windows\system32\dllcache\xpsshhdr.dll
2009-04-12 17:05 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-04-12 17:05 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-04-12 17:05 <DIR> --d----- c:\windows\SxsCaPendDel

==================== Find3M ====================

2009-03-09 05:19 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-06 10:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-02 20:18 826,368 a------- c:\windows\system32\wininet.dll
2009-02-20 14:09 78,336 a------- c:\windows\system32\ieencode.dll
2009-02-09 08:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 08:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 08:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 08:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-07 19:02 2,066,048 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 07:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 07:08 2,189,056 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 06:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-03 15:59 56,832 a------- c:\windows\system32\secur32.dll
2007-03-05 20:17 2,732,224 a------- c:\documents and settings\owner\uninstaller_.exe
2008-07-29 18:29 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008072920080730\index.dat

============= FINISH: 8:43:14.32 ===============

Attached Files



#4 Farbar

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Posted 30 April 2009 - 05:50 PM

Hi Exodor,

Welcome to BC HijackThis forum and sorry for the delay. I am farbar. I am going to assist you with your problem.

Please refrain from making any changes to your system (updating Windows, installing applications, removing files, etc.) from now on as it might prolong handling your log and make the job for both of us more difficult.


Your log(s) show that you are using so called peer-to-peer or file-sharing programs. These programs allow to share files between users as the name(s) suggest. In today's world the cyber crime has come to an enormous dimension and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of the malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.

It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. Some further readings on this subject, along the included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."


Removal Instructions

I don't see any overt sign of infection on the computer. Yet we run a few scans to make sure any old, inactive or hidden malware is removed.
  • Optional:Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This changed from what we know in 2006 read this article:

    http://www.clickz.com/news/article.php/3561546

    I suggest you uninstall the following program via Add or Remove Programs if your are using it:

    Viewpoint Media Player.

    If you uninstalled it also remove the folder in bold: C:\Program Files\Viewpoint

  • You have the latest version of Java (Java 6 Update 13) and it is good. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components:
    Click "start" and then "Control Panel" icon.
    Doubleclick the "Add or Remove Programs" icon
    A list of programs installed will be "populated" this may take a bit of time.
    Uninstall the following by clicking on the following entries and selecting "remove":

    J2SE Runtime Environment 5.0 Update 10
    J2SE Runtime Environment 5.0 Update 11
    J2SE Runtime Environment 5.0 Update 6
    J2SE Runtime Environment 5.0 Update 9
    Jasc Paint Shop Photo Album
    Java™ 6 Update 2
    Java™ 6 Update 3
    Java™ 6 Update 5
    Java™ 6 Update 7
    Java™ SE Runtime Environment 6 Update 1


  • Run CCleaner (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked). Then click run cleaner.

  • Please download Malwarebytes' Anti-Malware from MajorGeeks
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the MBAM log.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.



#5 Exodor

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Posted 30 April 2009 - 08:55 PM

Hello farbar, and thank you for your assistance!

Below is my MBAM log. 2 items found, quarantined and deleted successfully.

----

Malwarebytes' Anti-Malware 1.36
Database version: 2062
Windows 5.1.2600 Service Pack 3

4/30/2009 9:53:14 PM
mbam-log-2009-04-30 (21-53-14).txt

Scan type: Quick Scan
Objects scanned: 79810
Time elapsed: 4 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3aa42713-5c1e-48e2-b432-d8bf420dd31d} (Rogue.Antivirus2008) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntivirus) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Farbar

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Posted 01 May 2009 - 01:00 AM

I see I mentioned Jasc Paint Shop Photo Album among the old Java versions, I guess while I copied and pasted the Java version to be removed that program got copied too and I didn't realized it until now. I'm sorry for that. This program did not need to uninstall. You may install it again if you have uninstalled it.
  • Please use Internet Explorer to perform a BitDefender Online Virus and Malware Scan
    • Click on I Agree.
    • If an Active X warning box will appear Click on Install.
      Note: If you got the message:"Could not load the Online Scanner! Click here for other possible fixes", it means Internet Explorer has blocked the Active X being installed. Just above the page under the Internet Explorer toolbar you see this message:
      "This website wants to install the following add-on: "Bitdefender OnlineScanner v8' from 'BITDEFENDER LLC'. If you trust the website and the add-on and want to install it, click here..."
      Click on that and select: Install Active x.
    • Now Click On Start Scan. Please wait as it might take some time.
    • If it found anything when it finished click Click here to export the scan report
    • Give the report a name and save it. The file will be a .HTML file.
    • Please attach the file to your reply.
    • To attach the file press ADDREPLY, under the reply window press Browse... show the path to the file on your computer.
    • Highlight the file and click Open then press the green UPLOAD button.
  • Click here to download HijackThis Installer.
    • Save HJTInstall.exe to your Desktop.
    • Double click on the HJTInstall.exe icon to start the installation.
    • When a window pops up asking you the directory to install the program please accept the proposed default directory.
    • The program will automatically place a shortcut on your desktop and if further use of the program is required, you can click on the shortcut to run the program.
    • Please run Hijackthis. Click Do a system scan and save a logfile then copy and paste the content of the log to your reply.


#7 Exodor

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Posted 01 May 2009 - 05:04 PM

As requested.

I will be unable to follow up with your reply this weekend because I'm leaving town until Sunday night. But I will pick back up when I return.

Thanks much for the assistance!

---Begin HJT Log---

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:02:00 PM, on 5/1/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Photo AIO Printer 942\dlbubmon.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\chatsupport.palm.com\bin\tgsrvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [Dell Photo AIO Printer 942] "C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe"
O4 - HKLM\..\Run: [DellMCM] C:\Program Files\Dell Photo AIO Printer 942\memcard.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1148139784656
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1154394453843
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dlbu_device - Dell - C:\WINDOWS\system32\dlbucoms.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: SupportSoft Repair Service (chatsupport.palm.com) (tgsrvc_chatsupport.palm.com) - SupportSoft, Inc. - C:\Program Files\chatsupport.palm.com\bin\tgsrvc.exe

--
End of file - 7662 bytes

Attached Files



#8 Farbar

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Posted 03 May 2009 - 11:50 AM

Exodor,

Thanks for letting me know you were away for the weekend. It gave me some space to do some other things.

Everything looks good. :thumbup2:
  • Please open HiJackThis and choose do a system scan only. Check the boxes next to ONLY the entries listed below (if present):

    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)

    Now close all windows other than HiJackThis, including browsers, so that nothing other than HijackThis is open, then click Fix Checked. A box will pop up asking you if you wish to fix the selected items. Please choose YES. Once it has fixed them, please exit/close HijackThis.

  • First Set a New Restore Point then Remove the Old Restore Points to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

    To set a new restore point:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next".
  • Give the Restore Point a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
To remove the old restore points:
  • Go to Start > Run then type: Cleanmgr in the box and click "OK".
  • You get a window to select the drive to clean, the default is already set to (C:) drive. Click OK.
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
  • Click OK and Yes.

Optional Recommendations:
  • Your log looks clean. But your computer is still very much susceptible in particular to hacking and intrusion from outside. If you are not behind a router I strongly advise you to install a firewall before surfing. The windows firewall is not good enough. The Windows firewall provides protection from outside threats as long as the malware is not on your system. When the malware gets to your computer Windows firewall is no more effective. You find more information on firewalls below.
    Click for more information on:Understanding and Using Firewalls

    There are several good free programs available like:

    Sunbelt-Kerio
    (Note: You install the Sunbelt trial version but after the trial period it will revert back to free version.)

    Online Armor Free edition

  • I strongly recommend updating Adobe Reader for security reasons.

  • I recommend using Site Advisor for safe surfing. It is a free extension both for Internet Explorer and Firefox. When you search a site it gives you an indication of how safe a site is.

  • I recommend installing this small application for safe surfing: Javacoolsİ SpywareBlaster
    SpywareBlaster will add a large list of programs and sites into your Internet Explorer and Firefox settings and that will protect you from running and downloading known malicious programs. Update it manually (if you use the free version) once in 2-3 weeks and enable the restriction.
Please let me know if you have any question before we close the topic.

#9 Exodor

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Posted 04 May 2009 - 07:14 AM

Nope, no questions. I'll follow your recommendations.

I appreciate your help. This is a very valuable service that folks like you provide, and I appreciate the time and effort that you spend helping people keep their computers clean.

Thanks again for all your help, farbar!

#10 Farbar

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Posted 04 May 2009 - 07:29 AM

You are most welcome Exodor and thanks for you kind words.

This thread will now be closed.

If you need this topic reopened, please send me a PM and I will reopen it for you. Include the address of this thread in your request.

If you should have a new issue, please start a new topic.




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