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Help with Spyware 2009 Virus infection / no internet connectivity


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3 replies to this topic

#1 PearlIzumi

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Posted 13 April 2009 - 08:07 PM

Hi! my friend laptop is clearly infected with something malicious. The laptop is clearly connected to the internet as her AIM buddy list will open up connected, but the IE will not work. I am using my MAC to try to fix it for her.

There seems to be fake spyware pretending to be SpyWare 2009 Virus remover. Can I download the program on my laptop and move it to hers with a USB drive? What should I do?

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#2 PearlIzumi

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Posted 13 April 2009 - 08:54 PM

HELP! I found the sysgaurd.exe file running a process and stopped it. I can now connect to the internet but the virus seems to have changed the keys. The L is now a 3 and some of the other letters are something else as well so I can come to this site and download the programs.

I have mac's on my network at home. Is it safe to keep her internet connected to my network, send her an AIM message with the address in the message and get there that way?

#3 PearlIzumi

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Posted 13 April 2009 - 10:12 PM

I was able to download malwarebytes and the confiker fix file on a USB and move it to her PC and run it. However, the screen settings were totally changed my the virus and the keyboard is totally messed up. How do I fix this? Please someone help!

#4 Orange Blossom

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Posted 14 April 2009 - 12:02 AM

Hello PearlIzumi,

If the infected computer is connected to other computers through a network, it can spread the infection to other computers in the network. Therefore, please isolate that computer.

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/219244/display-and-keyboard-changed-by-malware-help-please/

We do not allow more than one topic for the same computer and the same issue as this causes confusion for everyone, and in this case may make the disinfection process more difficult.

Because you have a log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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