Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

No start bar or icons


  • Please log in to reply
9 replies to this topic

#1 Resears

Resears

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:03:21 AM

Posted 13 April 2009 - 05:05 PM

Hello and thank you for taking the time to read my situation. I will start from the beginning and run through a step by step of how I arrived at this situation.

- I was searching google for a wiring guide for my car. Found what seemed to be "the jackpot" in a link to a video that would show me exactly what I was looking for. Clicked the link.
- unrecognized publisher screen popped up but I clicked run anyway (dumb).
- a spyware program popped up and appeared to be scanning, and finding threats on, my computer.
- I believe it was called "MS Spyware 2009." Absolutely not a program I intentionally istalled at any point.
- there were several alerts that appeared at the bottom right of windows at this time saying there was spyware on my computer. Some alerts looking like "official" XP alerts and some obviously part of the spyware.
- at this time I could still access the Internet so a google search turned up multiple hits on this same issue. The concensus solution seemed to be to download malwarebytes anti-malware and it should identif and remove the bug.
- this is where it gets fun. After downloading and running mbam it identified and deleted the threats but said I needed to restart my computer for it to take full effect. During the scan approximately 20 sites popped up.
- I clicked ok to restart. Computer restarted. Looked fine while starting up (XP loading screen to windows welcome screen, etc.)
- my standard desktop background appears but there are no icons, nor is there a start bar! Right click does nothing. I can move the mouse around but the right and bottom sides of the screen have no barrier. What I mean is that off I move the curser to the top or left the arrow hits the boundary and stops but this does not happen on the bottom of right sides of the screen.
- I can press ctl+alt+del and the task manager appears but all other hotkeys on the keyboard are useless.
- there are two boxes on my screen: "data execution prevention" telling me windows has closed Microsoft Cabinet Maker (never heard of it) and "windows genuine advantage installation wizard" (also never heard of it)

So I'm here with a blank screen, mouse movement but no right click.
I have a laptop model HP dv4000
All help is very much appreciated. I will answer questions to the best of my knowledge. I had to type this on my phone so please forgive any typos or gramatical inconsistencies.
-Rob

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:03:21 AM

Posted 13 April 2009 - 05:12 PM

Open Task Manager again If there are any tasks listed in the windoe, end the task.
Then start a new task and type explorer.exe and click OK
Hopefully, that will bring up the Desktop and you can run Mbam

----------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 Resears

Resears
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:03:21 AM

Posted 13 April 2009 - 05:34 PM

Thanks! It found one item. Log entry:

Malwarebytes' Anti-Malware 1.36
Database version: 1978
Windows 5.1.2600 Service Pack 3

4/13/2009 6:30:33 PM
mbam-log-2009-04-13 (18-30-33).txt

Scan type: Quick Scan
Objects scanned: 69358
Time elapsed: 3 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Robert\Local Settings\Temp\5893.exe (Rogue.Installer) -> Quarantined and deleted successfully.

#4 Resears

Resears
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:03:21 AM

Posted 13 April 2009 - 05:44 PM

Also, after restart: same blank screen with no start bar. Ran explorer.exe and desktop reappeared but not in "classic mode" like it appeared before MBAM was run.

#5 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:03:21 AM

Posted 14 April 2009 - 05:40 PM

Update mbam and run a FULL scan
Please post the results

Then run

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 Resears

Resears
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:03:21 AM

Posted 16 April 2009 - 07:30 PM

results of full scan, one item found:

Malwarebytes' Anti-Malware 1.36
Database version: 1992
Windows 5.1.2600 Service Pack 3

4/16/2009 8:21:24 PM
mbam-log-2009-04-16 (20-21-24).txt

Scan type: Full Scan (C:\|)
Objects scanned: 134715
Time elapsed: 31 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Downloader) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)





I will post the results of ATF and SAS shortly. Thanks!

#7 Resears

Resears
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:03:21 AM

Posted 17 April 2009 - 11:37 AM

ATF found a lot and successfully cleared all. Downloaded SAS, followed protocol above but now I'm in worse shape. Ran the scan in safe mode, found 3 problems, deleted all. It told me to reboot, I did, still same blank scree with no start bar (note: of the two "suspicious" notices I mentioned in my first post, the cabinet maker prompt is gone). I pressed ctl+alt+del and in stead of displaying the task manager it took me to the welcome screen where I am now stuck. I click my user icon, screen flashes to my desktop for less than a second then it brings me right back to the welcome screen and logs me out. Same situation in safe mode (plus an administrator icon that results in same log in/log out scenario. Any suggestions?

#8 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:03:21 AM

Posted 17 April 2009 - 07:41 PM

c:\windows\system32\userinit.exe

Not good

---------------------------------------


We will have to create a small 'fix CD' to solve this problem.
Please download RC.ISO and save it somewhere you can find it.
Also download MagicISO and install it.

Start MagicISO. You should see a window informing you about the full version of MagicISO.
In the bottom right select Try It! and the program will open.
Click on File and then on Open and navigate to the RC.ISO file you downloaded. Select it, and click Open.

First, we'll need to add a clean version of userinit.exe to the current RC.ISO
  • In the upper right pane, double click on the i386 folder.
  • Right click in the upper right pane and select Add Files...
  • Navigate to C:\Windows\System32 and select userinit.exe
  • Then click Open to add userinit.exe to the CD image.
  • Click File and select Save As...
  • Name the file RCplus and save it somewhere you can find it.
Next, we'll need to burn the newly created image to a disk that we can use to fix the problem.
  • Put a blank CD-R disk in your CD burner and close the tray. If an AutoPlay window opens, close it.
  • Click on Tools and select Burn CD/DVD with ISO.... A window will appear.
  • Click on the little folder to the right of CD/DVD Image File then navigate to the newly created RCplus.iso Image file and click Open.
  • In the CD/DVD Writing Speed drop-down menu choose the 8X setting.
  • Under Format make sure that Mode 1 is selected.
  • And finally, click on the Burn it! button to burn RCplus.iso to disk.
Once the disk is burned, put it in the machine you want to fix and restart it.
Boot to the CD just as you would with a Windows XP disk.
At the Welcome to Setup screen, press R to enter the Recovery Console.
Choose the installation to be repaired by number (usually 1) and press Enter.
When you are asked for the Administrator password, enter the password or leave it blank (default) and press Enter.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 whateva!

whateva!

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:02:21 AM

Posted 18 April 2009 - 01:58 AM

I have this exact same issue and got to the same point. What do I do after I enter the administrator password?

#10 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:03:21 AM

Posted 18 April 2009 - 04:52 PM

whateva!

Please start your own topic with a brief description of your problem and what you have done to it so far

There is less chance for confusion that way
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users